Shift Communications
SEPTEMBER 13, 2016
PR service isn’t customer service. Behind a counter, it’s good for business to go along with all of your customer’s wishes. For good reason: WRIKE’s 2015 project management stats show that 35 percent of failed projects suffered from a change in project objectives. Client relations are not customer service.
Landis PR
JANUARY 23, 2023
It brought me back to 2015 when I worked as a sales associate at Nordstrom and was helping a customer. This place instilled in their employees to express “my pleasure,” which made me feel warm and fuzzy inside as if they genuinely enjoyed my presence. She said, “Thank you,” to which I replied, “No problem.”
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PR Conversations
NOVEMBER 5, 2014
I’ve sat through convention and forum talks where various oracles pronounced that: employees just want to be loved. Just look at the many different ways Elisabeth Kubler-Ross’s work on death and dying , and her change curve turns up in jolly presentations about employee motivation. Do I practise a dark art ?
Doctor Spin
APRIL 17, 2023
A family staying at the Ritz-Carlton on Amelia Island, Florida, experienced the hotel’s customer service when their son’s beloved stuffed giraffe, Joshie, was accidentally left behind. Stuffed giraffe shows what customer service is all about. Ritz-Carlton. 2012, May 17). link] Nordstrom. 3 Nordstrom, Inc.
Cision
OCTOBER 30, 2015
As of January 2015, more than 2 billion people spend a little over two hours on their social media accounts each day. Social conversations can help develop sales leads, improve customer service and highlight employees’ acts of kindness, but only if brands know how to listen closely to what their audiences are saying.
Burrelles Fresh Ideas
JUNE 6, 2023
But to the marketing and communications worlds, the reality is that it has been used in various forms for years, having started gaining momentum around 2015. Related: AI in Customer Service: The Race to the Bottom? To the average consumer, AI likely snuck up like a mysterious, unknown entity.
Stephen Waddington
DECEMBER 30, 2019
It is firmly on the agenda of industry bodies and progressive organisations are talking steps to address it for employees. Good employers can support the mental health and wellbeing of employees through good management and a progressive workplace, but the organisation needs to deliver its commercial goals. What we do 5.
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