Melissa Agnes

SEPTEMBER 2, 2014

When you hire a crisis management professional or firm, whether prior to or during a crisis, expectations of both parties need to be clear. Surprises are not something you want to experience while managing a crisis, the crisis will present you with enough of those on its own! Emotional intelligence.

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Crisis Management Crisis Reputation Resources 264

Prohibition

DECEMBER 13, 2021

This is where crisis management comes in. Crisis management is the reaction to an unexpected event that could have long lasting consequences on the organisation’s finances or reputation. Crisis management is not preventing a crisis, but rather managing an existing crisis.

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Crisis Management Crisis Financial Reputation 62

Melissa Agnes

AUGUST 14, 2014

Apart from finally getting the opportunity to meet my fabulous friend and colleague, Karen Freberg , for the first time in person, I got to spend a day watching presentations and engaging with academics (a combination of both professors and students) on their research projects and papers. In terms of the crisis communication research.

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Crisis Communications Crisis Communications Case Study 251

Melissa Agnes

AUGUST 12, 2014

As my mind continually wraps around risk and crisis communications (I can’t help it, it just works that way), this study leaves me with a question of concern: If trust in executives is at an all-time low, how can this work against your organization in a crisis? And it’s not just good for crisis communications either.

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Crisis Communications Crisis Communications Energy 251

Melissa Agnes

SEPTEMBER 29, 2017

It has taken Equifax several attempts (and CEO’s) to get their crisis communications right, following the massive data breach that has impacted more than 143 million people. He wrote: Why can’t organizations seem to get their crisis communications right the first time? He’s right.

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Crisis Communications Crisis Communications How To 100

Melissa Agnes

FEBRUARY 3, 2015

Can any organization be a crisis communication pro? Being crisis-ready, crisis-intelligent, isn’t a mysterious quality that only a few people or organizations possess. So what would it take for your organization, your team, to be considered a crisis communication pro? Absolutely, why not?

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Crisis Communications Crisis Communications Crisis Management 169

Melissa Agnes

JUNE 6, 2015

Welcome to episode #052 of The Crisis Intelligence Podcast, with Melissa Agnes and Monika Lancucki. When the company Monika Lancucki worked for went into receivership, they knew they were in for a crisis management challenge. Learn more about Agnes + Day , Melissa’s crisis management firm.

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Case Study Crisis Management Crisis Study 140

Melissa Agnes

OCTOBER 20, 2014

I’m always on the look out for new ways to leverage social media and mobile technology for crisis management. Listen: TCIP #020 – Managing The Ebola Crisis With Bill Boyd. How to determine what social channels to use for crisis communication. ” – BBC. Kudos to BBC! Photo credit: BBC.

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Crisis Communications Crisis Strategy Communications 100

Melissa Agnes

AUGUST 27, 2014

Emory did a beautiful job at managing this crisis, but not all healthcare institutes are as prepared as Emory was. Following day two of the workshop, delegates will be able to: Understand social media’s roles in crisis communication and emergency management. Workshop outline: Social media for healthcare.

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Crisis Management Government Social Media Crisis 202

Melissa Agnes

JULY 26, 2016

However, just because it’s a complex and multi-faceted type of crisis to prepare for, doesn’t mean it can’t be done. So to help get you started, following are some helpful tips and considerations when setting out to become crisis-ready for a cyber security incident. Step 2: Develop your internal escalation process.

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Crisis Management Crisis Crisis Communications Handbook 100

Melissa Agnes

APRIL 18, 2016

This episode of The Crisis Intelligence Podcast discusses: The importance of using the right language within your crisis communications. How to control the accuracy of the information you share in a crisis, while still meeting the expectation of real-time updates. Watch Dan’s WINx presentation.

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Crisis Management Crisis Skype Leadership 100

Melissa Agnes

JANUARY 18, 2017

One important aspect of your organization’s successful crisis management, is being able to reach out to, and communicate with, all impacted and relevant stakeholders, in a timely and efficient fashion. Ensuring that your crisis communications are able to be seamlessly executed, is your pre-crisis responsibility.

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Crisis Communications Crisis Communications Crisis Management 100

ImPRessions - Crenshaw Communications

NOVEMBER 17, 2023

The PR Daily newsletter provides not just the top headlines of the day, but in-depth insight and strategies for everything from crisis communications to the future of PR. From dissecting successful brand strategies to analyzing real-time crisis management, it ensures its readers are never out of the loop.

