Trending Sources

How Social Media Has Changed the Hotel Business

Spin Sucks

Guest post by Ann Manion , president of Hotel Advantage. As a specialist in hotel reputation management, I’ve watched hoteliers confront companies such as Trip Advisor and request the removal of unfavorable reviews from their profiles. Too many hotels have no track record for responding to online guest reviews. Has social media changed the way Hotel 71 Chicago operates?

Hotel Fines Newlyweds $500 For Negative Reviews – What Were They Thinking?

Melissa Agnes

Union Street Guest House, a hotel in Hudson, New York, is being slammed for a policy they put in place in order to prohibit wedding parties from posting negative online reviews about them. The policy, located on their website, stated that newlywed couples would be fined “$500 for any negative review posted on the internet after their special day” ( read more here ). Case Studie

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Friday Wrap #138: FCC warns hotels, Snapchat delivers news, the Uber model proliferates, and more

Holtz Communication + Technology

FCC warns hotels never to try blocking guest WiFi —After Marriott withdrew its petition for permission to block guest WiFi, the U.S. Federal Communications Commission issued a stern warning to Marriott and other hotels that blocking WiFi is contrary to the basic principle that nobody can interfere with authorized radio communications, including WiFi. Read more. Read more.

The Purpose Hotel, Dyson’s New Robot Vacuum And Target’s Big Bet On Kids | Issue #24

The Influential Marketing Blog

Every week I visit Kickstarter to back quirky or interesting projects, and this past week one of my choices was The Purpose Hotel. It is a project imagined by a professional celebrity photographer who is trying to build a concept for a hotel that creates an impact in people’s lives around the world, from its initial location in Nashville. Want these insights before anyone else?

Yorkshire’s most romantic hotel–OX Pasture Hall

Norton's Notes

Last weekend I was kindly invited to Ox Pasture Hall to sample the hotel and see what I thought about it and the surrounding area. The building itself feels like a modern country hotel and it was clear the staff have been looking after it as the gardens were amazing, with pagodas, pathways and secret snugs all over the place.

Trump Hotels rebrands, shifts focus to millennials

PR Daily

Reports say Trump Hotels is among the first to suffer. This week, execs announced that its newest hotels will no longer feature Trump’s name—long a hallmark of the company’s properties. The new hotel line—a luxury brand marketed to millennials—will be called Scion. JUST ANNOUNCED: The 2017 Social Media Conference for PR, Marketing and Corporate Communicators at Disney World.

Will a Trump Hotels rebranding woo a new audience?

PR Daily

For Trump Hotels, it’s everything. What’s the point of staying at a luxury hotel if you can’t Instagram your room’s million-dollar view? The travel site Hipmunk recently announced that Trump Hotel bookings had declined nearly 60 percent in the first half of 2016. From a marketing standpoint, Trump Hotels should consider dropping its name altogether. What’s in a name?

Strengthen Your Marketing Channels in 2015

David PR Group

The event was sponsored by Intercontinental Hotels and Bacardi , and the publicized goal was to choose a signature specialty cocktail that will be showcased in the hotels next year. The hotel chain’s goal was fairly clear to me from the outset. It wants people to know that when you visit one of its hotels, you will have an experienced bartender mixing your drinks.

On Writing and Advice from Ernest Hemingway

Spin Sucks

Communication Content Adventures of Huckleberry Finn Anna Karenina arnold samuelson brain pickings Buddenbrooks Dubliners Far Away and Long Ago Hail and Farewell Madame Bovary Of Human Bondage The American The Blue Hotel The Brothers Karamazov The Enormous Room the goldfinch The Open Boat The Oxford Book of English Verse The Red and the Black War and Peace Wuthering Heights

Oscar Nominated Films and Their PR Takeaways


Uncategorized Birdman Boyhood business Differentiation Film Grand Budapest Hotel Movies Oscars PR public relations storytelling Takeaways Wes Anderson The Oscars are finally (almost) here! Every year I look forward to the glitz and glamour of Hollywood’s star-studded event. This year, I had the privilege of […].

