5W PR
MARCH 13, 2019
What will your company do when a crisis occurs? . Crisis communications , on its surface, is easy to understand – when something bad happens, respond accordingly. In the case of United Airlines, the company failed miserably at handling this – and other crisis PR issues.”. .
Burrelles Fresh Ideas
JANUARY 16, 2024
In a world saturated with information, where consumers are more discerning than ever, the role of authenticity in public relations and communications cannot be overstated. It has become the cornerstone of successful communication strategies. Authentic communication resonates on a human level, creating an emotional connection.
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Solo PR Pro
FEBRUARY 7, 2023
In a recent episode of That Solo Life: The Solo PR Pro Podcast , hosts Karen Swim and Michelle Kane discuss the nightmare that was Southwest Airlines’ system failure over the holidays. In the case of Southwest Airlines, more than 16,000 flights were canceled over the recent holiday season, in part due to severe winter weather.
5W PR
AUGUST 16, 2020
The acceleration of social media has added to the challenges of crisis communications, an impact that a Pentland Analytics study says has doubled the impact on shareholder value. While considering these, marketers also should be aware and mindful that consumers are also hungry for good news. Bottom Line.
Burrelles Fresh Ideas
MAY 23, 2023
Major airports experience increased passenger volumes, and airlines may offer more flights and vacation packages to cater to the demand. Dentsu recently came out with a survey regarding consumers’ summer travel plans. In response, hotels and airlines are implementing eco-friendly practices and promoting sustainable tourism initiatives.
Presspage
MARCH 31, 2023
According to aviation rules, the airline is the point of contact for a refund when a flight is missed. They set up a compensation scheme cooperating with the Dutch Consumers' Association and MAX Ombudsman. It sounds contractionary, having fun during a crisis. What happens when passengers miss their flight due to queues?
5W PR
AUGUST 27, 2018
A huge government bailout to keep GM in business earned the company the derisive moniker Government Motors… Quite a fall from the union darling and first choice of millions of “buy American” focused consumers. One of the premier airlines in the country, Delta once ruled the friendly skies.
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