Melissa Agnes

JUNE 19, 2014

Since the podcast on “ doing crisis communications right “, with Captain Chris Hsiung and Shino Tanaka, aired last week, I’ve received some really great follow up questions from listeners. Your follow up questions answered: Doing crisis communications right. Note from the editor.

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5W PR

SEPTEMBER 9, 2024

Utilize all available communication channels to ensure the message reaches a broad audience. Press releases, social media platforms, company websites, and traditional media outlets should be employed to disseminate information promptly and consistently.  A swift response can help to prevent the issue from escalating. 

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Melissa Agnes

FEBRUARY 3, 2015

Can any organization be a crisis communication pro? Being crisis-ready, crisis-intelligent, isn’t a mysterious quality that only a few people or organizations possess. So what would it take for your organization, your team, to be considered a crisis communication pro? Absolutely, why not?

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Melissa Agnes

OCTOBER 20, 2014

I’m always on the look out for new ways to leverage social media and mobile technology for crisis management. Listen: TCIP #020 – Managing The Ebola Crisis With Bill Boyd. How to determine what social channels to use for crisis communication. Photo credit: BBC.

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The Stalwart Blog

AUGUST 15, 2014

I recently came across a post in a Facebook group that called out GoGo SqueeZ, a company that makes baby food pouches. That’s social media 101. However, it was 11 days later with an Update to Our Community post. This is a big no-no when it comes to crisis communication. Come on, GoGo SqueeZ.

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Melissa Agnes

SEPTEMBER 29, 2014

Two weeks ago I was in Dubai presenting a 6 hour workshop on the use of social media and mobile technology for emergency management, to the GCC healthcare sector. Within my group, I had delegates from the Dubai Health Authority, Ministries of Health, the Autism Center and others. Technology and Crisis Communications'

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Social Media Hotels Media Government 214

Stuart Bruce

JULY 15, 2014

Yesterday, the Financial Times published the fifth FTSE350 Boardroom Bellwether survey which revealed that almost half the boards of the UK’s largest public companies have not discussed their social media strategies in the past 12 months.

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PRSay

MAY 15, 2024

For more articles on crisis management, please check out the May 2024 issue of Strategies & Tactics. The “Stealing Thunder Theory” of crisis communications has been a critical tool for PR counselors for decades. What does this mean for crisis communications?

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Crisis Crisis Management Crisis Communications Journalism 138

5W PR

OCTOBER 11, 2024

This identity should be evident across all communications, from press releases and social media posts to employee newsletters and customer interactions. Proactive Communication Proactive communication is essential for building and maintaining trust. Two-Way Communication Effective communication is a two-way street.

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Corporate Communications Employee Crisis Management 78

5W PR

OCTOBER 2, 2024

Media placements enhance organizations’ standing as thought leaders in their fields. Offering Crisis Communication Support PR teams play a pivotal role in managing the narrative and safeguarding the organization’s reputation in crisis situations. Joint efforts generate ideas that might not emerge in isolation.

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Melissa Agnes

APRIL 11, 2015

What has always fascinated me are their extreme capabilities in the use of social media for real-time emergency management. Tips for effectively filtering through the digital noise in a crisis or emergency. How they train their digital volunteers for effective emergency and crisis communications.

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PRSay

DECEMBER 22, 2023

Often, communication professionals think first about the message as it would play out in the press, on social media or in a soundbite, but a sometimes-forgotten audience is the employees, staffers and frontline workers who also have to work within an organization facing a crisis. Participate in reflective dialogue.

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Onclusive

APRIL 22, 2021

The best way to prepare for a crisis is to invest in a crisis communications response and management program. In a time of crisis, communicators need to act decisively and quickly with transparent responses. However, with structure, you can put together an effective crisis communications plan.

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Melissa Agnes

JANUARY 18, 2017

While you’ll most certainly leverage the digital landscape in some capacity to communicate your main messages – whether it’s via your corporate website, social media, etc. Who’s responsible for these communications? Image Credit: Shutterstock / Rawpixel.com.

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5W PR

AUGUST 25, 2023

Handling misinformation The internet and social media have given rise to the spread of misinformation, especially in the health and wellness space. Managing crisis communications In any industry, crisis communication is a critical aspect of public relations.

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Healthcare Crisis Communications Crisis Education 78

PRSay

JULY 1, 2022

When we published the first “Public Relations Handbook” in 1967, the notion of social media, influencers, YouTube, Instagram, Snapchat, podcasts and search-engine marketing did not exist. adults say they get news from social media “often” or “sometimes,” according to Pew. Communication is 24/7.

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HMA Public Relations

APRIL 12, 2018

This guest post on crisis communications is provided by Hilary Allard, Executive Vice President, and Philip Hauserman, Vice President at The Castle Group. The post Top Five Things to Know about Managing a Crisis on Social Media appeared first on HMA Public Relations.

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Melissa Agnes

MARCH 7, 2014

The below image was brought to my attention in a LinkedIn group discussion and I thought it was quite comical, so I wanted to share it here with all of you! Today’s reality is that people think about sharing their experiences to social media, even before they think about dialling 911 for help in an emergency.

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Crisis Communications Crisis Training LinkedIn 249

Karen Freberg

MARCH 11, 2020

That’s where having experience in crisis communication comes into play. It may be good to have multiple channels of communication here for your students along with your LMS program. Email, social media, etc are all good here. Transparency and a clear communication channel here is essential.

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Social Media How To Media Resources 92

Prohibition

AUGUST 24, 2023

Moreover, with the advent of social media and online review platforms, news of food safety concerns can spread rapidly, damaging a company’s reputation almost instantly. In the event of a food safety crisis, such as a product recall or contamination issue, these agencies step in to minimise damage to the brand’s reputation.

