Doctor Spin

APRIL 17, 2023

A family staying at the Ritz-Carlton on Amelia Island, Florida, experienced the hotel’s customer service when their son’s beloved stuffed giraffe, Joshie, was accidentally left behind. Stuffed giraffe shows what customer service is all about. Ritz-Carlton. 2012, May 17). link] Nordstrom. 3 Nordstrom, Inc.

Strategy 52

Strategy Customer Service Airlines Hotels 52

Stephen Waddington

DECEMBER 2, 2019

It’s indicative of the fact that outside of customer service social media engagement has largely become a paid activity. This is followed by LinkedIn (76%), YouTube (69%), and Instagram (63%). These issues remain consistent with last year’s findings.

Digital PR 78

Digital PR Report Communications Crisis Management 78

Cision

MAY 3, 2016

Each day 49 years worth of YouTube video, 80 million Instagram photos, 700 new URLs from The Washington Post alone and 500 million tweets get posted. Keep an eye on your branded mention volume because it often correlates with customer service questions. People have gone content crazy, and it’s impacting your brand.

Brand 120

Brand Branding Software Nonprofit 120

Polaris

MAY 5, 2015

In the predictable category: moms are active on social media; 90% of those surveyed share content on social networks; and, most of the time, moms hang out online on Facebook (although half also visit YouTube, blogs, Pinterest, and Twitter at least weekly). Brand: HelloFlo, a tampon subscription service. Social Media Platform: YouTube.

Brand 100

Brand Branding Pinterest YouTube 100

The Stalwart Blog

DECEMBER 5, 2014

A new to me oldie, but goodie, comes from UK-based Bodyform where concerned citizen, Richard Neill, had to get a beat off his chest on the feminine hygiene brand''s Facebook page: Within eight days of Richard''s Facebook post, Bodyform responded with this YouTube video: It''s easy to see why this Bodyform video has more than five million views.

YouTube 84

YouTube Customer Service Facebook Video 84

Critical Mention

APRIL 17, 2019

Today, nearly 90 percent of companies are using social media marketing and Dreamgrow reports over 60 percent of customers expect companies to offer customer service through their social channels. Brands should also remember that YouTube and WhatsApp are projected to launch their own stories in the near future.

Social Media 61

Social Media Trends Media Instagram 61

ImPRessions - Crenshaw Communications

APRIL 24, 2018

Most people think of third-party influencers as YouTube stars with millions of subscribers, or Instagram gurus pushing beauty products. Influencer PR for B2B is about nurturing genuine relationships with personalities who can influence the customer journey, from lead generation to purchase and beyond.

B2B 136

B2B Brand Branding Trade Shows 136

Cision

DECEMBER 14, 2016

Facebook Messenger bots (chatbots) are a controversial feature that was added to the standalone Messenger service earlier this year. Recently, Facebook started allowing its Messenger chatbots to take payments – making the interaction between chatbot not only a customer service feature but an e-commerce feature.

Facebook 120

Facebook How To Customer Service Wikipedia 120

Sword and the Script

NOVEMBER 3, 2020

It also builds on an earlier announcement last year when the company added YouTube and some podcasts to its monitored sources. business is now supporting Instagram Messaging, which will provide a “unified inbox” for customer service teams with “high-volume” messaging. Separately, Cision said it’s Falcon.io

Instagram 138

Instagram Technology Resources Employee 138

Cision

OCTOBER 30, 2015

Social conversations can help develop sales leads, improve customer service and highlight employees’ acts of kindness, but only if brands know how to listen closely to what their audiences are saying. This second group includes networks like Twitter, YouTube, Instagram and Pinterest. Get the LiSTEN e-book today!

Pinterest 120

Pinterest Privacy LinkedIn Instagram 120

wiredPRworks

MAY 18, 2022

Delivering Customer Service in a Self-Service World” shows how customer service is the new marketing. Failure, Resiliency and the Confidence to Achieve Your Next Great Success” , shows what it takes to come back and develop true business confidence. It has been translated into Korean and German. Growing Social Now.

Small Business 52

Small Business Social Media Radio Media 52

Critical Mention

NOVEMBER 5, 2019

Social Media Improves Customer Service. Oftentimes, consumers rely on social media reviews and online customer service to finalize purchasing decisions. Share Tweet Share. PR pros and marketers should take advantage of their organization’s social media interactions.

