Prohibition

JANUARY 7, 2022

Crisis management is something every company needs to implement as part of its business processes. Without a documented plan, how would you handle a crisis? If you think you could never be the victim of a crisis, think again. If you think you could never be the victim of a crisis, think again. What is a crisis?

Crisis Management 62

Crisis Management Crisis Reputation Financial 62

5W PR

AUGUST 16, 2020

The acceleration of social media has added to the challenges of crisis communications, an impact that a Pentland Analytics study says has doubled the impact on shareholder value. For the pandemic, there may be several, including customers, employees, shareholders, vendors, the community, and unions. Communicate individually.

Crisis Management 88

Crisis Management Social Media Crisis Communications 88

Cision

JUNE 8, 2015

Within minutes, the airline acknowledged the situation on Twitter and Facebook. The airline continued to communicate via social media throughout the ordeal and was universally lauded for its social media response to this crisis. Social media adds an overwhelming complexity to crisis communication.

Crisis Communications 120

Crisis Communications Social Media Crisis Communications 120

Melissa Agnes

JUNE 6, 2015

Welcome to episode #052 of The Crisis Intelligence Podcast, with Melissa Agnes and Monika Lancucki. When the company Monika Lancucki worked for went into receivership, they knew they were in for a crisis management challenge. How to prepare and manage a corporate crisis involving receivership. Running time: 54:31.

Case Study 140

Case Study Crisis Management Crisis Study 140

PRSay

APRIL 6, 2018

From a crisis management point of view, 2017 had it all! Why new rules are needed for crisis management. As creators of the award-winning digital crisis management platform, “In Case of Crisis,” we talk regularly to crisis management practitioners. Wells Fargo. Viral videos.

Crisis Management 123

Crisis Management Crisis Airlines Viral 123

Cision

AUGUST 28, 2015

But that doesn’t mean you shouldn’t make them, particularly when it comes to crisis management. It keeps things running smoothly even when Twitter or the media goes into a feeding frenzy. Crisis communication pros use the term “vulnerability audit.” The mudslinger on Twitter may not require a reply.

Crisis Communications 120

Crisis Communications Crisis Communications How To 120

Melissa Agnes

JANUARY 29, 2015

I speak and often write about the use of mobile technology for crisis communication and crisis management. We know that, in most cases, your organization’s website should be the official home base for your crisis communications. White paper: Dark Websites as a Crisis Communications Strategy.

Crisis Communications 154

Crisis Communications Mobile Google Crisis 154

Shift Communications

JULY 19, 2017

Anyone Could Need Crisis Management (…and at Anytime). He then he goes to Twitter and sees #SharkWeek is trending – but for all the wrong reasons (read: attacks, ruined beach days, lack of dancing skills , etc.). is suffering a crisis. Even if you aren’t a shark, a crisis can hit when you least expect it.

Case Study 118

Case Study Crisis Management Crisis Study 118

Melissa Agnes

APRIL 18, 2016

Welcome to episode #056 of The Crisis Intelligence Podcast, with Melissa Agnes and Daniel Linskey. I recently had the honor of sitting down with Daniel Linksey, former Superintendent in Chief of the Boston Police Department, to record an episode of the Crisis Intelligence Podcast. Subscribe to the Crisis Intelligence Podcast!

Crisis Management 100

Crisis Management Crisis Skype Leadership 100

Melissa Agnes

AUGUST 8, 2016

With the growing use of social media to follow brands, rather than navigating to the brand’s corporate website, should your corporate website still be used as your crisis communications home base? One you should aim to think through within your crisis preparedness. It’s the best way to archive your crisis response.

Crisis Communications 100

Crisis Communications Corporate Crisis Real Estate 100

Melissa Agnes

DECEMBER 14, 2014

Welcome to episode #028 of The Crisis Intelligence Podcast, with Melissa Agnes and Brigitte Stock. When this happens, the task of successfully managing the crisis becomes even more of a challenge. How social media impacts the need for cross-cultural communications in managing crises today. Running time: 1:03:03.

Crisis 210

Crisis Communications Crisis Management Crisis Communications 210

Melissa Agnes

FEBRUARY 19, 2015

As I’m sure you’ve heard, Google and Twitter have reached a deal that will allow Google to once again index tweets in real-time. But what does this mean for your crisis management? Since Google indexes news in real-time, this can weigh heavily on your brand’s rankings both in and post-crisis.

Google 165

Google Crisis Crisis Management Crisis Communications 165

Melissa Agnes

OCTOBER 19, 2014

Welcome to episode #020 of The Crisis Intelligence Podcast, with Melissa Agnes and Bill Boyd. As the Ebola crisis continues to make waves in the United States and around the world, the CDC, government, hospitals and countless others are being looked to to lead the public through this epidemic. The second is Fearbola. Get connected!

