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Post-Trump, Can We Bring Back The Apology?

ImPRessions - Crenshaw Communications

The former president saw the pandemic as a threat to his standing and preferred to ignore it, while Cuomo embraced his role as COVID crisis communicator. Now both Cuomo and Cruz are in the same boat; they can’t hide or benefit by comparison. My hope is that we can bring back the public apology.

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Three lessons brands can learn from the Hockey Canada Scandal

NewsWhip

Guest blog by Lloyd Rang, a Canadian communications and crisis management expert. Lloyd is the President and Narrative Lead of Curious Public. Again, the organization was siphoning public money and kids’ registration fees to out-of-court settlements rather than fixing the root of the problem. .

Brand 148
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Treat Your Communications Counselors Like Your Lawyers

Solo PR Pro

Consider looking at your communications and public relations counselors this same way. The comparisons between lawyers and communications professionals are endless. The same comparison is true of a big PR/Communications agency vs a boutique or solo practitioner. In PR it’s the same.

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Search listening and insights

Stephen Waddington

It provides a good proxy for public opinion. Search listening Search listening based on understanding the queries that users ask of Google is becoming a powerful form of insight for marketing and public relations planning. Google will return the topics about which the UK public is currently seeking advice.

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Maintaining Trust in the Age of AI

Presspage

During a financial crisis, the public side of communications requires human judgment, empathy, and adaptability. After all, corporate communications is no longer about sending press releases. Human involvement remains indispensable in managing crisis communications and maintaining trust with stakeholders.

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Study Reveals Gaps Between the CEO and PR in Communications Goals, Issues and Technology

Sword and the Script

But a new survey out of the Center for Public Relations at USC Annenberg shows that isn’t happening among some PR pros and corporate communicators. The annual survey polled 210 CEOs, 1,583 PR professionals and 378 students with an eclectic mix of questions to develop the 2019 Global Communications Report.

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15 Lessons Learned From 17 Years of Crisis Post-Mortems

Katie Paine's Measurement Blog

The first thing I noticed is that 17 years of crises is a lot of bad publicity. In one of my earliest columns, I applauded Nabisco for getting in front of a budding crisis by sending a “Cookie Inspector” into a classroom to publicly count chips. The bigger the target, the more likely the crisis. Nice guy: good. To err is human.

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