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The Extra Mile PR Strategy: Wow Your Customers

Doctor Spin

A family staying at the Ritz-Carlton on Amelia Island, Florida, experienced the hotel’s customer service when their son’s beloved stuffed giraffe, Joshie, was accidentally left behind. Stuffed giraffe shows what customer service is all about. 2011, August 19). Ritz-Carlton. 2012, May 17).

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Want Social Media Evangelizers? Be Social

Waxing UnLyrical

Be Social September 7th, 2010 Tweet Today BNET published my second post, focusing on how companies can use social media to turn customers into evangelizers. Who’s in customer service? I’m not a customer service “professional.&# Regardless, thanks for visiting! pts Settings. Wanna Subscribe?

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MeasurePR: The Community Edition

Waxing UnLyrical

Chapman to blog about the Great Klout Plunge of 2011. Lewis Poretz added that in addition to bulletproof, you should make sure there’s customer service available when you need it. Klout has been having some issues over the past couple of days, leading C.C.

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Future of PR: 2020 edition

Stephen Waddington

He published a paper called PR 2020 on behalf of the CIPR in 2011 that examined the future of PR. Vuelio named this blog the best PR and communications blog in 2019. It’s indicative of the fact that outside of customer service, social media engagement has largely become a paid activity. It’s a work in progress.

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15 Up-and-Coming PR and Social Media Marketers to Watch

Communications Conversations

She is well versed in customer service and thrives on building relationships — online and in person — while accomplishing a variety of demanding business goals. Outside of the office, Megan has a blog focused on her passion for fashion, and shares her personal content via Instagram. Simply put, she’s a hustler.

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Powwowing With Pepco on Social Media

Waxing UnLyrical

Because other than my limited (primarily to Twitter and the company’s customer service hot line) communications with Pepco, I really had no idea what their efforts entailed. Shannon Pauls Very Official Blog Spin Sucks TopRank Online Marketing Blog Writing Boots - David Murray Love WUL? Wanna Subscribe?

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Bringing Open Community To Public Relations

Waxing UnLyrical

better, more responsive customer service, or fundraising, or reaching younger stakeholders, etc.). Shannon Pauls Very Official Blog Spin Sucks TopRank Online Marketing Blog Writing Boots - David Murray Love WUL? Oh, one other thing: my blog = my sandbox. our last book tour update, we talked PR 2.0 Wanna Subscribe?