Cision

AUGUST 30, 2016

A few years ago, many of us would not have envisioned a world where Twitter, Facebook Live and large-scale community gatherings would have such an impact on the way crises develop. Yet, this is our world today and our “new normal” as communicators and crisis management teams. Don’t shy away from the dark stuff.

Crisis 220

Crisis Crisis Communications Crisis Management Exercises 220

Melissa Agnes

OCTOBER 22, 2014

By attending this conference you will learn: Proper and strategic ways to communicate on social media to ensure maximum views and a continually growing community. But you’ll also be interested in these listens (which are also available on iTunes and Stitcher ): Discussing The #Ferguson Crisis with Tim Burrows.

Conference 100

Conference Social Media Media Crisis 100

Rock the Status Quo

MARCH 30, 2015

” “People will be able to have personal conversations with companies – specifically, customer service representatives – and be able to make requests, ask questions and get quick responses in an ongoing thread.” It could help customers by saving them a few mouse clicks. ” Okay. Triple hmmmmm.

Facebook 100

Facebook Customer Service YouTube Crisis Management 100

Doctor Spin

APRIL 5, 2023

A negative review or comment online can quickly spread and damage their hard-earned reputation within their community or industry. By sharing stories, insights, and industry news with their customers through press releases , social media posts, and other PR tactics, small businesses can foster trust and loyalty among their customers.

Small Business 52

Small Business Strategy eBook Reputation 52

NewsWhip

JUNE 10, 2021

Deploying crisis management teams | Jump to text. It comes down to every customer service interaction. Is it isolated in one community or one space or one network? How would you define the difference between risk management and crisis management? Addressing unprecedented risks | Jump to text.

Reputation 78

Reputation Crisis Management Crisis Enterprise 78

Doctor Spin

APRIL 5, 2023

A negative review or comment online can quickly spread and damage their hard-earned reputation within their community or industry. By sharing stories, insights, and industry news with their customers through press releases , social media posts, and other PR tactics, B2B organisations can foster trust and loyalty among their customers.

B2B 52

B2B Strategy eBook Small Business 52

Reputation Us

SEPTEMBER 7, 2016

Having a crisis communications plan enabled Stacie Wyss-Schoenborn, president/CEO of the $248 million Central Willamette Community Credit Union in Albany, Ore., manage a crisis when criminals attached a skimming device on an ATM, siphoning funds from member accounts. People want to know. Perception is reality.

Crisis 60

Crisis Crisis Communications Insurance Insurance 60

Waxing UnLyrical

APRIL 11, 2012

One of my biggest peeves is seeing a company start a Twitter account or Facebook Page after a crisis happens, or seeing an uptick in activity after the bottom falls out. Nothing says, “I care more about money than customer service” than that. It’s a real relationship, people – you have to cultivate it.

Media Training 70

Media Training Crisis Training Crisis Communications 70

Prohibition

DECEMBER 17, 2021

Strategic communication during a crisis offers organisations the credibility they need to develop their strategies and re-enter the marketplace in order to provide relevant services to their stakeholders. Who needs crisis communication? Anticipate crises by identifying common crisis scenarios.

Crisis Communications 62

Crisis Communications Crisis Communications Crisis Management 62

Norton's Notes

OCTOBER 13, 2014

The future of social media community management is in-house. So where does that leave PR agencies who focus entirely on the day-to-day management of Facebook pages and Twitter profiles? For me, it’s a chance for PR to show what it’s really made of in terms of expert knowledge, creativity and proving ROI. In-House as the Future.

Digital PR 45

Digital PR Trends Training Media Training 45

Onclusive

AUGUST 30, 2023

Whether it’s social media, advertising campaigns, or customer service interactions, the brand’s voice, tone, and messaging should remain cohesive. Swift and thoughtful responses to negative feedback can help in managing and mitigating potential reputation crises.

Brand 195

Brand Branding How To Reputation 195

Sword and the Script

DECEMBER 20, 2022

And, given the vast amount of time I pour into writing about PR technology , I’m really pleased with the long list of contributions from the PR technology vendor community. a) Many community newspapers going away and hopefully still being available in some kind of online format. Strengthening community-building and connections.

Marketing 190

Marketing Content Marketing Data Social Media 190

Newsfile

JANUARY 30, 2024

Crisis Management Effectiveness : Impact of PR efforts in crises. Foster a company culture that prioritizes customer satisfaction. Create community-focused events or initiatives. Offer exceptional and empathetic customer service. Share customer stories and testimonials to build trust.

Trends 105

Trends YouTube Video Social Media 105

The Stalwart Blog

APRIL 26, 2020

This show is basically focused on providing a voice to the small business community. Maybe it’s a poor customer service call that somebody threatened to go on their blog or talk about them on Instagram. There’s plenty of media out there talking about the disease and death statistics and all the other things.

Crisis 78

Crisis Local Facebook Social Media 78

Rock the Status Quo

NOVEMBER 8, 2015

It also supports why a one-size-fits-all approach to customer service is rarely a good idea. . Customer service is a HUGE component of social media, but does it apply to public relations? It’s part of our relationship with the public and where the majority of crisis management takes place.

Social Media 100

Social Media Media Customer Service Resources 100