Remove Banking Remove Community Remove Crisis Communications
article thumbnail

Learning from Recent Data Breaches: A Guide to Effective Crisis Communication

5W PR

This comprehensive analysis examines successful crisis communication strategies , notable failures, and industry-specific approaches to breach response. The Golden Hour: Timing and Initial Response The first 24 hours following a breach discovery are critical for establishing trust and controlling the narrative.

article thumbnail

TCIP #001 – Doing Crisis Communications Right with the Mountain View Police Department

Melissa Agnes

When I think “crisis intelligence” I immediately think of the Mountain View Police Department in Silicon Valley. What this police department is doing to engage with their community on social media and how they’ve integrated social media as a core part of their crisis communications and emergency management plan is simply inspiring.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

“It’s A Public Relations Issue.”

Reputation Us

Perception of technological inferiority THE PR ISSUE : Despite advancements, many consumers still perceive credit unions as being behind banks in terms of digital services, mobile apps, AI integration, and online banking. Navy Federal, State Employees). THE CHALLENGE : A not-for-profit shouldn’t grow or show a profit, right?

article thumbnail

Small Business Cybersecurity PR: Building Trust Through Clear Communication

5W PR

The Federal Communications Commission reports that clear security communication builds customer confidence and can prevent up to 80% of common cyberattacks through awareness and preparation. The FTC recommends monthly security awareness communications to keep customers informed without overwhelming them.

article thumbnail

For comms pros, Silicon Valley Bank is a reminder that trust is currency

Sword and the Script

They didn’t trust the bank. The banking community has some unique dynamics… Scar tissue. The financial crisis of 2008-2009 still haunts many of us; Frayed nerves. The preceding cryptocurrency meltdown toppled a bank or two and reminded us of the financial ghosts; and Uncertainty. They lost confidence.

Banking 82
article thumbnail

Using Social Amidst a Crisis: Q&A With Scott Peacock & K.C. Brown

Cision

They turned to their crisis communication plan and Cision Global Insights At the recent “ Prepare for Crises Lurking Beneath Your Brand ,” Scott Peacock and Cision’s K.C. Q: How did Visit North Carolina communicate with area businesses to assure them the agency was working on their behalf?

Crisis 120
article thumbnail

Conference Recap: Reaching Rural Americans, Preventing Social Media Crises and Using the PESO Model

PRSay

8–10: Breaking Misconceptions About Communicating With Rural Americans. When PR professionals target people in poor, rural communities, relying on stereotypes and misconceptions often hinders their campaigns, said Deana Rachelle Haworth, M.A., 10, titled “ Rural Reach: Strategic Communication With Rural and Low Income Audiences.”