Critical Mention
JULY 15, 2020
The product launch is one of the company’s most significant since its founding in 2002 and will allow customers to leverage a powerful Earned Media Suite when combined with Critical Mention’s TV, Radio, Social Media and Online News Monitoring. Customer support is available 24/7/365. . Developing an Earned Media Suite.
The Proactive Report
FEBRUARY 24, 2017
Used correctly, Twitter can have a huge impact on customer service, perception and reputation. It’s an incredible resource for brands seeking to understand what motivates and engages their audience. Q: If it does go away how will that affect brands that use it for customer service? Source: Forbes.com).
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wiredPRworks
MAY 18, 2022
Thanks to Barry for having me on his “Small Business Radio Show” to talk about redefining PR and for agreeing to be a guest on mine. Delivering Customer Service in a Self-Service World” shows how customer service is the new marketing. Great advice! I still need to take it. ?? Get your free copy.
Cision
MAY 6, 2015
Marketing is responsible for X, Customer Service for Y, PR for Z. One way to measure this would be for the customer service reps to ask customers how they heard about the company. From a digital standpoint, Google Analytics is a great measurement tool to understand customer behavior on a web property.
Stuart Bruce
SEPTEMBER 30, 2014
That includes face-to-face, print, radio, TV and today online including Twitter. The CEO’s office, public relations and corporate communications, human resources, marketing, legal and regulatory etc all need to be aware of and ‘owning’ their part of social media.
Waxing UnLyrical
SEPTEMBER 7, 2010
Be Social September 7th, 2010 Tweet Today BNET published my second post, focusing on how companies can use social media to turn customers into evangelizers. Who’s in customer service? I’m not a customer service “professional.&# Regardless, thanks for visiting! Read All About It!
Critical Mention
APRIL 26, 2017
We left an AM radio station in Syracuse that had been the “Voice of the Orange” for over 50 years. Every ounce of time, energy and human resources was needed, but the end result was creating memories for a lifetime for tens of thousands of fans. It’s all about customer service. There was a public outcry.
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