Cision

AUGUST 21, 2015

Much like how social media monitoring has transformed media and PR professionals’ daily workloads, video streaming apps are bound to affect how everyone from media professionals to customer service representatives connect and engage with audiences. Share your stream on Twitter and turn on location tagging. Promotion Made Easy.

Consumer 120

Consumer Video Customer Service Twitter 120

PR 20/20

JUNE 6, 2023

The platform is now a comprehensive suite of tools and services to help businesses with their marketing, sales, customer service, and operations. It’s ultimately designed to enable businesses to attract, engage, and delight customers throughout their buyer's journey.

Knowledge Base 52

Knowledge Base Customer Service System Analytics 52

Rock the Status Quo

MARCH 30, 2015

” “People will be able to have personal conversations with companies – specifically, customer service representatives – and be able to make requests, ask questions and get quick responses in an ongoing thread.” It could help customers by saving them a few mouse clicks. ” Okay. Triple hmmmmm.

Facebook 100

Facebook Customer Service YouTube Crisis Management 100

Sword and the Script

NOVEMBER 19, 2019

The reputation the network services and solutions provider Earthlink gained for customer service is a prime example. Jeffrey shared this on a panel of CMOs presented by the Marketing Society within the Technology Association of Georgia (TAG). 1) How did you get into marketing?

Storytelling 84

Storytelling Brand Branding Customer Service 84

ImPRessions - Crenshaw Communications

APRIL 24, 2018

Another category of industry influencer is the brand-name customer who is able to endorse your brand in published industry testimonials or appear at high-level conferences to discuss your work together. The worst thing that happens is they say no. Sponsored surveys or research reports.

B2B 136

B2B Brand Branding Trade Shows 136

Cision

MAY 6, 2015

Marketing is responsible for X, Customer Service for Y, PR for Z. One way to measure this would be for the customer service reps to ask customers how they heard about the company. Google Analytics / Tag Manager. She gives an example of a PR objective to generate referral business from earned media.

Engineering 120

Engineering How To Measurement Analytics 120

Critical Mention

AUGUST 21, 2018

However, responding with a short, sympathetic reply ensures the customer feels heard and shows your company’s commitment to your customers. You also don’t want to tag your company in your response because the reviews will more likely appear when prospective clients are searching for you online.

Customer Service 61

Customer Service Writing Financial Local 61

Polaris

JUNE 24, 2016

The price tag of these attacks is staggering. Distribute briefing documents to everyone in your company who interacts with customers, including your customer service team, social media community managers, sales force, and switchboard operators. Cyber attacks are de rigueur these days.

Communications 119

Communications How To Crisis Survey 119

Sword and the Script

AUGUST 4, 2020

“We are leveraging sophisticated technology and our amazingly dedicated curation team to set up processes that ensure that customers are always seeing the most current, accurate data,” according to the company’s CTO Vishal Padhy in the product announcement.

Media Relations 147

Media Relations Media Print Software 147

Waxing UnLyrical

SEPTEMBER 7, 2010

Be Social September 7th, 2010 Tweet Today BNET published my second post, focusing on how companies can use social media to turn customers into evangelizers. Who’s in customer service? I’m not a customer service “professional.&# Regardless, thanks for visiting!

Social Media 58

Social Media Customer Service Media Tourism 58

Communications Conversations

APRIL 27, 2017

He uses those five minute bursts to check in on his mentions and conducts some basic keyword and hash tag searches to find tweets to retweet and respond to–like this one below from a UW-EC alum. Who says the CEO can’t also handle customer service? Everyone has five minutes–even your CEO.

Twitter 60

Twitter Customer Service Interviews Employee 60

Shift Communications

JANUARY 5, 2016

We blame customer service instead. If you’re interested in using retargeting as another touch point with your customers, tools like Google Tag Manager help to set up tracking pixels that will collect data on those who are completing a purchase (or a sign-up, a visit, etc). We’re typically not paid to retain business.

Marketing 60

Marketing B2C Customer Service Facebook 60

Communications Conversations

AUGUST 23, 2016

Brands have long (well, as least for the last 7-8 years) relied on Twitter as a customer service tool and a brand management tool. Just follow any trending hash tag for 10 minutes–I liken it to the old comment sections in digital newspapers (just one troll after another). Because, I’m starting to believe it might.