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Company Trends Case Study Crisis Management 203

Melissa Agnes

JUNE 10, 2014

Agnes + Day is excited to introduce The Crisis Intelligence Podcast! Each week, Melissa Agnes, president and co-founder of Agnes + Day and internationally recognized crisis expert, will interview crisis management leaders from around the globe. Listen to the latest episodes of The Crisis Intelligence Podcast.

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Crisis Crisis Communications Crisis Management Big Data 244

Melissa Agnes

SEPTEMBER 26, 2014

I had the opportunity to present a crisis management workshop to some very savvy and fascinating professionals within the healthcare sector of the United Arab Emirates and Saudi Arabia. These Smart Social Media Tactics Will Help You Prevent A Crisis. Facebook Changes That May Impact Your Crisis Communication Reach.

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Crisis Management Airlines Crisis Resources 199

Melissa Agnes

JUNE 13, 2015

Tom shares the results of his research and provides suggested guidelines to follow while crafting your emergency messages and crisis communications, to make sure they are simplistic, clear and at the lowest possible readability level. Tips on how to draft crisis communications to be as low a readability level as possible.

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Crisis Management Crisis Communications Crisis Guidelines 154

Melissa Agnes

OCTOBER 17, 2014

Speaking of which, as I suggested in this post , if you haven’t been following the CDC’s crisis communication on the subject of Ebola, I definitely recommend you doing so. They’ve been doing a great job at communicating their important messages in a timely and compassionate way. Crisis Management Resources'

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Crisis Management Crisis Crisis Communications Resources 207

PRSay

OCTOBER 27, 2020

“In times of great adversity, we see the very best leaders rise to the top,” James Wright said while presenting the workshop “Navigating through Crisis with Confidence: Lessons in Crisis Management From COVID-19,” at PRSA’s ICON 2020 virtual conference. Find the right tone.

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Crisis Management Crisis Employee Conference 128

Melissa Agnes

OCTOBER 19, 2014

As the Ebola crisis continues to make waves in the United States and around the world, the CDC, government, hospitals and countless others are being looked to to lead the public through this epidemic. With this responsibility comes the need for effective, credible and authoritative crisis leadership. Running time: 1:01:02.

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Crisis Government Crisis Communications Crisis Management 248

Melissa Agnes

AUGUST 13, 2014

It worries me when crisis communication professionals are still advising their clients to avoid social media in a crisis. Social media presents so many powerful opportunities to communicate and build trusting relationships with your audiences. Braud says: “It is difficult to Tweet your way out of a crisis.

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Social Media Crisis Crisis Management Crisis Communications 252

Melissa Agnes

APRIL 4, 2016

Being able to filter, manage and be heard through the incessant noise, is one of the challenges that law enforcement needs to be prepared to face and overcome in today’s crisis management. Helping law enforcement be exceptional crisis communicators in this 21st century. The timing of this video is great!

Crisis 100

Crisis Crisis Management Video Conference 100

Melissa Agnes

OCTOBER 22, 2014

As it’s an online event, once registered, you have the option to attend live (and benefit from the live Q&A sessions) or to receive the recorded presentations and watch them at your leisure. Note: all registrants will receive access to the recorded presentations, whether you attend the live event or not).

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Conference Social Media Crisis Crisis Management 228

Melissa Agnes

JULY 19, 2016

It’s no secret that social media and mobile technology have changed the landscape for crisis management. Live-streaming is an example of these risks, one that should officially be on your list of things to discuss internally and address within your crisis preparedness program. Live-streamed video leaves no room for error.

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Crisis Crisis Management Crisis Communications Video 100

Onclusive

JANUARY 25, 2019

The conference features over 120 sessions and workshops presented by the leading brand marketers and experts from around the world covering strategy, storytelling, ROI, demand generation, AI, and more. Most conferences focus on media relations, crisis communications, social media, and measurement, plus a well-known awards show.

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Conference Content Marketing Marketing Internal 256

Prohibition

DECEMBER 9, 2021

But other times share values falling sharply, lawsuits, contaminated or dangerous goods, investigations, or even a new, slightly controversial, marketing tactic you couldn’t wait to try may be enough to damage a brands reputation and enter a real crisis period. And not every company has an appropriate response to that specific crisis.

