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Five Key Principles for Effective Crisis Management

Spin Sucks

How do you deal with a crisis in the digital age? Managing effectively a crisis is not only good for your brand, but also keeps your reputation intact. Jeff Hunt shares a few key principles for effective crisis management. The post Five Key Principles for Effective Crisis Management appeared first on Spin Sucks.

5 “Must Include” Items for your Crisis Management Plan

Melissa Agnes

I often get asked the following question: What should we include in our organization’s crisis management plan? important elements to include in your crisis plan. 1- Activation guidelines. Not all incidents and issues escalate to crisis level. The crisis management levels that all incidents should be categorized into. Internal escalation protocol(s).

When Is It OK to Implement an Offensive Crisis Management Strategy?

Melissa Agnes

What is the goal of crisis management? The goal of crisis management is to salvage your organization’s reputation and bottom line when presented with a bad or threatening situation – or so says the majority of people. So with this goal in mind, I’d like to raise the following question: When is it OK to go on the offensive with your crisis management?

What To Look For When Engaging a Crisis Management Professional

Melissa Agnes

When you hire a crisis management professional or firm, whether prior to or during a crisis, expectations of both parties need to be clear. Surprises are not something you want to experience while managing a crisis, the crisis will present you with enough of those on its own! What can you expect from a reputable crisis management professional?

Salesforce Is Doing Social Crisis Management Right

Cision

What happens when the largest Customer Relationship Management tool in the world has an unplanned outage? On May 5, Cision’s Heidi Sullivan, spoke at the Conference Board of Canada’s Crisis Communications Forum in Toronto, Ontario about managing crises on social media. Featured Trends crisis communications public relationsSalesforce is doing it right on social.

Komen Provides Excellent Crisis Management Case Study

Spin Sucks

What does matter on Spin Sucks is the incredible PR crisis management case study it’s providing. Komen has a crisis management agency. The crisis management agency for Susan G. and focus on the fact that Komen hired their crisis management firm last summer. year is plenty  of time to manage the messaging and hold a crisis at bay.

Important Crisis Management Strategies for Managing the Zika Virus

Melissa Agnes

We just put the world crisis of Ebola to bed and here we are, already faced with yet another looming epidemic. As the Zika virus continues to spread, what are the major crisis management risks that healthcare organizations and government agencies should be thinking about? This is something we must always be mindful of when it comes to crisis management and crisis preparedness.

Crisis Management Tip: What To Do if You Genuinely Have Nothing to Say

Melissa Agnes

They have the best of intentions to communicate with their stakeholders in a crisis, but for one reason or another, they just simply feel as though they genuinely have nothing to say. So they say nothing, which ends up being a major crisis management mistake. Take a look: Do you have a crisis management question you’d like me to answer? CRISISREADY Videos

The Importance of Adaptive Response In The First Moments of Crisis Management

Melissa Agnes

Lou and I go into even more detail on this subject in episode #024 of The Crisis Intelligence Podcast. If you’re in law enforcement or emergency management, I highly recommend the listen. crisis is a change. Every crisis is different… but they all require a response by people or organizations that are highly adaptive. Adaptive Crisis Response. Tune in here.

A Crisis Management Success Story: AppFirst

Melissa Agnes

One Friday morning, CEO & Co-founder of AppFirst, David Roth, was woken at 2am to a crisis that threatened the organization’s reputation and, ultimately, their profitability. How David chose to manage this crisis is what saved the company from any and all negative press and any loss on their bottom line. owed it to all of them to take swift action, personally.

Why HR Should Have a Seat at the Crisis Management Table

Melissa Agnes

couple weeks back, I published an article that discussed best practices for communicating with your key stakeholders in a crisis. And yet, as important as your internal stakeholders are, internal crisis communications can be one of the easiest things to overlook in the hustle and bustle of real-time crisis management. The importance of internal crisis communications.

Samsung PR disaster or crisis management? When it all goes up in flames.

Norton's Notes

Often, if a company is seen to be in control of its messages, and more importantly the crisis, then often many brands can come out of it stronger and be seen to be safer because of it. Humorous responses to the crisis, like a mod for a videogame which has incorporated the note 7 as an in game weapon – are tricky to deal with and should sometimes be ignored.

The Biggest Crisis Management Lesson from the Jian Ghomeshi Scandal

Melissa Agnes

The Jian Ghomeshi scandal is an interesting crisis to watch unfold. Not only do new facts keep coming to light, but there is an important lesson to learn from Ghomeshi’s own actions within this crisis. Editor’s note: This post discusses this scandal from a crisis management standpoint only. ” The biggest lesson to learn from this crisis.

Crisis Management Concerns That Leave You Vulnerable

Melissa Agnes

’s Emergency Management Conference, where I put city officials through a simulated earthquake exercise. Using Agnes + Day’s crisis simulation platform , the exercise simulated the digital noise that is a guaranteed result of any crisis or emergency today. Information and best practices when it comes to hashtags and dark websites in crisis management.