Social Media 105

Social Media Media Customer Service Radio 105

Beyond PR

JULY 20, 2017

Now, we’re taking that to the next level with new multi-channel PR campaign management features including Google Analytics and Adobe Omniture integration; new Cision Influencer Graph features “You Might Also Like” and “Trending Influencers;” and expanded social monitoring, including Facebook, YouTube and Instagram.

Communications 64

Communications YouTube Instagram Analytics 64

Critical Mention

JULY 15, 2020

In continuing its commitment to 24/7/365 customer service, Critical Mention has also created a quick and simple way for users to submit requests for data updates to a support team that will update records within 24 hours in most cases. .

Media 108

Media Radio Television Engineering 108

Communications Conversations

FEBRUARY 6, 2019

What’s more, most of that video seems to be going to two channels: Facebook and YouTube. The way I see it, “brand engagement” now equals customer service as many brands staff channels like Facebook and Twitter with customer service teams. However, only 1 in 4 said they published video weekly.

Report 76

Report Analysis Video Instagram 76

Prohibition

AUGUST 26, 2019

The film was viewed extensively and to date has been watched by more than 170,000 people on YouTube alone and it stood out as being the brand providing a magic moment for all. International Women’s Day – Katy Shaw.

Case Study 48

Case Study Video Study Film 48

Flatiron Communications

JULY 14, 2014

Who can forget the Comcast repairman who fell asleep at a customer’s home while waiting on the phone for his supervisor? The homeowner grabbed his video camera and the resulting YouTube clip went viral big time. Veronica Belmont. Earlier this evening, Veronica Belmont sent this tweet to her 1.7

Customer Service 35

Customer Service Viral YouTube Twitter 35

Bad Pitch Blog

JUNE 8, 2011

UPDATE: The YouTube video has been pulled down. But I wondered if Delta could have avoided this problem by aligning marketing more with customer service. Pete Blackshaw (now with Nestle) has been talking about the need for customer service to be aligned with social media efforts by companies for years.

Airlines 64

Airlines Customer Service Travel Policies 64

Stephen Waddington

DECEMBER 30, 2019

It’s indicative of the fact that outside of customer service, social media engagement has largely become a paid activity. This is followed by LinkedIn (76%), YouTube (69%), and Instagram (63%). The common perception of influencers is individuals on Instagram or YouTube selling stuff. But these laws are misunderstood.

Government 103

Government Education Print Ethics 103

Beyond PR

APRIL 19, 2018

People listen to me about marketing and communications and customer service and word of mouth. Influence is circumstantial, so, in almost every case, companies would be better off digging a little deeper and finding the influencers that might have a smaller audience overall, but are more authoritative in the relevant category.

Video 63

Video Marketing Creativity Consumer 63

Rock the Status Quo

APRIL 23, 2015

You’ll also need access to and relationships with customer service to handle customer- and product-related issues within the community and, ideally, a bit of time invested in crisis prevention planning. Related Posts You Might Like: Can Product Review YouTuber’s Become Brand Ambassadors? Just in case.

Brand 100

Brand Branding Community Wikipedia 100

Beyond PR

JANUARY 16, 2018

The platform now measures and analyzes content from Facebook, Instagram, Twitter and YouTube. Jason Edelboim is President of Cision Americas, where he oversees sales, customer service and operations for the U.S., Leverage Social Data to Craft More Effective Campaigns And Better Engage Your Target Audience.

Data 70

Data Retail How To Sports 70

PR 20/20

SEPTEMBER 17, 2019

The lineup for 2020 includes speakers from Facebook, Youtube, Instagram, LinkedIn, and a number of well-known social gurus. Get a preview of what to expect and check out Roetzer’s Traffic & Conversion Summit talk from 2018, “Marketing in the Machine Age: The Path to a More (Artificially) Intelligent Future,” on Youtube.

Conference 97

Conference Marketing Case Study Content Marketing 97

Burrelles Fresh Ideas

FEBRUARY 13, 2024

SOURCE] The explosive popularity of apps like TikTok, Instagram Reels, and YouTube Shorts is a testament to the growing appetite for bite-sized, visually captivating content. More Organic Social Media Approaches for Ecommerce Leverage Product Reviews — Highlight customer reviews on your social media profiles.

Social Media 86

Social Media Media Mobile SEO 86

MaccaPR

OCTOBER 2, 2014

Whenever our PR agency pulls on its rubber gloves and puts a brand’s YouTube Channel under our microscope, I’m reminded of the words sung by the Immortal Bard (John Mayer, not William Shakespeare): “I don’t need no doctor, ‘cause I know what’s ailing me.” Source: Mushroom Networks ).

