Waxing UnLyrical
JANUARY 30, 2013
CRM, public relations and small business. While it’s now a huge industry, good CRM ( customer relationship management ) is a practice that many of those who are forward-looking-and-thinking PR pros (such as WUL’s own Kirk Hazlett , to name just one example) are meticulous about. magnum via Flickr, CC 2.0.
Cision
MAY 30, 2017
Even free versions may be enough for small businesses. You need to find public, online references to your company and your products or services. Most mentions of your business in discussion boards and forums will show up in Google, but it may take a while. Intermediate: Dedicated Customer Service and Reviews Software.
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Solo PR Pro
MAY 23, 2023
To truly enjoy this freedom means we need to take the time to set up some structure and systems. Steak, Sizzle, and Service What makes your customer service sizzle? In this episode we discuss how you can bring even more value to client engagements with great customer service.
NewsWhip
JUNE 14, 2023
Small Business “The predictive elements in NewsWhip are 10/10 – we know when our brand is mentioned, by whom, and how widely it’s likely to be shared on social. When I am in crisis monitoring mode, this is always my first and primary tool for gathering information and making recommendations.” – Aubrey Q.,
PR 20/20
JUNE 6, 2023
The platform is now a comprehensive suite of tools and services to help businesses with their marketing, sales, customer service, and operations. It’s ultimately designed to enable businesses to attract, engage, and delight customers throughout their buyer's journey. More on CMS Hub below. ?
Cision
MARCH 13, 2017
According to a HubSpot report , for small businesses, SEO is the second biggest investment priority after website development. As a business, you must take up these optimizations on priority, even before you start any outreach or PR campaign. Social media has always been recognized as a strong customer service facilitator.
Burrelles Fresh Ideas
FEBRUARY 13, 2024
To make a social commerce strategy work like a charm, brands must guarantee that social commerce transactions are swiftly followed by an efficient order fulfillment system that customers expect from any ecommerce purchase. Personalized Interaction — Engage with customers personally on their accounts and yours.
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