article thumbnail

WhatsApp As An Ebola Crisis Communication Strategy

Melissa Agnes

That said, it’s the first time that I’ve seen WhatsApp – which is the most commonly used “chat app” in Africa, the middle east and beyond – used as a means for crisis communication and it’s BBC that has taken the initiative. Listen: TCIP #020 – Managing The Ebola Crisis With Bill Boyd.

article thumbnail

A Look At Academic Research on Crisis Communication From #AEJMC14

Melissa Agnes

I’m always interested in seeing what’s being studied in universities these days, as well as the academic’s approach to the theoretical side of crisis communication, and so this day of observation and interaction was very fascinating for me. In terms of the crisis communication research.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Emory’s Excellent Crisis Communication on Facebook

Melissa Agnes

As we know, in a crisis it’s very easy to lose your narrative to rumors, speculation and to have your social media channels hijacked. When this happens, you need to focus on the right messaging and work hard to correct the rumors, educate the public and regain control of the story. Case Studies Crisis Communications'

article thumbnail

TCIP #052 – A Crisis Management Case Study with Monika Lancucki

Melissa Agnes

When the company Monika Lancucki worked for went into receivership, they knew they were in for a crisis management challenge. In this episode of The Crisis Intelligence Podcast, Monika shares her story of how her and her team managed this crisis in real-time. For the SlideShare presentation discussed in this podcast, click here.

article thumbnail

Why You Should Hire a Crisis Communications Agency?

Prohibition

Having a crisis communication plan in place ahead of time reduces confusion, ensures an effective communication flow, and improves messaging timeliness during or after a crisis. The basics of good crisis communications are the same for every company. For a free consultation, please call 0113 430 4160 now.

article thumbnail

Speed Matters in a Crisis Situation: Shark Week Case Study, Part 3

Shift Communications

The media and the public already have an established narrative around sharks and Shark Week is only feeding into it. There’s a crisis communications mantra: tell it all, tell it early and tell it yourself. Luckily, with a pre-approved crisis communications plan already in place, G.W. Shark and his vegan donuts.

article thumbnail

Crisis Management 101: Shark Week Case Study, Pt. 1

Shift Communications

As our VP of Marketing Tech previously summarized : In a crisis management situation, something has gone wrong and your brand is on fire. There’s the tide of public opinion – the heat, the energy. The post Crisis Management 101: Shark Week Case Study, Pt. There’s your speed of reaction to it – the catalyst.