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Hotel Review – Applegarth Villas Bowness Windamere

Norton's Notes

We did the usual extensive search online and TripAdvisor and came across an adults only hotel called Applegarth Hotel which is located about a mile from the boat port of Bowness. My wife and I don’t stay in many adult only hotels, as we have two little ones, that although very cute are louder than Bart and Lisa from the Simpsons. . Food General Hotels Reviews

Tripadvisor and how to get fined for negative reviews

Norton's Notes

Tony and Jan Jenkinson, had been on their way to Oxford to visit family, when they stopped off at a Blackpool hotel to split up their journey. The couple then felt they received a poor quality of service at the hotel and in turn wrote a negative review on Tripadvisor. The hotel then decided to take £100 off their card as a fine for this review. The Broadway Hotel had imposed the fine on the couple after they described the hotel as a “rotten stinking hovel.” Many hotels have already been banned from it for trying to pay people to write glowing reviews.

Hilton, Choice Hotels garner positive PR for extended parental leave

PR Daily

The move garnered some positive feedback for the hotel chain on Twitter: @Probstisms , maybe we should switch from @Marriott to @HiltonHotels ! Choice Hotels announced that it would extend its parental leave and family care benefits in the United States. Hotel employee parental leave has become a topic in this year’s presidential election, as well. h6DwRJltWw. Really.

An open letter to Marriott: I’m staying elsewhere as long as you want to block my WiFi hotspot

Holtz Communication + Technology

Dear Marriott: Your focus on the business traveler experience has made your hotels my first choice when I have to hit the road for work. In the petition, you claim these hotspots can be used to hack the hotel’s network and compromise guest privacy. I have paid nearly $20 for hotel WiFi whose performance reminded me of the old dial-up days. Let’s be honest.

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Three Ways to Improve Customer Experience Today

Spin Sucks

What is it about a hotel pool that makes it so exciting? I remember being ridiculously pumped as a kid about staying at a hotel and playing in the pool. When I find out I’m staying at a hotel that doesn’t have a pool, I automatically feel bummed and ripped off. Pools much better than many a hotel pool—and I never got that same little thrill. By Laura Petrolino.

What Consumers Think About Travel Technology


Many are using digital travel technology, a trend that is changing the way consumers interact with airlines, hotel chains and other companies. It’s catching on, and one of the driving forces may be the “MagicBand,” a wrist-worn device that visitors to Disney’s theme parks and resorts that hotel guests get for free and park visitors can purchase for a small fee.

The Moscow Marriott

Flatiron Communications

” Of course, the guy lounging by the Marriott Hotel pool, tablet in hand connected to the Internet via his cellular network, has no intention of fomenting an uprising against hotel management. Marriott Hotels Russia Vladimir Putin As the year 2014 takes its last breath, two stories caught my eye. Photograph: Maxim Marmur/AP. Bill Marriott, Jr. via Forbes).

Big Data and the Human Experience


Last week, I had the pleasure of spending 14 hours talking, thinking, and theorizing about the future of Big Data at Dell’s 1-5-10 Big Data event at San Francisco’s Clift Hotel. The conversations included thoughts and insights from some of … Continued. All About Tech big data data analysis Dell human experience self-actualization

How A Holistic Approach to Social Media Can Improve Brand Performance


For many, the name MGM Resorts International conjures up images of the big green hotel on the Las Vegas strip, aka the MGM Grand. But MGM Resorts International is actually the brand behind more than a dozen hotels in Las Vegas, including the iconic Bellagio, Circus Circus and Luxor, as well as properties around the U.S. Hotel chains have operated similar programs for years.

Moving Target: How Technology Changed the Travel Experience


While most hotels and airlines have yet to adopt wearable technology, one major brand has: Disney. Nothing is more frustrating than arriving at a hotel after a long trek only to find that your room isn’t ready. Starwood Hotels and Resorts achieved the most online discussion on this topic. Now, hotel chains are offering iPads and tablets as part of the in-room experience.

