5W PR

AUGUST 16, 2020

Nonetheless, those that seriously affect the brand, its employees, operations, and leadership can have devastating and long-lasting effects. The acceleration of social media has added to the challenges of crisis communications, an impact that a Pentland Analytics study says has doubled the impact on shareholder value.

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Crisis Management Social Media Crisis Communications 88

PR in High Definition

DECEMBER 1, 2022

What do a maple syrup company, world-renowned author JK Rowling, and Ellen DeGeneres all have in common? Cancel culture, which can be defined as the blacklisting and ostracisation of a company, celebrity, or public figure, is one of the biggest issues facing PR today. They have all been cancelled and are still reeling from the effects.

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Reputation Leadership Company Crisis Management 62

Melissa Agnes

MARCH 13, 2014

So how is Malaysia Airlines handling this crisis? A Look at Malaysia Airlines’s Crisis Communications. Malaysia airlines has demonstrated compassion, honesty and competence while handling this crisis. How have they managed to do this in such a hectic, frustrating and demanding time?

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Crisis Communications Crisis Airlines Communications 279

PRSay

APRIL 6, 2018

From a crisis management point of view, 2017 had it all! Why new rules are needed for crisis management. As creators of the award-winning digital crisis management platform, “In Case of Crisis,” we talk regularly to crisis management practitioners. Wells Fargo. Viral videos.

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Crisis Management Crisis Airlines Viral 124

PRSay

NOVEMBER 23, 2022

The company suspended “Twitter Blue” less than 48 hours after introducing it. But for public safety communicators, changes to Twitter’s blue-check policies have sown confusion and eroded trust during emergencies. Instead, his “Twitter Blue” feature would let any user who pays $7.99

Crisis Communications 144

Crisis Communications Crisis Communications Government 144

Reputation Us

AUGUST 1, 2016

If we think of a colony as a community, working in many ways like a company, one bee’s sting works something like a fire alarm going off. The pheromone she releases sends a crisis signal back to the hive, relaying information quickly: Act! When a crisis occurs, the bees respond appropriately. pesticides, skunks).

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Crisis Management Crisis Crisis Communications Internal 60

PRSay

NOVEMBER 9, 2021

We have experienced firsthand how a crisis can significantly and quickly impact business operations. Companies can prepare by evaluating the crisis process, team, tools and resources they have in place. When planning for 2022, leaders must develop or refresh both business continuity and crisis communication plans.

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Crisis Crisis Communications Crisis Management Training 196

5W PR

JUNE 22, 2020

Nevertheless, if the people in the leadership positions are sharp, they would have already been working with a PR crisis communication team and have legal advisors on-board – all the people that are needed to provide support to the company during a tumultuous time. Tips for Post-PR Crisis Management. ?

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Crisis Communications Crisis Communications Crisis Management 88

5W PR

OCTOBER 31, 2023

Public Relations Leadership Forum Co-sponsored by the Institute for Public Relations, PR Council, and Page Society, this intense two-day seminar is designed for mid-career communications managers at global companies and PR firms. It’s also a platform for peer-reviewed PR scholarship.

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Conference Nonprofit Education Healthcare 78

Sword and the Script

JULY 12, 2016

What potential crisis could have a substantial impact on your business? That’s the essence of crisis communications planning – preparing for the worst before it happens. C orp Comm Unprepared for Crisis. The benefit of crisis communications planning often isn’t revealed until the heat of a crisis.

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Study Leadership Crisis Crisis Communications 60

PRSay

JUNE 7, 2021

For example, a company might hire a “white hat” hacker to intentionally hack into its IT infrastructure and flag weak spots. The onus then lies on the company to remediate those flaws and avoid being compromised in the future. A red team can expose reputational vulnerabilities in a company and flaws in its crisis-response plan.

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Crisis Exercises Crisis Communications Reputation 163

PRSay

APRIL 5, 2021

Companies are facing ever-greater scrutiny of their political activities, with some of America’s biggest businesses still grappling with a response to January’s Capitol riot. In this new era, careful preparation, close coordination, and effective communication both internally and externally are key. Simplify political activity.