Twitter 60

Twitter Brand Branding Tools 60

Melissa Agnes

FEBRUARY 16, 2016

This involves monitoring everything from discussions, questions and inquiries on social media, your customer service lines, emails, the media, Google, etc. For example, PR should monitor the media, while customer service and marketing might monitor social media, customer calls, etc., Do the work now.

Crisis Communications 193

Crisis Communications Crisis Communications Crisis Management 193

Katie Paine's Measurement Blog

MARCH 9, 2023

Finally, check for accuracy of the way the incoming data is tagged or coded. Chances are you need data in specific buckets – i.e. corporate, product, customer service etc. Check a random selection of items – at least 50 to see if they are correctly tagged and coded.

Measurement 52

Measurement How To System Comparison 52

PR in High Definition

AUGUST 21, 2018

Customer service is often considered to be the key to a brand’s reputation , but part of keeping the customer happy and loyal, is to bring something new and exciting to keep them engaged. – for others, the buzz and engagement only really lasts for the day, so is it really worth it?

Brand 54

Brand Branding Trends Social Media 54

Sword and the Script

NOVEMBER 5, 2019

The feature enables “enterprises to analyze customer conversations from owned data sources” and let the Talkwalker AI engine analyze it. Internal data such as survey responses, call center data or customer service email data according to a company representative. What sort of data? Why would you do this?

Internal 63

Internal International Data Media 63

David PR Group

JANUARY 4, 2016

Is this the time to pound away on better customer service? These may cover unique product attributes, expertise, pricing or service—or some combination of these. The credibility boost from media placements is a real thing, for example, though hard to put a price tag on. What’s the elevator speech for this audience?

Strategy 40

Strategy Communications Real Estate Insurance 40

ImPRessions - Crenshaw Communications

MARCH 16, 2021

LinkedIn offers a similar tool; its Insights Tag can be used for retargeting but is more expensive than Pixel. If a portion of your customer bases uses Messenger and you have the budget, a Messenger test could be well worth it. Customer service and customer sentiment . Target groups with thoughtful content .

B2B 344

B2B Facebook LinkedIn Small Business 344

Waxing UnLyrical

SEPTEMBER 28, 2010

Because other than my limited (primarily to Twitter and the company’s customer service hot line) communications with Pepco, I really had no idea what their efforts entailed. To pick up where I left off I was all set to do a humdinger of a post about how terrible Pepco was, particularly in its use of social media.

Social Media 61

Social Media Media Crisis Energy 61

Waxing UnLyrical

NOVEMBER 22, 2010

better, more responsive customer service, or fundraising, or reaching younger stakeholders, etc.). Get Shareaholic test Filed under Interviews , Social Media | Tags: community building , lindy dreyer , maddie grant , open community , socialfish | Comments (2) Site settings comment help? Regardless, thanks for visiting!

Community 82

Community Publicity Web Social Media 82

MaccaPR

OCTOBER 14, 2015

Top topics included hiring , customer service and professional development tips. Lastly, don’t forget to tag your post – you can use up to three to reach your audience. Length also matters. Your post should be longer than three paragraphs with a sweet spot around 1,000 words or more. 5) Timing is everything.

LinkedIn 48

LinkedIn Content Marketing Marketing Engineering 48

Waxing UnLyrical

AUGUST 25, 2010

Their customer service is also pretty good; when it wasn’t working for me, I emailed them and got a reply almost immediately from their CEO. I tested it almost immediately and after a couple of missteps – I had a pop-up blocker that I needed to disable – it worked perfectly. So don’t do that.

Tools 100

Tools Google Twitter Facebook 100

Bad Pitch Blog

JUNE 5, 2006

one of the first accredited and most trusted providers of discounted domain registration, web hosting packages, and services announces its plan to offer the new.EU (European Union) domain name for $14.95 tags | public relations | PR | media relations | good pitch | bad pitch | bad pitch blog | spam email'

Publicity 40

Publicity Wireless Web Pitching 40

NewsWhip

JUNE 10, 2021

It comes down to every customer service interaction. There are these big cultural risks, obviously, but is there anything specific that you’re looking out for, or is it just, “We have to be aware of everything because we’re such a big company,” basically? Chris: We have to be aware of everything, quite frankly.

