Melissa Agnes
JULY 2, 2014
The long-term reputational repercussions of a dramatic emotional exit. “There is no private communication in customer service. “There is no private communication in customer service. ” The post Dramatic Emotional Exits And Destroyed Reputations appeared first on Agnes + Day.
PR in High Definition
JUNE 25, 2020
It’s a way for our brains to save a bit of energy and to work more efficiently. That instant ‘warm recall’ of a product/service or a company that puts a smile on someone’s face, and creates loyal, returning or new customers is surely the holy grail of reputation. Next on the list is your customers. It is earned.
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PR in High Definition
JUNE 25, 2020
It’s a way for our brains to save a bit of energy and to work more efficiently. That instant ‘warm recall’ of a product/service or a company that puts a smile on someone’s face, and creates loyal, returning or new customers is surely the holy grail of reputation. Next on the list is your customers. It is earned.
Stuart Bruce
JULY 15, 2014
For example, last autumn, an initiative by British Gas, which is owned by FTSE 100 group Centrica, to use its Twitter account to promote customer service was greeted by hundreds of tweets pouring scorn on the company’s decision to raise energy prices ahead of winter.”.
Melissa Agnes
JANUARY 5, 2015
They certainly aren’t the only things you should be looking at, but finding time and budget to put energy to the following three must-do’s will go a long way in helping your organization be crisis-free this year. 1- Review your customer service policies and trainings.
Melissa Agnes
JANUARY 5, 2015
They certainly aren’t the only things you should be looking at, but finding time and budget to put energy to the following three must-do’s will go a long way in helping your organization be crisis-free this year. Do your customer service representatives understand their responsibility when it comes to issue management ?
Prohibition
JANUARY 17, 2022
A crisis communication plan can help you; during crisis mode and after a crisis, assist you in maintaining your excellent reputation with customers, competitors, and industry leaders. Rather than directly contacting customer support representatives, customers frequently vent their frustrations on social media.
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