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A Look At Academic Research on Crisis Communication From #AEJMC14

Melissa Agnes

I’m always interested in seeing what’s being studied in universities these days, as well as the academic’s approach to the theoretical side of crisis communication, and so this day of observation and interaction was very fascinating for me. In terms of the crisis communication research.

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6 Best Practices for Identifying and Reacting to a PR Crisis

Cision

Crisis communication is an important aspect of most PR roles. In the Journal of Marketing Management, a group of British researchers write that crisis communication has “implications for brand equity and consumers’ purchase intentions.” Identifying a PR crisis. Note: not everything is a crisis.

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How Carnival Cruise Lines Built a Resilient Brand After Crisis

Cision

When Carnival Cruise Line was faced with several crises back in 2012 and 2013 , it was a deficit that many brand experts predicted would take at least four years to dig out of. Want more insights on how your brand can combat a crisis? Read the crisis communications white paper! You need to invest and over-communicate.”.

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Governors Ball: Rainy Mess or Major Success?

Cision

If there’s one overlying lesson to be learned from this year’s festival, a detailed crisis communication plan that leverages real-time tactics is necessary for any event taking place outdoors. The band last played at the festival in 2012, but has rarely performed live regularly since then. Music Artists. Image via Pixabay: 1.

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The Value of Strategic Communications in the PRSA MBA/Business School Program

PRSay

And nine out of 10 acknowledged more training in core communications disciplines is merited. These deficiencies helped inspire the PRSA MBA/Business School Program , which launched in 2012 with five pilot schools including the Tuck School of Business and the Kellogg School of Business.

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Managing a Cyber Attack: How to Communicate to Customers

Polaris

Instead of coming clean about the hack when it happened in 2012, the company remained silent. These are words to live by when it comes to issues management and crisis communications. The best advice to manage customer communication during a security breach is to be prepared. 1 Tell it all, tell it fast and tell the truth.

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Remembering how 9/11 Changed the World – and Communications

wiredPRworks

Arriving at the school district headquarters, the staff was stunned and silent, gathered around a radio, listening for updates and quietly considering crisis communication responses. 2012 Update. It’s important to have a crisis PR plan in place. I could only think about when and where the next attack would be.