Waxing UnLyrical

AUGUST 18, 2014

Why: Once perceived as a peer-to peer movement, attitudes towards the “collaborative economy” are quickly evolving in the corporate world. Why: In this post from the WUL vault, two very different attitudes to customer service and technology caused me to question whether too much technology makes us… well, you know.

Crisis Communications 40

Crisis Communications Software B2B Crisis 40

Critical Mention

JULY 15, 2020

In continuing its commitment to 24/7/365 customer service, Critical Mention has also created a quick and simple way for users to submit requests for data updates to a support team that will update records within 24 hours in most cases. .

Media 108

Media Radio Television Engineering 108

Waxing UnLyrical

JANUARY 28, 2013

” (on the relationship between customer service and the community) ~ Jenne Pedde , 2U, Inc., “The biggest lesson I have learned is to always have a crisis plan in place.” area, she loves helping for- and non-profit clients, both small and large, turn corporate codswallop into community cool™.

Community 100

Community eBook Social Media Customer Service 100

Sword and the Script

JANUARY 3, 2023

Crisis management: When an organization faces a crisis, PR practitioners may work to minimize the damage to the organization’s reputation by managing the flow of information and communicating with the public. Gini doesn’t even list Arment Dietrich on her LinkedIn profile anymore. This is very old – like circa 2010 old.

Interviews 100

Interviews Publicity Technology Social Media 100

Stephen Waddington

DECEMBER 30, 2019

Each corporate PRCA member will be expected to engage with a local school each year. If you work in issues and crisis it can be especially acute. In 2019 purpose continued to emerge as a theme in corporate leadership as a means of reconnecting organisations with society. PR can be a stressful occupation.

Government 103

Government Education Print Ethics 103

Waxing UnLyrical

FEBRUARY 27, 2013

If they submit their papers late, they lose points (how many depends on how late they submit it), especially if they haven’t given me a heads up that they might be going through some kind of crisis/unforeseen emergency (because if they are, and it seems valid enough, I try to accommodate them). Based in the Washington, D.C.,

LinkedIn 98

LinkedIn Customer Service Report Crisis 98

Stuart Bruce

JULY 23, 2017

In reality social media should ‘live’ in each and every corporate function as it has a vital role to play in customer service, marketing, public relations, human resources and numerous other functions. Each should use social media to support whatever its objectives are for supporting the organisation.

Social Media 68

Social Media Media Customer Service Corporate 68

Stephen Waddington

JULY 10, 2017

Patagonia seeks to use business to inspire and implement solutions to the environmental crisis. The pursuit of a purpose beyond making money has almost become a religion in modern corporate communications. Every aspect of an organisation is becoming social, from customer service to marketing; and from product development to sales.

Telecommunications 112

Telecommunications Handbook Transportation Community 112