Crisis 248

Crisis Government Crisis Communications Crisis Management 248

Melissa Agnes

JANUARY 11, 2015

Welcome to episode #032 of The Crisis Intelligence Podcast, with Melissa Agnes and Daniel Noah. Often, within my speaking engagements, I use the National Weather Service as a great example of innovative communications in times of emergency. Follow Melissa on Twitter: @melissa_agnes. Connect with Melissa on LinkedIn.

Crisis Communications 100

Crisis Communications Crisis Strategy Wireless 100

Melissa Agnes

JUNE 28, 2015

Welcome to episode #054 of The Crisis Intelligence Podcast, with Melissa Agnes and Claudia Liute. Claudia is a humanitarian who works on the ground in some very hostile and conflicted crisis-affected communities. This, unfortunately runs true on many levels of crisis management, not just in humanitarian work.

Community 140

Community Crisis Communications Crisis Management 140

Melissa Agnes

MARCH 15, 2018

Welcome to episode #060 of The Crisis Intelligence Podcast, with Melissa Agnes and Jordan Redshaw. This episode of The Crisis Intelligence Podcast discusses: The crisis communication strategies Jordan and his team used to effectively evacuate 88,000 people in only a few hours. Subscribe to the Crisis Intelligence Podcast!

Crisis 145

Crisis Crisis Communications Crisis Management Community 145

Melissa Agnes

MAY 16, 2015

Welcome to episode #049 of The Crisis Intelligence Podcast, with Melissa Agnes, Karen Freberg and Kristin Saling. They recently conducted a research study to determine the characteristics and attributes that make a good crisis communication message on social media. Subscribe to The Crisis Intelligence Podcast!

Crisis 162

Crisis Crisis Management Crisis Communications Study 162

Cision

AUGUST 30, 2016

A few years ago, many of us would not have envisioned a world where Twitter, Facebook Live and large-scale community gatherings would have such an impact on the way crises develop. Yet, this is our world today and our “new normal” as communicators and crisis management teams. Update the contact list.

Crisis 220

Crisis Crisis Communications Crisis Management Exercises 220

Melissa Agnes

AUGUST 13, 2014

It worries me when crisis communication professionals are still advising their clients to avoid social media in a crisis. This article by Gerard Braud was brought to my attention on Twitter and I was left speechless as I read it. Braud says: “Stop trying to fight the crisis on social media.”

Social Media 252

Social Media Crisis Crisis Management Crisis Communications 252

Melissa Agnes

MARCH 10, 2014

I recently had the opportunity to join an NYU graduate class in a Twitter chat on crisis communications. There is a ton of valuable advice in the following tweets – and it’s certainly reassuring to know that these students represent the future of PR and communications. Assess the Crisis Situation.

Twitter 212

Twitter Crisis Communications Crisis System 212

Cision

MARCH 1, 2016

Crisis communication is an important aspect of most PR roles. In the Journal of Marketing Management, a group of British researchers write that crisis communication has “implications for brand equity and consumers’ purchase intentions.” Identifying a PR crisis. Monitoring.

Crisis 120

Crisis Crisis Communications Journalism YouTube 120

Prohibition

JANUARY 14, 2022

Are you prepared for a PR crisis? Whether it’s a product recall, staff injury becoming public news or something else entirely, a PR crisis can happen to any business. Businesses of all shapes and sizes can fall victim to a PR crisis at any time. What is a PR Crisis? What is a PR Crisis Plan?

Crisis 62

Crisis How To Crisis Management Crisis Communications 62

Melissa Agnes

SEPTEMBER 19, 2016

When it comes to crisis communication, timeliness is important. This is a lesson that Samsung has been learning the hard way while managing their Galaxy Note 7 crisis. They gave too much information too soon at the onset of the crisis. But so is accuracy. What did Samsung do wrong? Take a look!

Crisis 100

Crisis How To Crisis Communications Crisis Management 100

Melissa Agnes

MAY 20, 2015

and I have to say that I’m pretty astonished at their lack of crisis communications since the oil spill occurred. Communication is key for successful crisis management. We’re in the 21st century and 21st century stakeholders demand regular communications throughout a crisis. Broken trust.

Crisis 154

Crisis Crisis Communications Crisis Management Twitter 154

Melissa Agnes

DECEMBER 14, 2014

Welcome to episode #028 of The Crisis Intelligence Podcast, with Melissa Agnes and Brigitte Stock. When this happens, the task of successfully managing the crisis becomes even more of a challenge. How social media impacts the need for cross-cultural communications in managing crises today. Running time: 1:03:03.