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Report Company Government Conference 175

Reputation Us

JUNE 23, 2019

So how does a company handle a corporate crisis in today’s world? Two years ago, Forbes published its “ 13 Golden Rules of PR Crisis Management.” We’re attempting to identify reputation vulnerabilities and preparing companies well ahead of debilitating and disrupting crises.

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Corporate Crisis Management Exercises Crisis 74

PRSay

JANUARY 13, 2022

When companies respond in crisis situations, what they say matters more than their nonverbal cues, a recent study finds. Eight hundred people were randomly assigned to watch one of four videos, all involving a reporter asking a company spokesperson about a scandal. Illustration: BQ-Studio ].

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Crisis Study Crisis Communications Journalism 176

Victorious PR

APRIL 13, 2023

Good PR helps real estate companies build trust and credibility, attract new customers, and maintain a positive reputation. People want to work with real estate companies that they believe are honest, reliable, and trustworthy. Attracting New Customers Good PR can also help real estate companies attract new customers.

Real Estate 52

Real Estate Reputation Case Study Crisis Management 52

Melissa Agnes

AUGUST 13, 2014

It worries me when crisis communication professionals are still advising their clients to avoid social media in a crisis. Just because people may vent and lash out against your organization is not a reason to hide and refuse to communicate on the channels that demand communication these days.

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Social Media Crisis Crisis Management Crisis Communications 252

Prohibition

DECEMBER 9, 2021

How to prepare and fix a PR crisis. Each PR crisis will affect each company, brand or individual in a different way – that’s because they’re all different. And not every company has an appropriate response to that specific crisis. This is where effective PR crisis management comes in.

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Crisis Crisis Management Reputation Crisis Communications 62

Reputation Us

NOVEMBER 7, 2023

While small- to mid-size companies may not face the same pandemonium as the government if a leak occurs, a business announcement revealed publicly ahead of schedule can still wreck unnecessary havoc on your organization. Creating a robust crisis communication plan is imperative. Implement Your Reputation Management Strategy.

Reputation 78

Reputation Real Estate Internal International 78

PRSay

OCTOBER 27, 2020

“In times of great adversity, we see the very best leaders rise to the top,” James Wright said while presenting the workshop “Navigating through Crisis with Confidence: Lessons in Crisis Management From COVID-19,” at PRSA’s ICON 2020 virtual conference. Find the right tone. Visa CEO Alfred F.

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Crisis Management Crisis Employee Conference 127

David PR Group

APRIL 4, 2024

This event is not an isolated blip on the radar; it is a symptom of a deeper malaise that has been gestating within the company, prominently highlighted by the infamous 737 MAX controversies. What sets Boeing’s predicament apart from conventional PR crises is its potential to threaten the company’s long-term existence.

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Crisis Transportation Crisis Management Reputation 52

Norton's Notes

JANUARY 8, 2015

Compared to the scripted communication of the mystery disappearance of the Malaysia flight back in March, Fernandes is looking at the priorities. Even though it is rather different circumstances Fernandes is proving what we all know in crisis communications that direct and genuine/real compassion is what the public need in times of crisis.

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Crisis Management Crisis Twitter Airlines 28

PRSay

MARCH 23, 2018

As a corporate communicator who, like others, nervously and helplessly watched the water rise, I learned about the parallels that can be drawn between the historic flood and how companies respond to their own crises. Similarly, companies can anticipate many of the resources they’ll need if a crisis strikes.

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Corporate Communications Crisis Management Crisis 108

Prohibition

JANUARY 14, 2022

As a company, you want to be able to respond quickly and effectively with an appropriate plan. Instead, prepare a thorough and honest plan for responding to three levels of PR crises: ? A minor crisis. An event that gives your company a black eye but doesn’t threaten its survival. What is Consumer Sentiment?

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Crisis How To Crisis Management Crisis Communications 62

PRSay

JULY 14, 2023

PRSA members can access exclusive video content with Bryan Garner and Sandra Ericson, APR, offering further insights on crisis communications at this link. The Florida Power & Light Company supplies electricity for 12 million people in the state. Year-round communications Hurricane season, which runs June 1 to Nov.

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Crisis Communications Crisis LinkedIn Social Media 88

Sword and the Script

DECEMBER 23, 2014

Reputation was a key message billionaire Warren Buffet conveyed in “biennial” memo to his leadership team – the 80 or so business people that run the subsidiaries of Buffet’s Berkshire Hathaway company. Financier, PR man, crisis manager – and pitch man – this guy can do it all.

