Customer Service Employee Storytelling Technology 
ImPRessions - Crenshaw Communications
OCTOBER 4, 2022
” “We offer great customer service/value/reliability.” They’re also important; in fact, a company shouldn’t be in business if it can’t point to high quality and talented employees. As storytellers, we’re taught to show, not tell. We’re better than competitors.”
Stephen Waddington
JANUARY 15, 2020
There were some clear misses in my original essay: social media activism, internal communications, storytelling and professionalism in PR. Most brands have learnt that the customer service or reputational impact of the occasion rogue tweet isn’t worth the cost of 24/7 social media management. It’s a powerful form of advocacy.
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Waxing UnLyrical
MARCH 21, 2019
When Shonali reached out to me to ask if I’d write a guest post on technology in communication, I immediately jumped at the chance. Storyteller. I wouldn’t be writing for this website if I didn’t believe in the power of technology. Technology in communication is crucial. Guest Post by Matt LaCasse. Fair point. Soothsayer.
Flack's Revenge
DECEMBER 7, 2020
I like “secret sauce” Most who work in IT understand that this refers to the magical ingredient that sets a technology or solution apart. ” How do you message it, build it into your storytelling and news campaigns, yes, how to spin the sauce or slather it on for best results? Secret Sauce in IT. Sans Sauce.
ImPRessions - Crenshaw Communications
DECEMBER 11, 2018
Don’t bother with the “customers have been very pleased with the product” or “our reputation has been enhanced…” Anecdotal evidence won’t earn the award; you’ll need as many hard campaign ROI numbers as possible for the entry. But like most any PR content , a quality awards entry should feature good storytelling.
PR 20/20
NOVEMBER 30, 2022
Modern marketing is constantly shifting, and the folks that are part of your marketing team need to be masters in all things technology, best practices, and trends. Graphic designer / visual storyteller. Graphic designer / visual storyteller. Or your team risks high employee turnover. Technology. Data analyst.
Cision
OCTOBER 16, 2017
Chris Lynch: I think they are, and I think that’s being driven in part by just how granular we can look at communications now due to the technology that we have in place to measure it. It seems like maybe the C-suite is much more aware of the value that communications and reputation can add to an enterprise. Chris Lynch: Yeah, right.
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