Branding, Customer Service and Workshop

One Very Important Element that Most Customer Service Programs Lack Today

Melissa Agnes

JULY 9, 2014

Customer service programs and trainings are important. It’s important to educate and train your frontline to be able to engage and empower your clients, to build relationships and to humanize your brand. However, one area of the customer service training that often gets overlooked is issues management.

Customer Service

Customer Service Training Crisis Education

Strategies to Compel Consumers to Splurge on Your Products

5W PR

FEBRUARY 22, 2024

Brands strive to entice consumers to spend with them, and spend more. Ethical considerations, transparency, and genuine brand value are crucial for brand messaging. Ethical considerations, transparency, and genuine brand value are crucial for brand messaging. Justify higher prices by emphasizing these benefits.

Consumer

Consumer Strategy Ethics Customer Service

LinkedIn Social Selling Training & Digital Marketing Workshop Debuts

wiredPRworks

FEBRUARY 11, 2016

On March 10 and 11, I'll be teaching an immersive two-day digital marketing, LinkedIn training and social selling skills workshop. Digital Marketing, LinkedIn Training and Social Selling Workshop in Chicago. BRAVE BRANDING GUIDE. Do your customers see you as the company or person you think you are? CLASS DESCRIPTION.

Training

Training LinkedIn Marketing Pinterest

The Extra Mile PR Strategy: Wow Your Customers

Doctor Spin

APRIL 17, 2023

A family staying at the Ritz-Carlton on Amelia Island, Florida, experienced the hotel’s customer service when their son’s beloved stuffed giraffe, Joshie, was accidentally left behind. Stuffed giraffe shows what customer service is all about. Ritz-Carlton. 2012, May 17). link] Nordstrom. 3 Nordstrom, Inc.

Strategy

Strategy Customer Service Airlines Hotels

Introducing the Marketing Artificial Intelligence Conference (MAICON)

PR 20/20

SEPTEMBER 5, 2018

Experience AI: Engage in workshops, labs, interactive exhibits and a science fair. MAICON takes you beyond the splashy headlines and industry jargon to explore the business and practice of AI through workshops, keynotes and breakout sessions. AI should make us better people, professionals and brands. Who Should Attend?

Conference

Conference Marketing Analytics Case Study

Introducing the Marketing Artificial Intelligence Conference (MAICON)

PR 20/20

SEPTEMBER 5, 2018

Experience AI: Engage in workshops, labs, interactive exhibits and a science fair. MAICON takes you beyond the splashy headlines and industry jargon to explore the business and practice of AI through workshops, keynotes and breakout sessions. AI should make us better people, professionals and brands. Who Should Attend?

Conference

Conference Marketing Analytics Case Study

10 Must-See Presentations at #CMWorld 2016

Beyond PR

AUGUST 31, 2016

With more than 80 sessions and workshops from around the world, #CMWorld packs a year’s worth of content inspiration into four days. While content strategy has always been important, more brands are waking up to how important it is. How to Use Customer Service and Community to Create Killer Content.

Content Marketing

Content Marketing Conference Video Analytics

20 of the Coolest Marketing Conferences to Attend in 2020

PR 20/20

SEPTEMBER 17, 2019

Marketers will likely gravitate toward tracks including: Advertising and brand experience. You can expect tracks and role-based agendas on customer engagement, account-based marketing, brand and communications, sales enablement, among others. Topically, this event covers a lot of ground. Experiential storytelling. Tech industry.

Conference

Conference Marketing Case Study Content Marketing

State of Crisis Communications and Social Media from a Professor’s Perspective

Waxing UnLyrical

SEPTEMBER 16, 2015

Social media crises have evolved beyond just negative events going viral – whether it is a personal tweet accidentally sent out publicly , or a customer service response gone awry. We all have to be students of social media and actively seek out information to learn more about crisis communications more than ever.

Crisis Communications

Crisis Communications Social Media Crisis Communications

Deeper Dive Into Changing Customer Experience: 5 Questions with Brian Solis

David PR Group

FEBRUARY 18, 2016

I had a follow-up call with Brian recently as he transferred from car to plane on one of his many worldwide speaking engagements and workshops discussing CX. Here are five questions and answers with Brian which will assist any business owner or executive who wants to improve the customer experience in their business. .

Employee

Employee Measurement Meeting Customer Service

Bringing Open Community To Public Relations

Waxing UnLyrical

NOVEMBER 22, 2010

When I was at Blogworld this year, listening to Todd Defren and Dave Fleet talk about how social media for PR has to be about building engagement year-round with people, around your brand or organization. better, more responsive customer service, or fundraising, or reaching younger stakeholders, etc.). These fine folk did: Jan.

Community

Community Publicity Web Social Media

10 Video Optimization Cures for Your Brand’s Ailing YouTube Channel

MaccaPR

OCTOBER 2, 2014

Whenever our PR agency pulls on its rubber gloves and puts a brand’s YouTube Channel under our microscope, I’m reminded of the words sung by the Immortal Bard (John Mayer, not William Shakespeare): “I don’t need no doctor, ‘cause I know what’s ailing me.” Source: Mushroom Networks ).

YouTube

YouTube Video Web SEO

6 Steps to Prepare for Your First Marketing Growth Hackathon

PR 20/20

MAY 24, 2018

Hackathons are designed to be executed as workshops in as little as one hour, and ideally no longer than a full day. Customer service team. What keeps them loyal to a brand? What if we could transform marketing performance in 30, 60, 90 days? What if we could spend less time planning , and more time doing ?

Marketing

Marketing Comparison Internal International

WOM: What's Really Behind The Buzz

Waxing UnLyrical

NOVEMBER 24, 2010

Me: “Yes.&# “Via the very act of making that statement, you have probably ignored at least five to 10 forms of promotional alcohol brand advertising, between the time you entered the pub and the time you got to the bar. How and where can your consumer touch your brand? That’s what we do.&# Then they plan. And talk they do.

Travel

Travel Case Study Creativity Advertising

Public Relations Today

One Very Important Element that Most Customer Service Programs Lack Today

Strategies to Compel Consumers to Splurge on Your Products

LinkedIn Social Selling Training & Digital Marketing Workshop Debuts

The Extra Mile PR Strategy: Wow Your Customers

Introducing the Marketing Artificial Intelligence Conference (MAICON)

Introducing the Marketing Artificial Intelligence Conference (MAICON)

10 Must-See Presentations at #CMWorld 2016

20 of the Coolest Marketing Conferences to Attend in 2020

State of Crisis Communications and Social Media from a Professor’s Perspective

Deeper Dive Into Changing Customer Experience: 5 Questions with Brian Solis

Bringing Open Community To Public Relations

10 Video Optimization Cures for Your Brand’s Ailing YouTube Channel

6 Steps to Prepare for Your First Marketing Growth Hackathon

WOM: What's Really Behind The Buzz

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