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Crisis Crisis Management Reputation Crisis Communications 62

Melissa Agnes

OCTOBER 17, 2014

Speaking of which, as I suggested in this post , if you haven’t been following the CDC’s crisis communication on the subject of Ebola, I definitely recommend you doing so. They’ve been doing a great job at communicating their important messages in a timely and compassionate way. My Tour of L.A.’s

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Crisis Management Crisis Crisis Communications Social Media 100

PRSay

MARCH 23, 2018

In corporate settings, outside crisis management experts can use their mental and physical distance from a crisis to see it clearly. Similarly, companies can anticipate many of the resources they’ll need if a crisis strikes. Such allies need to be organized, however, for crisis management messages to be consistent.

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Corporate Communications Crisis Management Crisis 109

PRSay

JULY 10, 2020

As a discipline, crisis management is categorized into three phases: pre-crisis (which involves prevention and preparation); crisis response; and post-crisis (evaluation and preparation). Some crises pass quickly, and also have short post-crisis phases that are measured in days or weeks.

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Crisis Crisis Management Employee Retail 179

Presspage

JUNE 16, 2023

As in many other areas, in Investor Relations Artificial Intelligence (AI) has become a game-changer, presenting businesses with unprecedented possibilities to connect with investors and make informed choices based on data. After all, corporate communications is no longer about sending press releases.

Financial 78

Financial System Ethics Data 78

Melissa Agnes

OCTOBER 19, 2014

As the Ebola crisis continues to make waves in the United States and around the world, the CDC, government, hospitals and countless others are being looked to to lead the public through this epidemic. With this responsibility comes the need for effective, credible and authoritative crisis leadership. Running time: 1:01:02.

Crisis 100

Crisis Crisis Management Government Crisis Communications 100

Prohibition

DECEMBER 17, 2021

When a crisis hits the news, we are reminded of a valuable lesson: that companies and businesses often have to act fast in order to prevent further damage from taking place. Crisis communications is an important aspect to tackle as a business owner. This guide is written to assist in every aspect of crisis communication.

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Crisis Communications Crisis Communications Crisis Management 62

Melissa Agnes

NOVEMBER 10, 2014

These attacks can and do come from anybody – from angry customers to unlawful competitors – and require legal and crisis communication expertise to manage. If it were hacked, could it present some serious threats to your reputation? Marketing / Pr / Communications. Crisis Preparedness'

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Crisis How To Exercises System 203

Reputation Specialist Michael Toebe

OCTOBER 8, 2021

Being that type of personality and presenting a different version of oneself to the viewing public is one ugly thing. Confessing it all, without humility and remorse, in a book, is entirely another. She might engage in some level of damage control yet maybe that doesn’t happen as it could slow sales of her selfish, petty, narcissistic book.

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Crisis Management Crisis Reputation Crisis Communications 52

Reputation Us

MAY 10, 2019

On May 3, 2019, ReputationUs president, Casey Boggs, presented at PRSA’s CommCon 2019. ” PRSA attendees were provide insights and “how to” actions into reputation management, including: Identifying Reputation Vulnerabilities. .” Community Relevancy. Crisis Communication Planning.

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Reputation Policies Crisis Communications Survey 60

Melissa Agnes

OCTOBER 22, 2014

As it’s an online event, once registered, you have the option to attend live (and benefit from the live Q&A sessions) or to receive the recorded presentations and watch them at your leisure. Note: all registrants will receive access to the recorded presentations, whether you attend the live event or not).

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Conference Social Media Media Crisis 100

Prohibition

APRIL 23, 2020

But other times share values falling sharply, lawsuits, contaminated or dangerous goods, investigations, or even a new, slightly controversial, marketing tactic you couldn’t wait to try, may be enough to damage a brands reputation and enter a real crisis period. Contact us today to find out how we could help your brand avoid a PR crisis.

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Crisis Telecommunications Reputation Crisis Communications 62

Melissa Agnes

NOVEMBER 10, 2014

These attacks can and do come from anybody – from angry customers to unlawful competitors – and require legal and crisis communication expertise to manage. If it were hacked, could it present some serious threats to your reputation? Just look at what happened to Target and Home Depot. Operations.

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Crisis How To Crisis Management Exercises 100