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Crisis Communications: 10 Steps for Building an Effective Plan

Onclusive

However, with careful planning and structure, you can put together an effective crisis communications plan that allows you to move quickly and avoid key pitfalls. Here are 10 steps for building an effective crisis communications plan: Watch & Listen to Trends. Empower Your Employees and Advocates. Create a Hub.

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COVID 19 and Crisis Communications

Solo PR Pro

“All good PR pros know you can be both reassuring and completely honest in a crisis- and in fact, the latter plays an important role in the former.” – Kellye Crane, Crane Communications. It’s full-on Crisis Communications mode for those of us who specialize in such things. You can connect with Michael on LinkedIN.

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7 brands experimenting with new social media marketing approaches during COVID-19

Communications Conversations

Those who went quiet and were going through the crisis communications playbook when it came to content on social channels. Best Buy shares CEO video message initially aimed at employees on LinkedIn. Walmart uses employee-generated content to thank front-line workers. It’s been fascinating to watch.

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PR using owned media for modernised crisis communications rebuttal

Stuart Bruce

Amazon is the latest big company to use modernised crisis communications to rebut attacks in mainstream media. This was no rapid rebuttal piece, but instead a carefully researched take down of the credibility of the New York Times reporters and the ex-Amazon employees they had used as sources.

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Crisis Comms:  No one More Reliable than an Employee

Sword and the Script

If there was an overlooked crisis comms story to bruising expose The New York Times published on Amazon , it was the impact Nick Ciubotariu’s rebuttal on LinkedIn had on the story. Given the opportunity, I believe most employees will act responsibly. There’s big risk to having an opinion.

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Remember: Seek Refuge Before Tweeting in an Emergency!

Melissa Agnes

The below image was brought to my attention in a LinkedIn group discussion and I thought it was quite comical, so I wanted to share it here with all of you! It’s also true that Twitter (and other social media platforms) need to be a part of your crisis communications strategy. Image credit .

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Employee Evangelists: Your Secret Social PR Weapon in a Crisis

Waxing UnLyrical

Social media has redefined crisis response in three important ways: outlet options, messaging speed and employee engagement. The proliferation of new media outlets has changed everything about how companies communicate. Employee evangelists are made, not born. Guest Post by Laurel Kennedy. A Reason to Speak.