PR Service or Customer Service? Why Always Saying “Yes” Damages Client Relationships
Shift Communications
SEPTEMBER 13, 2016
PR service isn’t customer service. Clients hire agencies for their ability to do heavy-lifting as well as their expertise. Behind a counter, it’s good for business to go along with all of your customer’s wishes. Ideally, the document should be just a few clicks away for your client and your team.
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