Melissa Agnes

JULY 2, 2014

The long-term reputational repercussions of a dramatic emotional exit. “There is no private communication in customer service. “There is no private communication in customer service. ” The post Dramatic Emotional Exits And Destroyed Reputations appeared first on Agnes + Day.

Reputation 250

Reputation Print Customer Service Creativity 250

PR in High Definition

JUNE 25, 2020

It’s a way for our brains to save a bit of energy and to work more efficiently. That instant ‘warm recall’ of a product/service or a company that puts a smile on someone’s face, and creates loyal, returning or new customers is surely the holy grail of reputation. Next on the list is your customers. It is earned.

Reputation 75

Reputation Employee Leadership Product Launch 75

Stuart Bruce

JULY 15, 2014

For example, last autumn, an initiative by British Gas, which is owned by FTSE 100 group Centrica, to use its Twitter account to promote customer service was greeted by hundreds of tweets pouring scorn on the company’s decision to raise energy prices ahead of winter.”.

Social Media 132

Social Media Public Affairs Media Crisis Communications 132

Prohibition

JANUARY 17, 2022

In fact, most experts agree that social media needs to be treated as a vital part of any company’s crisis communication plan. A crisis communication plan can help you; during crisis mode and after a crisis, assist you in maintaining your excellent reputation with customers, competitors, and industry leaders.

Crisis Management 118

Crisis Management Social Media Crisis Media 118

Melissa Agnes

JANUARY 5, 2015

They certainly aren’t the only things you should be looking at, but finding time and budget to put energy to the following three must-do’s will go a long way in helping your organization be crisis-free this year. 1- Review your customer service policies and trainings. Remember: If you can think it, it can happen.).

Crisis 100

Crisis Exercises Customer Service Training 100

Melissa Agnes

JANUARY 5, 2015

They certainly aren’t the only things you should be looking at, but finding time and budget to put energy to the following three must-do’s will go a long way in helping your organization be crisis-free this year. Do your customer service representatives understand their responsibility when it comes to issue management ?

Crisis 133

Crisis Crisis Management Exercises Customer Service 133

Waxing UnLyrical

JANUARY 27, 2016

It’s cumulative energy. Customer service with an attitude of caring and respect. These all have one thing in common; they show a company that is paying attention to details, and is mindful of how they communicate. Guest Post by Carrie Morgan. Every dimple, carved line, and swoop of a tool mattered.

Customer Service 40

Customer Service Reputation Energy SEO 40