Melissa Agnes
JULY 2, 2014
In an excellent blog post on customer service , Derek Sivers describes the type of scene you’d see in a move, where a character “is saying something nasty or secret, and then realizes their microphone is on, so they immediately straighten up, correct themselves, and say the publicly-acceptable thing instead.”
ImPRessions - Crenshaw Communications
JANUARY 5, 2017
According to The Holmes Report, only 27% of agency leaders responding to the survey think the term “public relations” will clearly and adequately describe the work they do by the year 2020. billion over the next five years. Thought leadership is relevant not just to B2B organizations, but to consumer product companies.
Cision
NOVEMBER 11, 2016
Having to switch gears so often was a great prelude to broader agency work where we work on various clients from 3D printing to beer. Crenshaw Communications recently was named as the agency to represent Wearsafe labs. Good, prompt customer service goes a long way to help smooth over a hiccup with a journalist.
Critical Mention
JANUARY 30, 2019
Marketing and PR professionals invest time and money on increasing brand awareness across a variety of media channels including television, radio, social media, online news and licensed print. 24/7/365 customer service. The post How to Choose a Media Monitoring Service appeared first on Critical Mention - Media Monitoring.
Critical Mention
JANUARY 30, 2019
Marketing and PR professionals invest time and money on increasing brand awareness across a variety of media channels including television, radio, social media, online news and licensed print. 24/7/365 customer service: “Always-on” support is often overlooked but should absolutely be considered during your vetting process.
Sword and the Script
FEBRUARY 5, 2019
You just never had to worry about this sort of thing, at this scale, in a world of print ads and billboards. For example, bring your PR and customer service teams into the advertising planning process. Part of the reason people lose their minds about customer service on social media is pure frustration.
Stephen Waddington
DECEMBER 30, 2019
Agencies are trying to improve recruitment practices or partnering with organisations such as The Taylor Bennett Foundation , a charity that exists to encourage black, Asian and minority ethnic (BAME) graduates to pursue a career in communications. Newspaper brands continue to suffer as readers shift from print to digital.
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