ImPRessions - Crenshaw Communications
MAY 15, 2018
Starbucks routinely engages with its customers on Twitter and other social platforms, responding to many questions and customer service issues. There was no mention of the customers’ race, or of why a Starbucks employee had called the police. Starbucks’ solution to a venti problem.
Sword and the Script
MARCH 2, 2021
Brandwatch provides “social listening” which is industry jargon for old-fashioned social media monitoring. Muck Rack is a comprehensive all-in-one tool – and it puts customer service front and center. Cision said it’s acquiring Brandwatch “for $450 million, in a combined cash and shares deal,” according to TechCrunch.
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Waxing UnLyrical
JUNE 15, 2011
As a cable company, Comcast is notorious for poor customer service. However, they are able to leverage a personal experience to their Twitter account by humanizing the customer service experience. Bill Gerth is the trust agent for Comcast and he responds to customer inquiries and issues with his own voice.
Burrelles Fresh Ideas
FEBRUARY 13, 2024
You may recall the controversy when the Changing Markets Foundation called out H&M, a high-street fashion brand, for not holding up its sustainability claims. More Organic Social Media Approaches for Ecommerce Leverage Product Reviews — Highlight customer reviews on your social media profiles. Connect with Tim on LinkedIn.
Communications Conversations
MARCH 29, 2019
She is well versed in customer service and thrives on building relationships — online and in person — while accomplishing a variety of demanding business goals. Outside of the office, Megan has a blog focused on her passion for fashion, and shares her personal content via Instagram. Simply put, she’s a hustler.
Reputation Us
SEPTEMBER 7, 2016
The talking points were also distributed to employees at the branches and the call center so that they could field questions from members about the ATM skimming event. That’s what good customer service is,” Huey explained. “I Having too many people on a crisis communications team may cause confusion. People want to know.
Rock the Status Quo
SEPTEMBER 3, 2014
It’s more fashionable. Clients that have trusted your agency with advertising budgets expect the same great results from the new services, because you’re the expert, right? Employees are scrambling to service the accounts with no clue how to do it. But does it mean they have expertise in everything digital?
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