How Do I Split My Marketing Budget?

Spin Sucks

Ann is president at Hotel Advantage and she is a huge advocate of social media. I “met&# her only a couple of weeks ago, but have been really pleased not only with her level of engagement (see this newsletter on Hotel 71 ), but also at her ability to take on some risk and try new things. The answer is in the video which you can view below or by clicking here.

Talent Unleashed Awards finalists highlight thriving UK tech startup sector

PR in High Definition

Next week we’ll be heading down to the Haymarket Hotel for the awards night, where we’ll find out […]. Last week we announced that we’ve been involved in helping to run the UK Talent Unleashed Awards and yesterday we announced our shortlist. They are 15 inspiring entrepreneurs and technologists who are making their mark and demonstrate massive potential.

Where will you be sleeping on 3rd October 2014?

Paul Stallard's PR Blog

Your bed, maybe a relaxing hotel while on vacation? Wherever it is I am sure it will be warm and safe. I will be spending the night along with eight other colleagues sleeping on the streets of Reading to raise awareness and funds for abused and homeless children across UK & Ireland. With the current […

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How The UAE and Saudi Arabia Are Doing Great Things on Social Media

Melissa Agnes

I had to dip my toes in the Persian Gulf – and take a picture with the only 7 star hotel in the world, The Burj Al Arab. I loved the title of the Hotel Al Qasr’s concierge reception. This was one of the views from my hotel room.). As all of my travels around the world, the experience was enlightening and inspiring. on the second day. My pleasant surprise.

5 Lessons From Shockingly Honest Marketing Campaigns

The Influential Marketing Blog

Focus On The Story (Hans Brinker Budget Hotel). While you might not be familiar with this hostel located in the middle of Amsterdam, for more than a decade they have been using one of the most interesting and unexpected marketing strategies you will ever see from a hotel chain. Robert Townsend is one of the most underappreciated leaders in history. Listen To Your Experts (Avis).

Five Reasons People Aren’t Reading Your Blog

Spin Sucks

If an article pops up in your news feed, and one includes a gorgeous rendering of a luxury hotel, and other just has a headline that says “new hotel,” which one would you rather read? By Rebecca Devine. By now, most companies understand they need to harness the power of social media and content marketing. Zilch. So what happened? Five Reasons People Aren’t Reading Your Blog.

Social Media Fatigue

Spin Sucks

I’m coming to you from a hotel room. But last time I recorded from a hotel room my friend Damian Dayton very kindly suggested I place myself in front of a window. Does it feel like it was JUST Facebook question of the week time?! Today is Thursday. Right?? Well, if I’m wrong and it’s not Thursday, surprise! I took his advice. You’ll be sooooo jealous of me.

Just Because You Get Away With Something For A While, Doesn’t Mean You Will Forever

Melissa Agnes

Last week I wrote about the Hotel that had a policy where they would fine newlyweds $500 for negative online reviews , whether written by the newlyweds or by any of their wedding guests. (If The hotel’s (ludicrous) policy was posted to their website last year, yet it only went viral against them last week. Today, I want to point something important out. Reflection time!

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What You’re Really Paying For When Hiring A Photographer


And if it’s far enough away, you will need to start thinking about hotel and per diem expenses during their trip. “What? 1500.00 to hire a photographer? It’s just a picture. Anyone with a phone can do this. Tell you what, I’m willing to shell out 200 bucks. Better yet, I’ll get my cousin Andrea to take it. She took a photography course a few years back…”. Insurance: Camera insurance.

Content discovery: The new Holy Grail of PR and marketing

Holtz Communication + Technology

Four Seasons Hotels, for example, launched a Pinterest campaign in 2013 called “ Pin. Big name digital properties have been making a lot of moves lately to make it easier for their users to discover great content. On the brand side, we spend a lot of time thinking about being discovered, but we’re largely ignoring the opportunity to be a source of content discovery ourselves.

