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The Brave New World of Crisis Communications

Spin Sucks

Crisis communications in our always on, online world is not a spectator's sport. Make sure you are prepared to respond when a crisis hits. The post The Brave New World of Crisis Communications appeared first on Spin Sucks.

The Secret Behind Crisis Communications

Spin Sucks

The post The Secret Behind Crisis Communications appeared first on Spin Sucks. Learn the World Capitals Three Building Blocks for Starting Smart: A Client’s Guide to PR Success Four Ways to Use Agile Communications in Your Marketing Mix. Related Stories Want to Be a Better Writer?

Emory’s Excellent Crisis Communication on Facebook

Melissa Agnes

As you probably know, I’ve been having an interesting debate with a fellow crisis professional on whether or not to shut social media down in a crisis. If you’ve been following along, then you know that my take is that there is more to gain in leveraging social media to communicate with your audiences in a crisis, than there is to gain from closing the accounts down.

How Crisis Communication is Like Blood

Spin Sucks

Have you thought about the similarities between blood and crisis communication? The post How Crisis Communication is Like Blood appeared first on Spin Sucks. Related Stories The Secret Behind Crisis Communications How Red Lobster Flopped Their Social Media Gift Building Trust Does Not Happen Overnight. Hear him out.

Three Steps to Successful Crisis Communication

Melissa Agnes

Crisis communication is one of the most important aspects of your crisis management. In fact, whom you communicate with in a crisis, along with when and how you communicate with them, can mean the difference between successful crisis management and crisis management failure. Step 2: Identify your communications channels. Candidates.

WhatsApp As An Ebola Crisis Communication Strategy

Melissa Agnes

I’m always on the look out for new ways to leverage social media and mobile technology for crisis management. That said, it’s the first time that I’ve seen WhatsApp – which is the most commonly used “chat app” in Africa, the middle east and beyond – used as a means for crisis communication and it’s BBC that has taken the initiative.

Crisis Communications from the Inside Out

Spin Sucks

We often focus only on the external side of crisis communications , however the internal component is just as, if not more, important…and often overlooked. Whether you like it or not, employees are a major component of any crisis communications. Therefore must also be part of an effective crisis communications plan. Crisis Communication in Real-Time.

Crisis Communications 101: Apologize First…and Mean it

Spin Sucks

But in crisis communications, it's imperative it happen swiftly. The post Crisis Communications 101: Apologize First…and Mean it appeared first on Spin Sucks. Related Stories Newsjacking Gone Wrong: Four Simple Rules to Heed Master Modern PR By Integrating the PESO Model Eight Halloween Costumes for the Communications Professional. Communication Crisis BP deleted emails Delta ed bastian hillary clinton kenneth cole paula deen presidential debate Tiger WoodsOne of the hardest thing for a human being to do is apologize.and really mean it.

Making The Case for Excluding Jargon From Crisis Communication

Melissa Agnes

Recently, Eric Chandler and I wrote a blog post called “Social Media Crisis” and Other Buzzwords that Need to Go. ” When I talk, train and write about crisis communications, I always say that your audiences want (and expect) to communicate with the people behind the brand, not with your logo. Crisis Communications Food for Thought Then we have jargon.

Your Guide for Data Breach Crisis Communication

Melissa Agnes

How to minimize the risk of a data breach crisis. Does your organization communicate confidential information and trade secrets via email? How to plan for and respond to a data breach crisis. It was recently brought to my attention that there isn’t currently a lot of information available out there on how to prepare a crisis communications plan for a data breach or hack.

A Look At Academic Research on Crisis Communication From #AEJMC14

Melissa Agnes

My takeaways: Academic research is lacking a key component. I’m a practitioner so I get the opportunity to test my own and others’ theories when it comes to crisis communication. There were a lot of research papers on crisis communication for organizations and government agencies alike. In terms of the crisis communication research.

Crisis Communications: How a Sexist Email Was Handled

Spin Sucks

A recent sexist email sent during Cannes provided a case study in crisis communications done well. The post Crisis Communications: How a Sexist Email Was Handled appeared first on Spin Sucks. Related Stories Online Communication and Relationships: The Missing Skills Integrated Marketing Communications is More than a Fad PR Has Officially Reached the Era of Data.

Teaching Crisis Communication: Embracing the Research to Practice Model

Melissa Agnes

Post by Karen Freberg. I had a chance to be on Melissa’s podcast a few weeks ago to talk about some of the trends and challenges professors who are teaching crisis communications are facing today. Teaching a crisis class is not only an exciting opportunity for any professor to have (especially this one), it can be daunting to some as well. Why do I say this? US Airways.

Crisis Communications - Uber Style

The Stalwart Blog

See what Stalwart Communications Founder David Oates says companies can learn from it Whether you're a fan or not, Uber employed the right plan for their recent sexual harassment scandal.

