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What should your social media marketing focus on: Customer service or content?

Communications Conversations

Companies want to learn and get better at social media marketing–yes, even in 2021. It’s a question the folks at Sprout Social set out to ask more than 1,000 marketers and consumers earlier this year. The top three characteristics of a “best in class” brand focus on customer service and engagement.

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What should your social media marketing focus on: Customer service or content?

Communications Conversations

Companies want to learn and get better at social media marketing–yes, even in 2021. It’s a question the folks at Sprout Social set out to ask more than 1,000 marketers and consumers earlier this year. The top three characteristics of a “best in class” brand focus on customer service and engagement.

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Does Facebook Work For B2B PR?

ImPRessions - Crenshaw Communications

In 2021, marketers should reassess how they use Facebook and make full use of the tools it offers. The rise of social channels like TikTok has propelled video as a major content trend in 2020 – and this is projected to continue into 2021. Customer service and customer sentiment . It has a user base of 1.6

B2B 344
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Trend porn

Stephen Waddington

Here are the headlines and links to 15 trend reports for 2021. Happy New Year, reader. Artificial intelligence, climate crisis, media chaos, COVID-19 impact and the reorganisation of organisations themselves, are among key trends identified by think tanks, analysts, consultants, agencies, brands, and other self-interested organisations.

Trends 155
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Brand Authenticity Will be Here Awhile

5W PR

This news comes amidst reports that 6% of marketers expected bigger 2021 advertising budgets. If anything increased significantly during the pandemic, it was consumer interest in brand trust. If anything increased significantly during the pandemic, it was consumer interest in brand trust. What Else Increased?

Brand 88
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Western Bankers Association Partners with ReputationUs to Elevate Incident Response Program to Address Uptick in Cyberattacks During Pandemic

Reputation Us

SACRAMENTO, CA, March 30, 2021 – The Western Bankers Association ( WBA) has updated and elevated its Incident Response Program (IRP) to address the steady increase in cyberattacks since the COVID19 pandemic. Customized incident response plan. Consumer and regulatory data breach notification obligations.

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Accessible communications guidelines published by PRCA

Stephen Waddington

A 2021 study of more than 800 people with disabilities in the US and UK explored their experience with media and content. The Communication Access Symbol with underpinning training and standards, was created for businesses, organisations and consumers by the Royal College of Speech and Language Therapists.