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Reputation Newspapers Crisis Communications Leadership 115

Presspage

MAY 6, 2017

Crisis preparations following the Wildfire Prior to the wildfire, only one member of the CSUSM staff, the Public Information Officer, had undergone crisis training. Crisis preparations following the Wildfire Prior to the wildfire, only one member of the CSUSM staff, the Public Information Officer, had undergone crisis training.

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Crisis Crisis Management Crisis Communications Training 92

Melissa Agnes

JANUARY 18, 2015

Welcome to episode #033 of The Crisis Intelligence Podcast, with Melissa Agnes and Brad Phillips. When it comes to crisis media training, there are so many questions that people (whether it be spokespersons or the communication and leadership teams) seek answers to. The real-time news cycle and how it impacts in a crisis.

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Training Crisis Media Training Crisis Management 113

PRSay

FEBRUARY 16, 2021

Very early in my tenure as a senior executive at Edelman in the late 1990s, I flew from Chicago to visit a new client — a large manufacturing company whose leadership was furious that employees at one of its plants had voted to unionize. These kinds of issues are challenging, high-stakes situations for any communications executive.

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Communications Ethics Leadership Reputation 158

Critical Mention

JUNE 12, 2018

These epic World Cup fails show us what NOT to do when it comes to best PR practices and how to use crisis communication strategies to quickly recover. The key to crisis management is to have a plan ahead of time, respond immediately, take responsibility, and ensure everyone in the organization knows his or her role.

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Crisis Communications Crisis Construction Leadership 69

PRSay

DECEMBER 18, 2019

In a sign that the investment was in jeopardy, several Chinese companies suspended operations with the Rockets and the NBA. For PR practitioners, crisis managers, and the organizations they counsel, the NBA episode offers some valuable tips. He has written on crisis management and corporate responsibility for Law360.

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Corporate Crisis Management Crisis Government 100

PRSay

JULY 21, 2020

It’s very important for companies to communicate their efforts along this journey. Toledo followed up by noting that we must ensure that crisis communications efforts go beyond having good talking points. “This is really the answer to most PR questions: Be honest and be transparent,” said Peterson.

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Communications Brand Branding Crisis Communications 193

PRSay

JUNE 7, 2022

Find more articles on crisis communications in the May 2022 issue of Strategies & Tactics. Managing a Chapter crisis. I had a destination, a nice navigation system and a spare, but I didn’t have any instructions (crisis plan) on how to replace the tire. Not on my list?

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Crisis Crisis Communications Nonprofit Local 78

PR Conversations

MAY 1, 2017

Catherine: We do a great deal to educate practitioners on the practical aspects of managing a crisis but rarely do you encounter a crisis plan which addresses the need for support for people involved with crisis communication. Second, I’d like to consider more the notion of superhero status in crisis management.

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Crisis Crisis Management Leadership Training 63

Stuart Bruce

MAY 29, 2016

I actually laughed out loud when I read this story about the BBC’s world affairs editor John Simpson setting up a corporate consultancy to advise on crisis communications and then even more rapidly closing it again because of the crisis it created. We have extensive experience providing support to companies around the world”.

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Corporate Crisis Communications Guidelines Crisis 60

PRSay

OCTOBER 8, 2019

The only way to actively monitor a crisis is by receiving real-time alerts. Did someone release new information about your company? During a crisis, you have to look like you’re in control and the only way to do that is by being informed. You’ve monitored the situation and are ahead of the crisis and the story.

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Crisis Internal International Conference 89

Waxing UnLyrical

APRIL 11, 2012

Getting media trained helps you stay on message and bridge back to you talking points without sounding like a robot or some disingenuous suit – a *big* problem to avoid when you’re in crisis mode. Take the time to develop a crisis communications plan. Prepare to get social by being social now.

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Media Training Crisis Training Crisis Communications 70

The Stalwart Blog

AUGUST 27, 2019

Dave Oates: Welcome to another Public Relations Security videocast where we talk with experts in and around Southern California and all things related to risk management and crisis communications. Dave Oates: Give us a little bit of background on your services, the company, and how you play into managing risk for organizations.

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Crisis Interviews Employee Healthcare 76