Trending Sources

The Brave New World of Crisis Communications

Spin Sucks

Crisis communications in our always on, online world is not a spectator's sport. Make sure you are prepared to respond when a crisis hits. The post The Brave New World of Crisis Communications appeared first on Spin Sucks.

Five Key Principles for Effective Crisis Management

Spin Sucks

How do you deal with a crisis in the digital age? Managing effectively a crisis is not only good for your brand, but also keeps your reputation intact. Jeff Hunt shares a few key principles for effective crisis management. The post Five Key Principles for Effective Crisis Management appeared first on Spin Sucks.

When is Your PR Crisis Not a Crisis?

iQ media

What is Crisis Communication? Crisis communication is when a company or public figure communicates publicly about an unexpected event that could have a negative impact on their reputation. crisis communications pr insights

The Secret Behind Crisis Communications

Spin Sucks

The post The Secret Behind Crisis Communications appeared first on Spin Sucks. Communication Crisis ability to write in your organization’s voice Ben Johnson Canadian Olympic team coaching a CEO communications communicators crisis communications crisis communications lessons PR professional development Public RelationsRelated Stories Want to Be a Better Writer?

Three Steps to Successful Crisis Communication

Melissa Agnes

Crisis communication is one of the most important aspects of your crisis management. In fact, whom you communicate with in a crisis, along with when and how you communicate with them, can mean the difference between successful crisis management and crisis management failure. You want to position your organization as the narrator of the crisis. Candidates.

Crisis Communications: Have a Plan for Success

Spin Sucks

As part of a beta test, I worked with Phil Mershon and Michael Stelzner to schedule meetings with organizations that need help with crisis communications and those went really well! During the crisis communications, they got defensive and flustered instead of remaining cool and collected. Issue vs. Crisis. The Crisis Communications Process. By Gini Dietrich.

How Crisis Communication is Like Blood

Spin Sucks

Have you thought about the similarities between blood and crisis communication? The post How Crisis Communication is Like Blood appeared first on Spin Sucks. Related Stories The Secret Behind Crisis Communications How Red Lobster Flopped Their Social Media Gift Building Trust Does Not Happen Overnight. Kornel Bohm says they have more in common than we think. Hear him out.

Emory’s Excellent Crisis Communication on Facebook

Melissa Agnes

As you probably know, I’ve been having an interesting debate with a fellow crisis professional on whether or not to shut social media down in a crisis. If you’ve been following along, then you know that my take is that there is more to gain in leveraging social media to communicate with your audiences in a crisis, than there is to gain from closing the accounts down.

Crisis Preparedness Strategy for Data Breach Hack Crisis

Melissa Agnes

After seeing organizations the likes of Anthem, Sony, Target, Home Depot – and the list goes on – suffer through a data breach hack crisis, I think it’s clear to state that a data breach hack is a risk that this digital era presents to your organization no matter its size, industry or any other criteria. Recommended read: Your Guide for Data Breach Crisis Communication.

Salesforce #NA14 Crisis: Why Social Listening Matters


The #NA14 Crisis. percent of all Salesforce instances, yet the outage yielded a hefty 11 percent of all brand mentions at the peak of the crisis: You could argue the Salesforce risk was higher due to the level of public awareness, but social listening is imperative, regardless of your size and vulnerability to a far-reaching crisis. Listening Won’t Stop A Crisis.

Salesforce Is Doing Social Crisis Management Right


On May 5, Cision’s Heidi Sullivan, spoke at the Conference Board of Canada’s Crisis Communications Forum in Toronto, Ontario about managing crises on social media. According to Sullivan, the first thing a brand needs to do during a crisis is acknowledge that something is happening. Featured Trends crisis communications public relationsSalesforce is doing it right on social.

The Value of a Crisis Simulation

Melissa Agnes

While your team gets to the route of the problem, the clock continues to tick and the news of the crisis continues to spread. Your crisis team is under pressure to work together efficiently to: Get to the route of the crisis (determine what happened, why, how, when and where); Communicate appropriately and in real-time with your key stakeholders; and. Sound like a nightmare?

Crisis Communications 101: Apologize First…and Mean it

Spin Sucks

But in crisis communications, it's imperative it happen swiftly. The post Crisis Communications 101: Apologize First…and Mean it appeared first on Spin Sucks. Communication Crisis BP deleted emails Delta ed bastian hillary clinton kenneth cole paula deen presidential debate Tiger WoodsOne of the hardest thing for a human being to do is apologize.and really mean it. Gini Dietrich describes why an apology is the first step in righting a wrong—in marriage, in life, and in business.

The Magic Formula for Managing Stress in a Crisis

Melissa Agnes

The question was: “Is there a secret formula for ensuring our crisis team remains calm in a fast-paced, high profile crisis?” Not to mention that, as a study recently confirmed, stress is contagious , which makes it even more important to effectively manage in a crisis. The right trainings and crisis simulations do exactly that. ” Good question.