Crisis 100

Crisis Crisis Management Communications Crisis Communications 100

Norton's Notes

JANUARY 8, 2015

As we know any crisis of any nature is a huge test for a high profile CEO but his approach has been described as a “well-oiled communications machine.” His hands-on, honest and transparent approach has managed a rapid response to this horrible situation. Crisis Management News crisis management online crisis management'

Crisis Management 28

Crisis Management Crisis Twitter Airlines 28

Melissa Agnes

AUGUST 10, 2014

Welcome to episode #010 of The Crisis Intelligence Podcast, with Melissa Agnes and Tegan Ford. We recently heard from Professor Karen Freberg about the challenges of teaching crisis communication and designing a course that is both theoretical and practical. Advice for students currently studying crisis communications.

Crisis Communications 222

Crisis Communications Crisis Crisis Management Internal 222

Prohibition

DECEMBER 22, 2021

But, we imagine they truly rubbed their hands with glee as they absolutely dominated Twitter in April during the ever so famous, Colin Vs Cuthbert trial. Then came the hilarious twitter ‘brandter’, which attracted thousands of likes and retweets. Well done Aldi, we’re big fans of the way you handled this PR crisis.

Crisis 146

Crisis Crisis Management Instagram Social Media 146

Melissa Agnes

FEBRUARY 8, 2015

Welcome to episode #036 of The Crisis Intelligence Podcast, with Melissa Agnes and Garth Rowan. Crisis simulations are an amazing way to test your crisis plan and strengthen your team’s crisis communication skills. That said, I often get asked questions like “how do I conduct a crisis simulation?”;

Crisis 165

Crisis Exercises How To Crisis Management 165

Melissa Agnes

AUGUST 17, 2016

With so many platforms and tools available to us today, how do you choose the right communications platform for your organization to leverage in a crisis? Comment below or use the hashtag #crisisready on Twitter and let’s continue this conversation! Tune in to this week’s #crisisready video and find out!

Crisis 100

Crisis Crisis Management Communications How To 100

5W PR

OCTOBER 31, 2023

Crisis Comms Conference Launched in 2023, this PRWeek conference hones in on crisis communications, equipping attendees with the skills needed for effective crisis management. It’s also a platform for peer-reviewed PR scholarship.

Conference 78

Conference Nonprofit Education Healthcare 78

Melissa Agnes

OCTOBER 17, 2014

Speaking of which, as I suggested in this post , if you haven’t been following the CDC’s crisis communication on the subject of Ebola, I definitely recommend you doing so. They’ve been doing a great job at communicating their important messages in a timely and compassionate way. Crisis Management Resources'

Crisis Management 207

Crisis Management Crisis Crisis Communications Resources 207

Melissa Agnes

OCTOBER 19, 2014

Welcome to episode #020 of The Crisis Intelligence Podcast, with Melissa Agnes and Bill Boyd. As the Ebola crisis continues to make waves in the United States and around the world, the CDC, government, hospitals and countless others are being looked to to lead the public through this epidemic. The second is Fearbola. Get connected!

Crisis 100

Crisis Crisis Management Government Crisis Communications 100

Melissa Agnes

APRIL 11, 2015

Welcome to episode #045 of The Crisis Intelligence Podcast, with Melissa Agnes and Curtis Midkiff. The American Red Cross is known for their amazing, life saving emergency management and humanitarian work. What has always fascinated me are their extreme capabilities in the use of social media for real-time emergency management.

Social Media 174

Social Media Crisis Management Crisis Media 174

Melissa Agnes

MAY 31, 2015

Welcome to episode #051 of The Crisis Intelligence Podcast, with Melissa Agnes and Jeff Reeb. Jeff Reeb is the Director of the Office of Emergency Management for the County of Los Angeles. This episode of The Crisis Intelligence Podcast discusses: The challenges and benefits of using mobile technology for emergency management.

Crisis Management 133

Crisis Management Crisis Communications Crisis LinkedIn 133

Presspage

MAY 6, 2017

Most communicators expect to have to deal with a crisis situation at some point in their career. Yet predicting how a crisis will rear its ugly head is incredibly difficult. The 2014 Wildfire. “It was really fascinating because we were divided into teams and given an emergency.

Crisis 92

Crisis Crisis Management Crisis Communications Training 92

Burrelles Fresh Ideas

JANUARY 16, 2024

The immediacy of platforms like Twitter, Instagram, and Facebook demands genuine, real-time engagement. Authenticity is critical in crisis management Authenticity becomes particularly crucial in times of crisis. During a crisis, being honest and transparent is paramount.

Crisis 84

Crisis Airlines Crisis Communications Social Media 84