Reputation 78

Reputation Crisis Management Crisis Enterprise 78

Cision

MARCH 13, 2017

SEO professionals will help you identify lingering issues with your website content, site architecture, missing tags, meta descriptions, and website speed which are essential parameters affecting your visitor’s experience as well as the website crawler. Social media has always been recognized as a strong customer service facilitator.

SEO 229

SEO Social Media Tools Google 229

Cision

DECEMBER 28, 2015

That said, Twitter is a social platform that is uniquely positioned for: Customer-initiated social care (customer service). Put resources into fast social care (customer service). To complicate matters, sometimes customers will vent on social media about you without tagging you for resolution.

Twitter 120

Twitter Brand Branding Customer Service 120

The Stalwart Blog

APRIL 26, 2020

If there’s things that you like and things you know some of your colleagues might benefit from, share it with them, share it with them, post things, put some tags in for the Lake Forest Chamber because we’re really trying to get the word out.

Crisis 78

Crisis Local Facebook Social Media 78

PR 20/20

MAY 24, 2018

Customer service team. Establishing company milestones will help you craft campaigns or launch dates around important events to amplify reach or tag-team promotion. Remember, a hackathon is all about solving a business problem and learning from each other in a collaborative environment. Sales team / reps. Board of directors.

Marketing 40

Marketing Comparison Internal International 40

Waxing UnLyrical

JUNE 29, 2011

I’ve been using this for a couple of weeks now, and really like it, and their customer service team is very responsive (whether you ping them on Facebook or Twitter). you can do the same via Post Planner (this doesn’t always work from HootSuite, for example).

Community 93

Community Tools Facebook Twitter 93

Waxing UnLyrical

SEPTEMBER 27, 2010

I know first hand about AT&T’s dreadful wireless service and worst-in-class customer service, so it seemed like a good fit. Get Shareaholic test Filed under Interviews , Social Media , Twitter | Tags: at&t fake pr , brandjacking , parody , roger | Comments (3) Site settings comment help?

Wireless 74

Wireless Twitter Writing Measurement 74

Waxing UnLyrical

NOVEMBER 24, 2010

Get Shareaholic test Filed under Bryce Keane , Communication , Guest Posts , Marketing | Tags: 1000heads , james whatley , WOM , word of mouth | Comments (2) Site settings comment help? How and where can your consumer touch your brand? If you liked what you saw and read, Id love you to subscribe to my RSS feed or subscribe by email.

Travel 79

Travel Case Study Creativity Advertising 79

Buzzstream

FEBRUARY 9, 2024

I’m happy to help write a custom post, embed code, or any high-res graphics if you need them. Successful Examples: HelpScout HelpScout’s customer service statistics post is a comprehensive post that ranks for the key term and has accrued 3,800 LRD over time. Please let me know. Please let us know what you think!

Google 71

Google Infographics Pitching Resources 71

Waxing UnLyrical

MARCH 9, 2016

I checked my email, and Elliott from Customer Service at Instagram had messaged me back telling me to give the email address tied to the account. Investigate by trying to obtain the user names of people tagged in the posts. In college, I took a Law class, which I think everyone in Communication needs to take.

Instagram 40

Instagram Privacy Guidelines Social Media 40

Waxing UnLyrical

MARCH 9, 2016

I checked my email, and Elliott from Customer Service at Instagram had messaged me back telling me to give the email address tied to the account. Investigate by trying to obtain the user names of people tagged in the posts. In college, I took a Law class, which I think everyone in Communication needs to take.

Instagram 32

Instagram Privacy Guidelines Social Media 32

Beyond PR

JULY 28, 2016

Ask me” buttons or name tags that draw the eye can help while you’re mobile or attending events where media are also present. With this comes an opportunity to forge a deeper relationship through good, old-fashioned customer service.

Media Relations 40

Media Relations How To Media Conference 40

Stephen Waddington

NOVEMBER 19, 2017

Bots have been developed to help with customer service, support and sales. Instagram recently added tags for paid posts, and opened up its analytics. Facebook launched a chatbot platform for its Messenger application last year. 100,000 bots have been created on Messenger in the past 12 months. With more than 1.3

Publicity 164

Publicity Ethics Data Community 164