Transforming the Word “CRISIS” from Negative to Positive

Melissa Agnes

He began the message with the sentence: “Why CRISIS is a bad word,” and followed it up with the following wordplay – People: C reate their problems; R eact by blaming others; I nfer that all will be okay; S ecure themselves behind false claims; I ndependent they become instead of working as a collective; and. S ue to protect the little honour they have left.

Crisis Communications: How a Sexist Email Was Handled

Spin Sucks

A recent sexist email sent during Cannes provided a case study in crisis communications done well. The post Crisis Communications: How a Sexist Email Was Handled appeared first on Spin Sucks. Communication Crisis adweek campaign live cannes lions cindy gallop gary vaynerchuck gary vee igetin thrillest vayner mediaGini Dietrich explores what made the response great.

KitchenAid Handles Offensive Tweet Crisis Extraordinarily Well

Spin Sucks

But from a crisis standpoint? Communication Crisis celeboutique Chrysler communications cynthia soledad kenneth cole kitcheaid offensive tweet online reputation pr crisisI woke up this morning to a flurry of emails about KitchenAid. Apparently, whomever runs their Twitter account made the fatal mistake others before have done. It should be old news by now. The Story.

Crisis 148

6 Social Media “Musts” for Crisis Communication


The airline continued to communicate via social media throughout the ordeal and was universally lauded for its social media response to this crisis. Social media adds an overwhelming complexity to crisis communication. What I want to do in this post is to examine how to best use social media for crisis communication. 1. Want to handle a crisis smoothly? ” 3.

The Lance Armstong PR Crisis

Spin Sucks

The Lance Armstrong PR Crisis. But the reason I’m writing it is because Lance – the brand (sorry, I know some of you don’t believe in personal brands, but he is one) – has a huge PR crisis on his hands. I’ve thought long and hard about this. I’ve read everything that’s been written about it. ” and links to various articles.

Crisis 131

What To Look For When Engaging a Crisis Management Professional

Melissa Agnes

When you hire a crisis management professional or firm, whether prior to or during a crisis, expectations of both parties need to be clear. Surprises are not something you want to experience while managing a crisis, the crisis will present you with enough of those on its own! What can you expect from a reputable crisis management professional? Post-crisis counsel.

Your Guide for Data Breach Crisis Communication

Melissa Agnes

How to minimize the risk of a data breach crisis. If so, I’m getting ready to publish my next ebook, which is a collaboration with Judith Delaney , and discusses everything you need to know about mobile technology: How to keep your organization safe from hacks and how to leverage mobile as a powerful crisis communications tool. Crisis PreparednessTweet this!). Not many.

WhatsApp As An Ebola Crisis Communication Strategy

Melissa Agnes

I’m always on the look out for new ways to leverage social media and mobile technology for crisis management. That said, it’s the first time that I’ve seen WhatsApp – which is the most commonly used “chat app” in Africa, the middle east and beyond – used as a means for crisis communication and it’s BBC that has taken the initiative.

Crisis Communications from the Inside Out

Spin Sucks

We often focus only on the external side of crisis communications , however the internal component is just as, if not more, important…and often overlooked. Whether you like it or not, employees are a major component of any crisis communications. Therefore must also be part of an effective crisis communications plan. The Golden Rules of Internal Crisis Communications.

Komen Provides Excellent Crisis Management Case Study

Spin Sucks

What does matter on Spin Sucks is the incredible PR crisis management case study it’s providing. Komen has a crisis management agency. The crisis management agency for Susan G. and focus on the fact that Komen hired their crisis management firm last summer. year is plenty  of time to manage the messaging and hold a crisis at bay. So Susan G. Fantastic!

When Is It OK to Implement an Offensive Crisis Management Strategy?

Melissa Agnes

What is the goal of crisis management? The goal of crisis management is to salvage your organization’s reputation and bottom line when presented with a bad or threatening situation – or so says the majority of people. So with this goal in mind, I’d like to raise the following question: When is it OK to go on the offensive with your crisis management?

What is Crisis Communications?

Shift Communications

Crisis communications in the public relations world can have many different interpretations depending on who you ask, but here’s the fundamental definition: you’re trying to mitigate damage to your company’s reputation by third party sources. Crisis communications turns that on its head by dealing with negative earned media. Speed. Christopher S.

Was Dyn, Inc. Crisis-Ready?

Melissa Agnes

Take a look: Related links you may find interesting: Dyn’s official response to the DDoS crisis. Don’t Let Your Business Go Dark: How To Manage A DDoS Crisis. I’d love to hear what you think! Crisis-Ready? appeared first on Melissa Agnes - Crisis Management Keynote Speaker. – the target of the attack – prove to be #crisisready?

