Communications Conversations

AUGUST 3, 2021

Companies want to learn and get better at social media marketing–yes, even in 2021. It’s a question the folks at Sprout Social set out to ask more than 1,000 marketers and consumers earlier this year. The top three characteristics of a “best in class” brand focus on customer service and engagement.

Customer Service 205

Customer Service Social Media Marketing Media 205

Communications Conversations

AUGUST 3, 2021

Companies want to learn and get better at social media marketing–yes, even in 2021. It’s a question the folks at Sprout Social set out to ask more than 1,000 marketers and consumers earlier this year. The top three characteristics of a “best in class” brand focus on customer service and engagement.

Customer Service 158

Customer Service Social Media Marketing Media 158

Reputation Us

MARCH 31, 2021

SACRAMENTO, CA, March 30, 2021 – The Western Bankers Association ( WBA) has updated and elevated its Incident Response Program (IRP) to address the steady increase in cyberattacks since the COVID19 pandemic. Measures to limit third-party liability arising from data security incidents. Customized incident response plan.

Insurance 78

Insurance Insurance Banking Crisis Communications 78

Burrelles Fresh Ideas

FEBRUARY 13, 2024

Case in point: By the time 2025 rolls around, social commerce in China is projected to hit a two trillion US$ mark, expanding at an impressive annual rate of about 18% between 2021 and 2025. Remember, customers are sharing their addresses, card details, names, emails and phone numbers. Increasing Importance of Sustainability.

Social Media 87

Social Media Media Mobile SEO 87

Newsfile

OCTOBER 24, 2023

When customers trust brands, they are 59% more likely to buy a brand’s products ( Edelman ) Consumers have a voice and 71% of people say that it is more important to trust the brands they buy or use today than in the past. Furthermore, when customers trust brands, they are 59% more likely to buy the brand’s products.

Communications 52

Communications How To Corporate Training 52

Prohibition

JANUARY 14, 2022

What is Consumer Sentiment? What is the current perception of your brand among consumers? Make sure to observe the most up-to-date consumer sentiment towards your brand. You can do this by using tools that track keywords related to your brand and monitor consumer behaviour and sentiment on the web.

Crisis 62

Crisis How To Crisis Management Crisis Communications 62

Prohibition

JANUARY 17, 2022

It is a discipline within the broader framework of management that consists of the abilities and strategies needed to recognise, assess, understand, and cope with a serious crisis, particularly from the moment it arises until recovery measures are initiated. The Top Ten PR Crises of 2021. The top 11 crises of 2020.

Crisis Management 118

Crisis Management Social Media Crisis Media 118