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Agency Crisis Management Crisis Communications Crisis 62

The Hoyt Organization

SEPTEMBER 16, 2024

The effectiveness of these PR strategies increases when they are adapted to various types of media, from traditional outlets like newspapers and TV to digital platforms such as social media. This adaptability allows PR efforts to target specific groups more precisely or reach broader mass audiences as needed.

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Healthcare Industry Crisis Crisis Communications 88

Solo PR Pro

MAY 11, 2021

There’s a whole community of like minded people you can lean on. 5 solo PR pros advise on crisis communications. This month, we asked our panel of solo PR pros to share how they deal with a client crisis. Joe Culotta, What's Up Communications. Gayle Lynn Falkenthal, APR, Fellow PRSA, Falcon Valley Group.

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Crisis Crisis Communications Exercises Communications 115

Karen Freberg

FEBRUARY 25, 2019

As I have shared with my students all the time, blogging and social media can open up some amazing opportunities you would have never imagined. I presented my seminar talk all about the different challenges and issues that need to be discussed and reviewed by crisis communication researchers and professionals.

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Cision

APRIL 13, 2016

says it’s more important to add value with your crisis communication than to try and spin the issue. In this interview, he shares the steps your brand should take when a crisis arises, how to use social media in your crisis communication plan and why you need to avoid cliché statements when dealing with crises.

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Stern + Associates

AUGUST 11, 2023

Crisis communication Crisis communication is a type of public relations strategy that deals with handling a crisis situation. A crisis can be anything from a natural disaster to a product recall to a social media scandal. This can lead to increased brand awareness, sales, and engagement.

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Public Affairs Publicity Local Crisis Communications 62

Stuart Bruce

OCTOBER 3, 2015

The refugee crisis in Europe has once again seen the widespread distribution of misinformation by social media. The photo is actually three years old and is a fight between a far-right German political party and Muslim groups. It was part of the CIPR’s Social Shorts season so had to be a 12 minute whistle stop tour.

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Social Media Crisis Communications Viral Crisis 60

Sword and the Script

APRIL 2, 2024

Sword and the Script Media can help with B2B marketing, PR and social media. The founding HARO was founded by Peter Shankman in 2008 as a Facebook group for journalists in need of sources. This latest move may make financial sense, but it’s the second serious crisis communications distraction for the company in Europe.

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Reddit Software B2B Technology 173

Stern + Associates

JULY 21, 2023

Through strategic digital public relations (PR) efforts, this startup firm crafts engaging social media campaigns, partners with influential bloggers, and promptly addresses customer feedback across various online platforms. As a part of your PR strategy, analyzing social media sentiment toward your brand is one of your vital tasks.

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Digital PR SEO Engineering Social Media 62

Cision

MARCH 1, 2016

Crisis communication is an important aspect of most PR roles. In the Journal of Marketing Management, a group of British researchers write that crisis communication has “implications for brand equity and consumers’ purchase intentions.” Working through a PR crisis. React fast. Conclusion.

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Crisis Crisis Communications Journalism YouTube 120

Karen Freberg

JUNE 11, 2018

Social media operates in a way that allows brands and individuals share information and create buzz in a very powerful and immediate way. This can be done for both positive campaigns, but can also be used in crisis communications. Social media, digital (their website reflects this change), outdoor, traditional, etc.

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Social Media Case Study Media Creativity 42

Presspage

FEBRUARY 28, 2024

What is crisis comms and why is it important? Crisis communication refers to the protocols that your company implements to respond to a crisis that threatens to damage business reputation. Then, when you find yourself needing to communicate promptly and efficiently, the holding statement can be distributed with one click.

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Newsfile

FEBRUARY 28, 2024

Tailored for you, the PR pro, it breaks down key terms and strategies, from crafting effective press releases to mastering social media monitoring. Media monitoring tools scan various sources (print, online, social media, TV, radio) for mentions of specific keywords or brands. What is Social Media Monitoring?

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Viral Crisis Communications SEO Reputation 52

Landis PR

APRIL 29, 2024

Key services: Strategy and Organizational Culture Strategic Communications, Public Relations and Branding Public Affairs and Corporate Responsibility Data Analysis and Future Scenarios Crisis Communications Top Advice for Foreign Companies Navigating Media and Communications Environment in Finland 1.

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Radio Pinterest Television Government 64

Bianchi Biz Blog

SEPTEMBER 5, 2024

Key services: Strategy and Organizational Culture Strategic Communications, Public Relations and Branding Public Affairs and Corporate Responsibility Data Analysis and Future Scenarios Crisis Communications Top Advice for Foreign Companies Navigating Media and Communications Environment in Finland 1.

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Marketing Radio Automotive Television 98

Karen Freberg

MARCH 16, 2018

I had the chance to present and attend the CASE Social Media and Community conference in New Orleans these past few days. I have to thank social for this! Being present and active on social media is crucial to help establish relationships and connections. How did I get to CASE? Big takeaways.

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Deirdre Breakenridge

SEPTEMBER 26, 2016

For years, I’ve been discussing the changing roles of PR professionals as a result of social media. Their study, “ Roles in Social Media: How the Practice of Public Relations is Evolving ” was published by PR Journal in Summer / Fall 2016. Q: What made you pursue your research study on “Roles in Social Media?”

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Stern + Associates

OCTOBER 26, 2023

We often work with clients who have multiple communications agencies for different aspects of their program. They will have one for social media, another for digital marketing, another for media relations and perhaps a separate firm for crisis communications.

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