The Role of The Social CEO in Your Crisis Communications

Melissa Agnes

As my mind continually wraps around risk and crisis communications (I can’t help it, it just works that way), this study leaves me with a question of concern: If trust in executives is at an all-time low, how can this work against your organization in a crisis? In a crisis, you need your stakeholders to  trust your spokesperson and, thus, your organization. Stay tuned!

How To Convince Management To Invest In A Crisis Plan

Melissa Agnes

I get asked this question often: “How can I convince management that it’s in our best interest to invest in a crisis plan?” The two best ways to sell upper management on a crisis plan. 1) Prepare a presentation. What is a crisis plan, how does it work and why is it the answer? good crisis simulation will do your convincing for you!

Crisis 106

How to Recover From a Brand Crisis


Verticals don’t matter; a B2B brand is just as likely as a B2C or nonprofit to face a crisis at some point. Establish a crisis communication plan now rather than later. Crisis management  involves pre-crisis, mid-crisis and post-crisis phases. Each one is important, but the post-crisis is the one of concern at the moment. Follow words with actions.

What You Can Learn from Honda to Prepare for a Crisis

Spin Sucks

Honda continues to have to recall cars with faulty airbags, which has created a crisis for them for years. The post What You Can Learn from Honda to Prepare for a Crisis appeared first on Spin Sucks. Communication Crisis acura recall agnes day airbag malfunction crisis management honda recall issues management media monitoring melissa agnes zignal labs

Does Your Crisis Scenario Plan Need Some Love?


Yet, this is our world today and our “new normal” as communicators and crisis management teams. And, that they are fully briefed on their role within your crisis plan. 8. Crisis Comms Webinar Today:  Want to learn more about crisis communications planning? Join Her passion is helping clients prepare for, and successfully navigate, any and all crisis situations.

Introducing The Crisis Intelligence Podcast

Melissa Agnes

Crisis and issues management is an increasingly important topic for organizations today and there are so many interesting people and organizations out there doing it right. Agnes + Day is excited to introduce The Crisis Intelligence Podcast! this episode, Melissa and Greg discuss the power of story telling in your crisis communications. Listen to this episode now. In the News

Crisis 104

3 Must-Do’s (Right Now) to Make 2015 Crisis-Free

Melissa Agnes

In fact, as we saw with the Sony crisis in December, these risks and threats are only bound to grow – as are today’s crisis management challenges. So why not lead into 2015 on a crisis-intelligent note? absolute must-do’s to help make your 2015 crisis-free. 1- Review your customer service policies and trainings. To a crisis-free 2015!

Crisis 114

Successful Crisis Management Reaches the Heart Before the Mind

Melissa Agnes

Never underestimate the power of emotion in crisis management. Emotion is often underestimated in crisis management. And yet, it’s one of the most powerful aspects of a crisis. recent example of this was the Ebola crisis of 2014. potential crisis within the crisis of Ebola, Fearbola is the irrational fear of Ebola. The escalation of Fearbola. Disgust.

A Crisis Avoidance Strategy

Melissa Agnes

By Garth Rowan, Communications Consultant and member of the Agnes + Day Crisis Intelligence Team. The powerful words of Margaret Mead bear noting and are especially important for organizations focused on crisis avoidance. Crisis avoidance vs. crisis management. We know crisis prevention is a much better option than crisis management.

3 Factors to Measure During a Crisis


When a crisis hits, it’s easy to assume you’re taking on water. So how can you gauge the true impact of a crisis on your brand? Media intelligence can help you understand the discussion surrounding the crisis so you can determine how best to act – or whether you need to act at all. So how do you use media intelligence during a crisis? How much your brand is mentioned.

Infographic: What to Do During the First 48 Minutes of a Crisis


Start by arming yourself with a crisis communication plan. Not every crisis will go according to plan though. When a crisis hits, time is of the essence, and you should always be prepared to defend yourself. A new infographic from Fineman PR illustrates what your brand should do during the first 48 minutes of a crisis. Best Practices Featured crisis communication

Companies must prepare for the possibility of a Trump Crisis

Holtz Communication + Technology

In addition to financial, technological and natural crises, crises of deception, workplace violence, self-inflicted crises and crises of malevolence, companies now have to contend with the Trump crisis. Crisis experts are already talking about the Trump crisis, which companies face when the President-Elect takes aim at a company, usually through a tweet. So sad! Monitoring.

Fight or Flight: Responding to a PR Crisis

Spin Sucks

PR Crisis: Fight or Flight? And when you’re faced with a crisis it’s up to you to decide which response is best for your company…fight or flight? The post Fight or Flight: Responding to a PR Crisis appeared first on Spin Sucks. Communication Crisis adult bullying crisis communiation Customer Service facing a PR crisis how to address a customer service crisis Motrin Moms