Digital Crisis Communications: When to Shut Up

Waxing UnLyrical

The moon must be in the seventh house, or something, because all of a sudden all I see and hear is about digital crisis communications. Among other storied clients, Andy worked with Tylenol during its 1982 crisis , now a classic case study for communicators of all ages and stages. Because sometimes, a situation only seems like a crisis, but isn’t actually one.

Crisis Communications Lessons from the FBI and Apple

Spin Sucks

Not every brand is Apple and not every brand will be asked by the FBI to work on anti-terrorism, but there are crisis communications lessons to be had. The post Crisis Communications Lessons from the FBI and Apple appeared first on Spin Sucks. Communication Crisis creative strategies gap Jean-Jacques Rousseau keys under doormats lands' end susan g.

The Role of The Social CEO in Your Crisis Communications

Melissa Agnes

As my mind continually wraps around risk and crisis communications (I can’t help it, it just works that way), this study leaves me with a question of concern: If trust in executives is at an all-time low, how can this work against your organization in a crisis? In a crisis, you need your stakeholders to  trust your spokesperson and, thus, your organization.

6 Tips to DIYing Your Own Crisis Communication


Not every company needs to hire a PR firm to manage its crisis communication. If you’ve got a solid marketing team, you can build your own DIY plan to ensure that if there ever is a PR crisis that threatens your business, you can keep it contained and prevent it from doing further damage. Tip 1: Understand What a Communication Crisis Is. What could be improved?

How Big Data Will Modernize Your Crisis Communications Plan


For every enterprise, brand or organization, a crisis always looms as a persistent — yet inevitable — threat on the horizon. In today’s digitally-fueled world, the tiny spark of a crisis can erupt into a massive fire overnight, leaving a corporate brand and reputation in a heap of smoldering ashes. Consider the recent crisis that Volkswagen faced. Sign up here.

Crisis Communication Strategy: Take a Cue from BBC

Melissa Agnes

I’ve written in the past about BBC’s Ebola crisis communication strategy to help educate West Africans and keep them healthy and Ebola-free. But it’s not just in communicating and educating about Ebola that BBC is excelling. Their entire communications strategy is one that can and should be used as an example. Tweet this!). See more:

A Crisis Communications Plan to Help You Prepare for a Sexist Tweet

Spin Sucks

As Pete Codella proved with his sexist tweet during the PRSA conference, one always needs a crisis communications plan to prepare for the inevitable. The post A Crisis Communications Plan to Help You Prepare for a Sexist Tweet appeared first on Spin Sucks.

Facebook Changes That May Impact Your Crisis Communication Reach

Melissa Agnes

Though Facebook isn’t a leading source of information dissemination in a crisis , it is an important channel to communicate on if your organization has a strong Facebook following that will turn to your fan page for updates and to express themselves and communicate with you and others. What do these changes mean for your Facebook crisis communication?

A Look at Malaysia Airlines’s Crisis Communications During the Crisis of Flight MH370

Melissa Agnes

By now, we’ve all heard of the terrible crisis Malaysia Airlines is facing with flight MH370 appearing to have vanished out of thin air with over 200 passengers and crew members aboard. So how is Malaysia Airlines handling this crisis? Look at Malaysia Airlines’s Crisis Communications. Learn more about dark websites as a crisis communications strategy.

3 Lessons From the A-Team in Crisis Communication Planning


They can be relied upon to carry out their duties, which leads to the first point about crisis communication planning: 1. Identify communication crisis responders. In fact, he’s likely to get the audience to laugh, too, which not only overcomes the crisis but also ensures a loyal and supportive customer base. 2. Best Practices Featured crisis communication

Analyzing the CDC’s Crisis Communication In U.S. Ebola Outbreak

Melissa Agnes

look at CDC’s crisis communication in the initial hours of the U.S. During the press conference, Dr. Thomas Frieden, director of the CDC, was a brilliant example of how to communicate effectively while positioning himself (the CDC) as the voice of calm and authority in this highly emotionally impacting crisis. Case Studies Leadership in a Crisis Africa.

The Forgotten Stakeholder In Crisis Communication

Spin Sucks

She is presenting next week’s Spin Sucks Pro webinar on crisis communications. From BP to Kenneth Cole to Mattel, there is no lack of disasters that we, as communications professionals, can analyze and learn from. These examples add to the growing body of guides on how to survive a corporate crisis played out in social media. Nobody wants to be the last to know.

Google May Penalize Your Crisis Communications If Your Website Is Not Mobile-Friendly

Melissa Agnes

I speak and often write about the use of mobile technology for crisis communication and crisis management. We know that, in most cases, your organization’s website should be the official home base for your crisis communications. White paper: Dark Websites as a Crisis Communications Strategy. Good optimization is important in a crisis.