TCIP #021 – 30 Lessons In 30 Years of Crisis Management With Jonathan Bernstein (Part 1)

Melissa Agnes

Welcome to episode #021 of The Crisis Intelligence Podcast, with Melissa Agnes and Jonathan Bernstein. Jonathan Bernstein is a veteran crisis management professional with 30 years of experience and first-hand lessons behind him. The internet’s impact on risk and crisis management. The secrets to crisis media training. Crisis and Issues Management

Why Back To Business As Usual Is The Biggest Crisis Management Mistake Of All

Melissa Agnes

For an organization which overcomes the initial shock of a breaking crisis, successfully wrestles control over it and ultimately puts the reputational fires out, it’s natural to want to return to business as usual as soon as the crisis seems to have passed. Post-crisis review. Listen: TCIP #016 – Malaysia Airlines Crisis Management with Jonathan Hemus.

Crisis Management Begins Online

David PR Group

One of her college-aged children was tangentially involved with a crisis at her university, and my friend and some of the other parents were wondering if it would be beneficial to engage a public relations expert. She needed to keep her kid’s name shielded from this crisis, so the student would not be associated with it in any way – pro, con, or indifferent. –John.

Ocean Marketing Fired and Crisis Managed

Spin Sucks

The issue was told over and over again on Reddit , giving N-Control a PR crisis they never could have expected…all from hiring the wrong firm. You are going to experience a customer service issue that becomes a PR crisis. Communication Crisis moises chiullan n-control ocean marketing pr crisis redditGoing to Reddit became a top priority. But this is the new world.

TCIP #052 – A Crisis Management Case Study with Monika Lancucki

Melissa Agnes

Welcome to episode #052 of The Crisis Intelligence Podcast, with Melissa Agnes and Monika Lancucki. When the company Monika Lancucki worked for went into receivership, they knew they were in for a crisis management challenge. In this episode of The Crisis Intelligence Podcast, Monika shares her story of how her and her team managed this crisis in real-time. How to prepare and manage a corporate crisis involving receivership. Practical examples on how to shape a story and become the narrative of your own crisis. Enjoy! Podcast

TCIP #016 – Malaysia Airlines Crisis Management with Jonathan Hemus

Melissa Agnes

Welcome to episode #016 of The Crisis Intelligence Podcast, with Melissa Agnes and Jonathan Hemus. Faced with this utmost and devastating challenge, how did the airline fare in their crisis management and what lessons can you take away to strengthen your own organization’s crisis plan? The importance of getting the first 24 hours right in a crisis. Enjoy!

What are the Attributes of a Good Crisis Manager?

Melissa Agnes

I often get asked “what makes a good crisis manager?” ” And while there are some specific skills and education required to be strong in this profession, being a crisis manager is unique in the sense that, unlike some other professions, it requires having a natural aptitude for the work that we do in this field. It was a death trap waiting to suck us in!

From classroom to boardroom – crisis management lessons from the auto industry

PR Conversations

Aaron Shardey gained a first class honours degree in public relations at London College of Communications this Summer with his undergraduate dissertation offering case study research into crisis management in the automotive industry. These all support the argument by Coombs and Holladay that “globalisation increases an organisation’s vulnerability to crisis.

5 Steps to Developping a Cyber Security Crisis Management Plan

Melissa Agnes

Take a look: Are you ready for a cyber security crisis? Cyber security is a crisis scenario that is extremely top of mind these days – and rightfully so. However, just because it’s a complex and multi-faceted type of crisis to prepare for, doesn’t mean it can’t be done. steps to help you develop a cyber security crisis management plan.

6 Insider Tips for Successful Crisis Management Using Social Intelligence

Talkwalker PR

As every PR professional knows, a crisis can happen at any time. With the growth of social media and a 24 hour global news cycle, the speed and scale at which a crisis can spread is faster and larger than ever before. Inevitably, this has made crisis management difficult, especially without the help of specialist tools. Detecting a Crisis. Crisis Locations.

The Importance of Adaptive Response In The First Moments of Crisis Management

Melissa Agnes

Lou and I go into even more detail on this subject in episode #024 of The Crisis Intelligence Podcast. If you’re in law enforcement or emergency management, I highly recommend the listen. crisis is a change. Every crisis is different… but they all require a response by people or organizations that are highly adaptive. Adaptive Crisis Response. Tune in here.

Crisis Management: Six Keys to a Great Apology

Spin Sucks

An effective apology, especially during a crisis, is one of the hardest but most important roles a CEO  plays; it can determine a company’s ability to survive the incident. In the best case scenario, excellent crisis management can actually prove to be a positive for business. Crisis Management: Six Keys to a Great Apology originally appeared on Spin Sucks on October 25, 2011.

Melissa Agnes Discusses Crisis Management for Businesses on The Social Network Show

Melissa Agnes

When Crisis Comes Calling: Crisis Management for Business. Melissa Agnes, international crisis management speaker and consultant, was a recent guest on The Social Network Show, a radio show broadcasted out of Las Vegas, Nevada. Within this interview, Melissa discusses: Real-world examples of successful crisis management. Running time: 28:44.

Crisis Management Lessons: What Do Ryan Lochte and Paula Deen Have in Common?