YouTube 54

YouTube Video Web SEO 54

wiredPRworks

FEBRUARY 11, 2016

Why customer experience is more important than customer services. Design a customer-focused marketing plan that integrates directly to your customer's community. Visualizing social media strategies through Pinterest, Instagram, and YouTube, SnapChat and Meerkat. Managing your online reputation.

Training 45

Training LinkedIn Marketing Pinterest 45

PR 20/20

JANUARY 15, 2019

Ask sales for the top questions they receive, and turn customer concerns into a blog post. Or, create how-to videos to share with the customer service or success team to improve customer satisfaction. Marketers can accelerate their video ad content by running video ads on YouTube and Instagram…”.

Trends 57

Trends Marketing Software Video 57

Sword and the Script

JANUARY 7, 2020

You can monitor Twitter, Facebook, YouTube and Instagram. I perused several of these and noted some accolades for customer service and also some squabbles over sales agreements. You must set up a separate “subscription” to social media platforms you want to monitor for with keywords – and then monitor those subscriptions.

Tools 83

Tools Comparison Media System 83

ImPRessions - Crenshaw Communications

MARCH 16, 2021

Facebook Live videos can be republished on YouTube or LinkedIn, and edited for shorter clips to post on Twitter. If a portion of your customer bases uses Messenger and you have the budget, a Messenger test could be well worth it. Customer service and customer sentiment .

B2B 344

B2B Facebook LinkedIn Small Business 344

Newsfile

JANUARY 30, 2024

Platforms like Facebook and YouTube will continue to be effective since they have the top two numbers of social media users worldwide. Meta’s Reels are viewed 200 billion times a day and YouTube Shorts are the trend to watch in 2024. Offer exceptional and empathetic customer service.

Trends 105

Trends YouTube Video Social Media 105

ImPRessions - Crenshaw Communications

NOVEMBER 13, 2018

The 97-year-old co-op Land O’Lakes makes extensive use of video on its website and YouTube page, showing its values of innovation, cooperation, and service in a series spotlighting various business partners. Perhaps the most powerful aspect of video communications is the ability to draw emotional responses.

Video 149

Video Case Study Agriculture B2B 149

Buzzstream

JANUARY 5, 2024

Find an Email Address on YouTube Most active YouTube accounts will have an email address on their channel page in their About section, though the information could be much easier to find. Ask a Company’s Site Chat Many brands incorporate customer service chats directly into their website.

How To 83

How To LinkedIn Tools Google 83

Contently - Strategy

FEBRUARY 1, 2019

In the 2018 film Eighth Grade , Elsie Fisher plays Kayla, a 15-year-old who spends every day after school scrolling through Instagram and YouTube in her dark bedroom. She’s obsessed with Instagram and YouTube, and she does her makeup and hair for the sole purpose of posting selfies and vlogs online.

YouTube 112

YouTube Instagram Ethics Film 112

Cision

APRIL 19, 2016

Back-to-back sessions on social media, content marketing, customer service, employee advocacy and social tools hosted over 3,000 social media marketers from across the globe. Customer Service. jaybaer explains why keeping customers is cool. It may require some serious agility, but he says it works.

Social Media 0

Social Media Marketing Media Customer Service 0

Contently - Strategy

NOVEMBER 14, 2018

His company, Dollar Shave Club, rose from obscurity in 2012 after he created a YouTube video called “Our Blades Are F ing Great.” Every purchase, TV commercial, customer service call, and tweet contributes to the relationship, whether good or bad. The brand invested heavily after the success of the YouTube video.

Leadership 111

Leadership Brand Branding How To 111

Stephen Waddington

FEBRUARY 24, 2019

The exception are public service information and customer service. ?? There’s limited mention in the report of the role of the following in the propagation of fake news: owned media, PR, news media; figures in public life; Twitter, Google or YouTube. ?? It’s a brutal read. Low percentage engagement rates are the norm.

Skype 61

Skype Facebook Sports Interviews 61

The Resolution Blog

APRIL 26, 2019

For example, we’ve just sold Direct Line a YouTube grime artist partnership, which is the weirdest thing ever. Obviously PR is social, but there’s also a whole customer relations side to it that’s sometimes not related to PR. I basically think that Twitter is either a comedy platform or a customer service platform.

Agency 120

Agency Pitching Energy Creativity 120