Communications Conversations

APRIL 17, 2020

Those who went quiet and were going through the crisis communications playbook when it came to content on social channels. Let’s look at a few of the more prominent examples. Best Buy shares CEO video message initially aimed at employees on LinkedIn. It’s been fascinating to watch. Very transparent.

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Social Media Brand Branding Employee 198

Waxing UnLyrical

MARCH 15, 2018

Social media has redefined crisis response in three important ways: outlet options, messaging speed and employee engagement. The proliferation of new media outlets has changed everything about how companies communicate. Employee evangelists are made, not born. Guest Post by Laurel Kennedy. A Reason to Speak.

Employee 70

Employee Crisis Corporate Social Media 70

Landis PR

MAY 9, 2022

Successful crisis communications strategizing occurs before an incident. Product recalls, natural disasters, pandemics, leadership and employee issues are all grounds for crisis communications. Get Your Crisis Team Together: Convene your team as quickly as possible to establish roles and responsibilities.

Crisis 59

Crisis Communications Crisis Communications Guidelines 59

PRSay

MARCH 25, 2019

Today, the danger is not just that employees can forward materials to external audiences with a simple keystroke. ” So, what are the best ways to lessen the potential negative impacts of your internal communications going external? Treat every piece of internal communication as if it were external.

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Internal International Communications Employee 155

PRSay

OCTOBER 27, 2020

As an example, he cited NBA Commissioner Adam Silver. asked his employees to remember three numbers: six, 20 and 100. In crisis communications, be “calm, candid, confident, credible, compassionate and consistent,” Wright said. Leaders should also see the bright side in a crisis. Find the right tone.

Crisis Management 125

Crisis Management Crisis Employee Conference 125

PR Fuel

SEPTEMBER 16, 2020

Your website is a perfect example of owned media. Examples of earned media include newspapers, TV news, magazines, and digital publications. Crisis Communications. Crisis communications involve your plan to deal with negative news if it happens and how to avoid bad PR in the future. Earned Media.

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Crisis Communications Product Launch Crisis Reputation 105

Melissa Agnes

APRIL 22, 2014

By Patrice Cloutier, Strategic communications professional and member of the Agnes + Day Crisis Intelligence Team. A key part of any crisis communications plan is identifying key segments of your audience and prioritizing your response efforts. Crisis Communications' Bank on that. photo by: Orange Steeler.

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Crisis How To Crisis Communications Banking 220

PR in High Definition

MAY 28, 2019

Meanwhile, Google has had a succession of incidents involving pay-outs to the executive accused of sexual assault, followed by a global walkout, and more recently, reports that the firm retaliated against two of the female employees who organised the walkout. The fall out of an employee crisis is longer lasting than a few bad articles.

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Reputation Employee Google Internal 48

Shift Communications

OCTOBER 3, 2016

Most of the advice written about handling major/national issues is too simplistic, too binary, too “one size fits all” For example, the United States has a mass shooting of some kind virtually every day: Data source: Mass Shooting Tracker. If an incident occurs in our hometown, obviously be sure our employees, loved ones, etc.

Guidelines 158

Guidelines Social Media Media Crisis Communications 158

Solo PR Pro

MARCH 31, 2015

Independent consultants are often called upon to help plan for – or assist during – a crisis situation. Five crisis communications building blocks to keep in mind: 1. Identify potential crises in advance – Perception is vital in crisis planning and crisis response. The post Are You Ready? PR Updates'

Crisis Communications 40

Crisis Communications Crisis Communications eBook 40

Melissa Agnes

MAY 26, 2014

We are frequently reminded that the art of crisis communications and crisis management is a tough one to master. From Target, to General Motors and Donald Sterling, we have many examples of how NOT to do it. Some people do it right in a crisis. So, let’s look at what to avoid when confronted with a crisis.

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Crisis Crisis Communications Film Training 264

PRSay

MARCH 7, 2022

That is the question individuals and organizations are asking throughout the world as a devastating humanitarian crisis unfolds in Ukraine. For example, Apple and Disney are just two of the powerful brands taking steps to stop doing business with, and in, Russia. What are your employees saying? Will it have a meaningful impact?