Melissa Agnes

Important crisis management lessons to learn (and implement). Crisis management lesson for the professional: Think before each action. Having these lines drawn now will go a long way in both your crisis management and crisis prevention. For example: Personal misconduct can be one of the messiest types of crises to manage. This seems logical.

Free Webinar: Crisis Management in the 21st Century – Are You Ready?

Melissa Agnes

Join Melissa Agnes, international crisis speaker and president of Agnes + Day , for a free webinar discussing how to survive a crisis in this 21st century, on Thursday, August 7th at 12:00 Noon, EST! Crises unfold in real-time today and no matter where your next crisis originates, one thing is for sure: it absolutely, positively will unfold online. But with the speed at which a crisis unfolds and can go viral, how can your crisis team be expected to get ahead of the story, before the story is ahead of you? Don’t miss out! appeared first on Agnes + Day.

Crisis Management and Telling Scary Stories. Business Campfire Fodder.

LTPR

Often when I tell people I manage crisis communications they want to hear a “good” story—meaning a scary story. The post Crisis Management and Telling Scary Stories. Crisis campfire stories crisis communications crisis management Crisis Management and Telling Scary Stories cyber attack healthcare cyber attack If it bleeds it leads LT Public Relations LTPR PR agency Portland PR firm Portland Public relations agency Portland public relations Portland Ore scary storiesIt doesn’t take the dog days of […].

Delta, We Thank You and Your Competitors for the Crisis Management Test Cases

PR News

The post Delta, We Thank You and Your Competitors for the Crisis Management Test Cases appeared first on PR News Blog. Crisis ManagementIs there an industry more vulnerable to crises than the airline industry?

Crisis Management: Airasia Crisis Takes To Twitter

Norton's Notes

As we know any crisis of any nature is a huge test for a high profile CEO but his approach has been described as a “well-oiled communications machine.” His hands-on, honest and transparent approach has managed a rapid response to this horrible situation. It can be hard to do this in the war-room of a crisis but I always advise my clients that it is best to get the correct information out to the wider public as soon as possible. Crisis Management News crisis management online crisis management Human Spirit is amazing.

PR Veteran Shares 5 Crisis Management Tips

TrendKite

Every brand or company is vulnerable to a crisis. We sat down with Bill Coletti , CEO of Kith Consulting , a PR crisis management veteran with over 20 years of experience, who shared some vital knowledge. If you don't have a plan or know how to ask the right questions, your stakeholders will suffer as a result. PR Strategy Featured

Crisis Management Advice from a Retiring Pro: Rick Amme

Melissa Agnes

Editor’s Note: Rick Amme is a talented crisis management professional who, after decades of being “in the game”, has decided to embark on his next life adventure: retirement. Crisis Management Advice from a Retiring Pro. Crisis management principles aren’t immutable.). Speed save s in crisis management but it is not a synonym for stupid.

The crucial role of HR in crisis management & communications

Crisis Analytics

If the communications team is the eyes, the ears and the mouth of an organization during a crisis, the HR is the heart and soul. However, when a crisis occurs, lots of organizations focus on the external stakeholders forgetting the internal environment. In general, there are two main audiences when dealing with a crisis: the external stakeholders and the internal environment.

Crisis Management: Working with Bees

LTPR

I’m a beekeeper so I’m very comfortable around bees, and I’ve proudly managed to (mostly) avoid getting stung from the two hives in our yard. She got trapped in my ponytail — crisis averted. Similarly, a key thing to remember with PR is that you will someday face a crisis or receive negative publicity. When a crisis occurs, the bees respond appropriately.

The First Step in Successful Crisis Management

Melissa Agnes

I was recently asked what the first step in successful crisis management is, and I thought what a great question! ”, while others say “activate the crisis team” But in my experience, both of these answers just don’t go far enough. In this week’s #crisisready video, I discuss what the first step in successful crisis management really looks like.

The Correlation Between Corporate Culture and Successful Crisis Management

Melissa Agnes

Your corporate culture directly impacts your organization’s crisis management. Successful crisis management has a lot to do with an organization’s corporate culture and the mindset it instils in its team members. The same goes for issues management. Chevy embraces issues management. Are prepared with a scalable and dynamic crisis preparedness program.

TCIP #056 – Terrorist Attack Crisis Management with Daniel Linskey

Melissa Agnes

Welcome to episode #056 of The Crisis Intelligence Podcast, with Melissa Agnes and Daniel Linskey. recently had the honor of sitting down with Daniel Linksey, former Superintendent in Chief of the Boston Police Department, to record an episode of the Crisis Intelligence Podcast. Tune in to this episode of The Crisis Intelligence Podcast here. Thanks for your understanding!

TCIP #022 – 30 Lessons In 30 Years of Crisis Management With Jonathan Bernstein (Part 2)

Melissa Agnes

Welcome to episode #022 of The Crisis Intelligence Podcast, with Melissa Agnes and Jonathan Bernstein. On this week’s episode of The Crisis Intelligence Podcast, I continue my conversation with Jonathan Bernstein about the 30 most important lessons he’s learned in the last 30 years as a crisis management professional. The 5 tenets of crisis management.