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How Public Relations And Customer Relations Can Work Together

ImPRessions - Crenshaw Communications

Good customer service and good public relations have never been more aligned. After a video of a Comcast service rep falling asleep on a customer’s sofa while on hold with the home office went viral, It had nowhere to go but up. So how can public relations and customer service work together?

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This Week in PR Ethics (9/22/22): Misinformation, NyQuil, Conflict of Interest and Walking the Walk

Ethical Voices

TikTok was involved in two, including it suggesting misinformation to promoting unhealthy viral challenges. Another common theme was where do you draw the boundaries when it comes to student loan forgiveness to public/work-life boundaries. This incident dealt with selling the ice cream in the West Bank. . .

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The Biggest PR Disasters Of 2016

ImPRessions - Crenshaw Communications

2016 had plenty of the kind of the kinds of news-making crises that public relations people dread. After it came to light that millions of fake customer accounts were set up by Wells Fargo staff to pad their sales figures, the bank agreed to pay $185 million to settle claims, and CEO John Stumpf apologized and vowed to do better.

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Welcome to the World of TikTok

Konnect Agency

TikTok is a popular social media app that allows users to combine visual and audio elements in short-form videos. Never before have brands been able to create virality on such a massive scale. Top-performing challenges inspire hundreds of thousands (and sometimes even millions) of TikTokers to make videos about a brand.

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Successful Crisis Management Reaches the Heart Before the Mind

Melissa Agnes

For example, fail to judge or appreciate the negative emotion stirred by an incident or an issue, and you can very quickly find yourself dealing with a viral crisis that continues to spiral beyond control. Within a few hours, this panic had escalated to a viral point. Within a few hours, this panic had escalated to a viral point.

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Online Videos 101: Keep It Simple, Stupid

Waxing UnLyrical

Waxing UnLyrical personal, possibly poetic, musings on public relations, media, communication, and everything in between About Shonali Online Videos 101: Keep It Simple, Stupid December 9th, 2010 Tweet Guest post by Erin Greenfield Four months ago I splurged on a $350 Panasonic camcorder. Invest in an HD video camera.

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The Most Recommended PR Tech Vendors [PR Tech Sum]

Sword and the Script

That’s a mouthful of buzzwords, but Ryan Reeves, a product manager for the company, added some context on LinkedIn: “Signals uses AI to continually read trillions of articles to detect important company trigger-events (viral articles, product launches, financials, partnerships, headcount changes, etc.) in 2019, reaching a record $4.5