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Resources Ethics Internal International 189

Stern + Associates

JUNE 22, 2023

Leveraging Corporate Communication to Execute Strategy In his landmark 1993 textbook, “ Corporate Communication ” (McGraw Hill), now in its eighth edition, Argenti urges leaders to think of corporate communication as less about the mechanics of how organizations communicate, and more about how leaders can use communication to execute strategy.

Strategy 62

Strategy Communications Crisis Communications Corporate 62

Communications Conversations

APRIL 3, 2020

Comms teams have been on full-tilt since early March communicating with employees and stakeholders seemingly non-stop. But one channel has given a handful of companies a huge leg up on others in the crisis communications game: personal CEO social media profiles (mostly, on LinkedIn). These are just a few examples.

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Tools Airlines LinkedIn Crisis 78

Onclusive

OCTOBER 12, 2021

Here are the key elements of a well-rounded communications budget to consider: Team headcount and salaries Agency retainers, including media relations & crisis communications Owned media and contributed content development Technology tools, such as media monitoring, media database and internal communication platforms for employee engagement.

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Resources Technology Data Tools 195

Sword and the Script

MARCH 17, 2020

The Coronavirus (Covid-19) pandemic is not a crisis that requires “over-communication” as the PR conventional wisdom prescribes. Certainly, there are cases where it makes sense for businesses to communicate. Banks and utilities that are closing or limiting services are good examples. These are strange times.

B2B 80

B2B Crisis Communications Crisis Software 80

Doctor Spin

FEBRUARY 22, 2024

“Public relations is a young academic field with potential to inform various areas of communication and offer tools like issues management for various applied communication fields.“ Source: Journal of Communication 1 Botan, C., & Taylor, M. Journal of Communication, 54, 645–661. Driving Employee Engagement.

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Publicity Public Affairs Journalism Corporate 52

Wadds Inc.

MAY 14, 2024

Emphasise the company's role in driving positive change With high expectations for businesses to address societal issues, communications should focus on showcasing the company's efforts in areas such as economic growth, job creation and environmental sustainability.

Corporate 52

Corporate Communications Crisis Reputation 52

Melissa Agnes

JUNE 6, 2015

In this episode of The Crisis Intelligence Podcast, Monika shares her story of how her and her team managed this crisis in real-time. She shares the biggest challenges they faced, how they prepared their crisis communications strategy, the results that ensued, and the biggest lessons and takeaways she learned first-hand, along the way.

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Case Study Crisis Management Crisis Study 140

Melissa Agnes

MARCH 1, 2016

For example, an organization that has a corporate culture of “no comment” – and thus a mindset of no comment – will inevitably resist communication for as long as possible in a crisis. The Red Cross was a great and well known example of this a few years back. Chevy embraces issues management.

Crisis Management 154

Crisis Management Corporate Crisis Training 154

Newsfile

OCTOBER 24, 2023

For example, your product or service might in fact have its own shortcomings. As a PR pro, you should maintain consistent messaging so that stakeholders understand your brand’s core values and products. Try using the following methods. However, it is important to approach everything from a neutral and balanced perspective.

Communications 52

Communications How To Corporate Training 52

Melissa Agnes

JULY 19, 2016

Live-streaming is an example of these risks, one that should officially be on your list of things to discuss internally and address within your crisis preparedness program. For example, over the last couple of weeks, Dallas Police Chief David Brown has chosen to live-stream his press conferences using Periscope.

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Crisis Crisis Management Crisis Communications Video 100

Prohibition

DECEMBER 17, 2021

When a crisis hits the news, we are reminded of a valuable lesson: that companies and businesses often have to act fast in order to prevent further damage from taking place. Crisis communications is an important aspect to tackle as a business owner. This guide is written to assist in every aspect of crisis communication.

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Crisis Communications Crisis Communications Crisis Management 62

Konnect Agency

APRIL 20, 2021

Being slow to react to a crisis can be viewed just as unfavorably as not responding at all or providing a rushed response that lacks detail. Thus, having a prepared crisis communication plan is critical for every company. So what is crisis communication? Which messages need to change as a result of this crisis?

Crisis 52

Crisis Brand Branding Crisis Communications 52

Prohibition

JANUARY 14, 2022

A PR crisis is a negative story about your brand that threatens the reputation of your organisation, causes reputational damage, or negatively impacts sales or stock value. A crisis could be triggered by an accident, a serious error, or an inappropriate action. It could be man-made—for example, a product recall.