Customer Loyalty in a Changing World

Spin Sucks

Do you know that all the shampoo, shower gel, soap, and body lotions I use are almost all exclusively samples from different hotels? What’s the allure of random hotel bath items? Or relatively, if you ignore the price of the hotel, plane to get there, and other travel expenses…but you know, it all balances out because of my free one ounce of shampoo. Maybe not!

Nervous? Use the RAIN Meditation Tool to Calm Yourself Down

Spin Sucks

A few years ago, I was standing in the lobby of a hotel, talking to Jay Baer. By Gini Dietrich. He was about to go on stage, in front of 200 or so PR firm leaders, to give one of his first speeches on The NOW Revolution , the book he co-authored with Amber Naslund. I asked him if he was nervous. He said no. Well, that was nearly five years ago and I’m still waiting. The post Nervous?

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PR Tactics in 2015: What’s Changed & What We Can Improve


As a newbie publicist, I wasn’t sure when to push back on client demands to jam-pack the itinerary, so my first trip had lots of early morning wake-up calls, hotel site visits, lengthy dinners with hotel managers that ran late and absolutely no free time. No boring hotel site visits! on the way we all work together. Traditional vs. New Media: The Fight is Over. Yikes.

3 Tips to Build Your Reputation on TripAdvisor

David PR Group

Owners of some hotels and restaurants love it because it has cost-effectively leveled the playing field between small and large destinations and attractions. An executive told me that he has met owners of hotels and restaurants who have literally wept tears of joy when he met them in person at conferences. million accommodations, restaurants, and attractions. –John.

Friday Wrap #140: News on Snapchat, Facebook immortality, Google’s healthcare move, life for print

Holtz Communication + Technology

Flickr photo of a wrapping machine at work courtesy of of Rachel Tayse I’m drafting today’s Wrap from a hotel room in Santa Fe, where I presented the second of a two-day workshop on polishing web writing with the great writing coach/consultant/trainer, Ann Wylie. Read more. Users have been requesting the feature for years. Not that you’ll care.) Read more. Read more.

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Companies must prepare for the possibility of a Trump Crisis

Holtz Communication + Technology

Vanity Fair —After the 33-year-old magazine published a blistering review of a restaurant in one of Trump’s hotels, the president-elect tweeted that the publication was “dead.” Companies face all kinds of crises but it has been a while since brands have had to add a new category to the list. Some argue that speed matters. We look forward to working with the U.S.

The Future of Healthcare: Now


The forum, which was held at the beautiful Hilton Hotel in downtown Portland, featured national and regional healthcare experts discussing the delivery of healthcare in the future- an ever-changing topic. […]. Members of the LTPR team and a few of our healthcare clients and friends recently attended the Portland Business Journal’s Healthcare of the Future forum.

Friday Wrap #149: Foursquare for sale, GE on TV, a hologram protest, brand emojis, fake reviews

Holtz Communication + Technology

Selfies are useful in hotel marketing —You may be sick to death of them, but selfies can prove beneficial for hotel marketing efforts. “Selfies aren’t going away any time soon so it makes sense to capitalise on them in order to have your guests do your hotel digital marketing for you, especially for hotels based in Asia,” according to eHotlier.

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Who will be first with Virtual Reality B-roll?

Holtz Communication + Technology

Marriott is using Oculus Rift technology to let visitors to its hotels find themselves on a Hawaiian beach or in downtown London. Which company or agency will be the first to include Virtual Reality files as part of a PR pitch? Journalists today are jonesing for videos and images. Editors increasingly instruct reporters not even to submit articles if they don’t have video or artwork.

Don’t Give Up!


She currently works for Ameristar Casino Hotel Kansas City, handling internal communications. For me, gaining the Accreditation in Public Relations was a long process that was all about timing and never giving up. I’m thankful for the process because I truly learned so much along the way. I so badly wanted to achieve my APR before life got even crazier. Needless to say, I went for it.