A guide to crisis communications

PR Daily

When crisis hits a brand, the first 48 hours are crucial. Every crisis will have its own set of challenges and specific requirements for navigating it. It lays out exactly what must occur within your internal and external communications teams—and how to prioritize. For more on managing a crisis communications plan in the first 48 hours, check out the infographic below

Twitter, Photos and Your Crisis Communications

Melissa Agnes

But what does it mean for your crisis communications and overall risk? So, what does this mean for your organization in terms or risk and crisis communications opportunities? The crisis communications opportunity:  This can be beneficial for your crisis communications if you’re collaborating with third parties. Crisis Preparedness

5 Steps to Becoming a Crisis Communication Pro

Melissa Agnes

Can any organization be a crisis communication pro? Being crisis-ready, crisis-intelligent, isn’t a mysterious quality that only a few people or organizations possess. So what would it take for your organization, your team, to be considered a crisis communication pro? You wanna know what real crisis communication pros do? Make a list.

Twitter’s Growth Rate is Diminishing. What Does this Mean for your Crisis Communications?

Melissa Agnes

Twitter is the social media platform that dominates the dissemination of news, updates and discussions in a crisis. In fact, making your crisis communications “Twitter-friendly” is rule number 9 within our “ 10 New Rules of Crisis Communications “ But is the platform losing its steam and, if so, what will that mean for your crisis communications ?

Five Ways to Optimize Your Social Networks for Crisis Communication


you can expect only a small fraction of your potential audience will ever receive your communication, much less act upon it. In a crisis you may find yourself in a situation where rather than pushing information out to influencers, media and customers, instead they are attempting to pull information from you. Want more tips on how to deal with a crisis online? Concerns.

Crisis Communications from An Unlikely Source

Spin Sucks

Crisis communications, like many other areas in the typical PR practice, have changed dramatically with social media. There are many sources of crisis communications and it’s necessary to think of the variety of sources you, as a PR pro can draw upon to share the messages. Communication Crisis alabama crisis communications stacey hood tornadoes

Five Crisis Communications Tips from the Paypal Venmo Issue

Spin Sucks

While the reason isn't a PR issue, there certainly are crisis communications tips we can take away from it. The post Five Crisis Communications Tips from the Paypal Venmo Issue appeared first on Spin Sucks. Communication Crisis idek issues management paypal venmo zignal labsPaypal and Venmo are flagging honest payments.

TCIP #002 – Strategizing Social Media for Crisis Communications with Isaac Griberg

Melissa Agnes

Welcome to episode #002 of The Crisis Intelligence Podcast with Melissa Agnes and Isaac Griberg of the ICRC. The International Committee of the Red Cross (ICRC) is doing ground-breaking things when it comes to leveraging social media for crisis communications and emergency management. Enjoy! Running time: 38:17. Get connected! Have questions, comments or suggestions? Podcast

State of Crisis Communications and Social Media from a Professor’s Perspective

Waxing UnLyrical

Social media and crisis communications has become one of the fastest growing areas of both practice and research for today’s communication landscape. recent report from Continuity Insights in 2014 shows that “over half (58%) rated mobile technologies [are considered] as absolutely vital in carrying out crisis communications plans, up 5% since 2013” (page 4).

5 crisis communications lessons from Kellogg

PR Daily

The way an organization reacts in the first hours of a crisis will probably determine whether it succeeds or fails in regaining public trust. responded to the release of a video depicting a disgruntled employee should serve as a model for handling a PR crisis. When crisis strikes, here are five best practices to adopt—as exemplified by Kellogg: 1. Respond swiftly. Image via

The Most Common Systematic Failure In Crisis Communication – And Odds Are, You’re Vulnerable To It

Melissa Agnes

One important aspect of your organization’s successful crisis management, is being able to reach out to, and communicate with, all impacted and relevant stakeholders, in a timely and efficient fashion. Who’s responsible for these communications? Next steps for your crisis preparedness program. Crisis Preparedness

Managing Global Crisis Communication Like A Pro


Social media is an important global crisis communication vehicle for consulates with both their own citizens as well as the citizens of the countries in which they serve. They are often a vital source of information in a natural disaster or geopolitical crisis too. How To Manage Global Crisis Communication Like A Pro. SMBHOU Crisis Communication Featured

4 Creative PR Ideas for Crisis Communications

Sword and the Script

Constraint breeds creativity.  It may seem counterintuitive, but the ingenuity of deftly navigating the most difficult of binds goes to show PR is often as much about problem solving as it is communication. Corporate crisis communications provides a demonstration because there are very clear constraints: Unknown unknowns – the effort to understand what is happening.