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Crisis How To Crisis Management Crisis Communications 62

Konnect Agency

MARCH 31, 2020

Speak to What You Know: There is a lot of misinformation out there; help the community by contributing valid, informative and expert information. Lead by Example: Communicate what you as a company are doing to minimize the impact of the situation with your own employees. Try to be as transparent and direct as possible.

Communications 69

Communications Crisis Communications Crisis Social Media 69

Prohibition

JANUARY 17, 2022

With the recent increase in the use of social media in crisis situations, organisations across all sectors need to understand the benefits of incorporating it into their crisis plan. In fact, most experts agree that social media needs to be treated as a vital part of any company’s crisis communication plan.

Crisis Management 118

Crisis Management Social Media Crisis Media 118

Flack's Revenge

AUGUST 14, 2019

Add the likelihood that employees who steered your brand toward its good standing feel more invested. Individuals designated ahead of time to respond to a PR crisis should be briefed and given assignments related to the specific crisis. When a crisis erupts, they can present perspectives your internal team may not consider.

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Crisis Reputation Radio Analysis 120

Stephen Waddington

MAY 27, 2020

Economic truth The crisis has had a profound impact on our industry. 60% of employees have been furloughed and 50% of PR businesses expect to make redundancies. There’s no getting around the fact that this crisis will blow a hole in our industry. Take public sentiment, for example. Let’s start with the bad.

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Crisis Government Healthcare Community 107

PRSay

FEBRUARY 16, 2021

Very early in my tenure as a senior executive at Edelman in the late 1990s, I flew from Chicago to visit a new client — a large manufacturing company whose leadership was furious that employees at one of its plants had voted to unionize. These kinds of issues are challenging, high-stakes situations for any communications executive.

Communications 157

Communications Ethics Leadership Reputation 157

Melissa Agnes

JANUARY 13, 2015

Note from Melissa: As promised on this week’s episode of The Crisis Intelligence Podcast , here is more information on the National Weather Service’s Weather-Ready Nation Ambassador Program. Listen to episode #032: The National Weather Service’s crisis communication strategy with Daniel Noah. More information.

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Crisis Management Crisis Crisis Communications Employee 100

The Stalwart Blog

JULY 10, 2017

Only after Green Day walked offstage did they come to hear about the tragic occurrence and released this statement: I felt bad for the popular band, most especially since they found themselves dealing with a crisis communications event through no fault of their own. It stands as a terrific example of what to do.

Crisis Communications 90

Crisis Communications Crisis Employee Examples 90

Stuart Bruce

NOVEMBER 10, 2017

.” Cannes Lion PR jury president Karen van Bergen, president of Omnicom Public Relations Group, said: “It is a perfect example of doing well by doing good.” State Street Corp was forced to pay $5 million to about 300 women employees who were paid less than their male counterparts. Are we practising what we preach?

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Case Study Crisis Communications Corporate Leadership 99

PR in High Definition

NOVEMBER 30, 2023

After hours of trying to decrypt the magic combination of ‘yesses’ and ‘nos’ in a chatbot window while online shopping, desperately trying to reach the inbox of a human employee. Take bank NatWest’s new AI-powered chatbot, ‘ Cora ’ for example. How many times have we uttered these words in defeat during the festive season?

Banking 71

Banking Software Employee Study 71

Prohibition

DECEMBER 13, 2021

If your company is going through the stages of a crisis, it’s important to manage all stakeholders’ expectations. You can do this by publishing a newsletter, which will inform employees and everyone else about what’s going on. Man-made crisis events are disasters that are directly caused by people.

Crisis Management 62

Crisis Management Crisis Financial Reputation 62

Critical Mention

JUNE 13, 2018

Strong leadership and a carefully-crafted crisis communications strategy can help a company recover its image and earn back its audience’s trust. These examples will provide your team with strategies on how to communicate effectively and reboot your reputation in the public eye.

Company 87

Company Banking Crisis Facebook 87

Reputation Us

SEPTEMBER 7, 2016

Boggs said it’s important for executives to discuss different crisis communications scenarios and practice executing the plan through simulations. Trying to communicate a crisis without a plan is like trying to float a boat with holes. You developed a crisis communications plan?’ By Peter Strozniak.

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Crisis Crisis Communications Insurance Insurance 60