ICON 2021 Recap: Communications Executives on Building and Protecting Trust
PRSay
OCTOBER 13, 2021
Shaw, corporate vice president, communications at Microsoft. When a large brand has a trust problem, “You’re not going to be able to dig yourself out of the crisis immediately,” Sherinian said. Any gap in that [consistency] causes you to degrade trust,” he said. Trust isn’t built overnight, nor is it generally lost overnight.
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