Arctic winds offer a Texas-sized lesson in crisis communications

PR Daily

An agency leader reflects on the takeaways from the crisis that left thousands of Texans without power as cold temperatures shut down power plants and compromised water treatment facilities. This recent crisis was no different. You want to be empathetic in a time of a crisis.

3 key takeaways from COVID-19 crisis communications

PR Daily

Be transparent, focus on the facts and be kind to the reporters trying to cover a once-in-a-generation crisis. The most unique aspect of crisis communication during COVID-19 is that it’s a shared experience. I’ve dealt with crises throughout my entire career, first as a reporter and then as a communications professional. When I was a newspaper reporter and covering a crisis, my readers might have been completely unaffected or completely consumed by it.

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Crisis Communications: 10 Steps for Building an Effective Plan

Onclusive

Social media has fundamentally changed how people communicate in times of crisis. Just this month, victims of Hurricanes Harvey and Irma used social media to communicate with first responders, know where gas was available and follow emergency updates. This month, the Wall Street Journal outlined dozens of ways social sites and apps are being utilized during a crisis. Here are 10 steps for building an effective crisis communications plan: Watch & Listen to Trends.

Crisis communication takeaways from Andrew Cuomo

PR Daily

Andrew Cuomo’s COVID-19 communications as an example of how leaders should speak to the public during a crisis. The governor lacks flowery language and eloquent public speaking abilities, but his communication style helps calm the public and accurately inform audiences. Here are five keys to his communication success: Start with data. At a time of crisis, people are not looking for sugar-coated reassurances that everything is fine.

Internal vs. External Crisis Communications

HMA Public Relations

“In a crisis, what is external is internal and what is internal is external?” At first the answer to this question might seem easy, internal would be to employees and stakeholders of the organization and external would be to the consumers and/or potential consumers and the media. The post Internal vs. External Crisis Communications appeared first on HMA Public Relations.

The Capitol Riots: A Crisis Communication Retrospect

PRSay

The concept of crisis communications can elicit images of Olivia Pope on the ABC series “ Scandal ” rattling off a monologue to a slew of reporters. While not quite as cinematic in reality, crisis communications is at the heart of any professional communication enterprise.

Tips to Create a Crisis Communications Plan

Axia PR

A crisis communications plan protects and defends companies and organizations from a fallout in the public eye. Developing a crisis communications plan can help companies maintain their reputation. public relations PR tips crisis communications

COVID 19 and Crisis Communications

Solo PR Pro

Stock markets have plunged, entire cities have been quarantined, companies have halted travel and international conferences have been cancelled. All good PR pros know you can be both reassuring and completely honest in a crisis- and in fact, the latter plays an important role in the former.” – Kellye Crane, Crane Communications. It’s full-on Crisis Communications mode for those of us who specialize in such things.

10 crisis communications steps when you don’t have a plan

PR Daily

In the midst of COVID-19, every organization has become a crisis communicator. Sure, some organizations have crisis communication plans or PR agencies they can turn to when the unexpected happens. Follow this 10-step process below to meet any crisis head on, and, when the crisis is over, take the knowledge you gained and create your own fool-proof plan. What impact could the crisis have on your organization’s operations, brand and reputation?

Keys to a successful global crisis communications response

PR Daily

Communicators should bear in mind key cultural differences and adapt their crisis messages accordingly to engage a worldwide workforce. The need for speed is ever present in the midst of a crisis. But when executing crisis communications plans globally, a blanket approach and rushed messaging can do more harm than good. The keys to success of any crisis response?

Crisis Communications for Coronavirus & COVID-19

5W PR

Many of our clients have already reached out for assistance in navigating internal and external communication strategies both in preparation for potential COVID impact, or in response to an incident. Crisis Communications Plan. Develop relevant internal & external messaging pre-crisis and templates for post-crisis. Identify your crisis team’s assignments and roles. Staff Responsibilities in a Crisis. Internal Protocol.

How to use PressPage to do crisis communications

Presspage

Crisis communication has been in our mind a lot recently – we’ve even published a guide for PR teams and a few more resources like holding statement templates – but in this post, we really want to dig into the practical details and approach it from our own platform.

5 Crisis Communications Takeaways From Levi Strauss’s Corporate Affairs Team

PR Daily

Furthermore, they had no set of rules to dictate the path forward due to the unprecedented nature of the crisis, said Elizabeth Owen, global head of employee communications at Levi Strauss. Communicators and other company leaders did, however, learn as they go, creating a playbook that kept employees safe, informed and engaged as the pandemic progressed. The post 5 Crisis Communications Takeaways From Levi Strauss’s Corporate Affairs Team appeared first on PR Daily.

How internal communications will change again in 2021

PR Daily

Given the trends, we may expect more weirdness and continued challenges for corporate communicators and employees alike. Evolving crises, changing plans, and executive decisions will have to be made, coordinated and communicated quickly. Think multi-channel and measured.

Team Crisis Communications

PRSay

The one big element which is incorporated in PR, regardless of the specific industry is crisis management and communications. While all of the other facets are extremely important in their own way, and they each contribute to the advancement of the organization for which you are working, crisis PR is something that can’t be taught but only experienced. It should include such things as chain of command, a communications “tree” and messaging – both internal and external.

8 Steps to Create the Ultimate Crisis Communication Plan

Cision

Without a crisis communication plan in place to stop threats from escalating to crises, brands often fail to save their reputations from becoming tarnished. Peter LaMotte’s recent “Crush Crises Before They Spread” webinar provided attendees with examples of internal and external threats, explored how to incorporate influencers into a strategy and outlined eight steps to prepare for digital crises. Want to learn how to crush a crisis before it begins?

Three Steps to Successful Crisis Communication

Melissa Agnes

Crisis communication is one of the most important aspects of your crisis management. In fact, whom you communicate with in a crisis, along with when and how you communicate with them, can mean the difference between successful crisis management and crisis management failure. So if this is the case, how can you ensure effective and successful communication with your stakeholders in a crisis?

3 Lessons From the A-Team in Crisis Communication Planning

Cision

They can be relied upon to carry out their duties, which leads to the first point about crisis communication planning: 1. Identify communication crisis responders. In fact, he’s likely to get the audience to laugh, too, which not only overcomes the crisis but also ensures a loyal and supportive customer base. A crisis communication vulnerability audit does the same thing. First, audit internal risks.

How internal communicators can manage and mitigate bad company reviews

PR Daily

Just as marketers know that consumer reviews will not always be all goodness and light, communicators, recruiters and executives have to accept that sometimes, despite all good intentions and efforts, employees have a lousy work experience. Maybe it’s at the bottom of some intern’s to-do list.

How to Create a Best-Laid Crisis Communication Plan

Cision

But that doesn’t mean you shouldn’t make them, particularly when it comes to crisis management. Crisis communication pros use the term “vulnerability audit.” Basically, you consider all the internal and external factors that could lead to bad publicity. Internal factors are organizational. Are you ready for a crisis? Click here to get Cision’s free crisis communication tip sheet! Determine communication channels.

When and how to fire a client humanely: The ultimate in crisis communications

Agility PR Solutions

They’ve had to learn how to handle internal dialogue during a pandemic, and adapt to how COVID-19 has changed the way we communicate. The post When and how to fire a client humanely: The ultimate in crisis communications appeared first on Agility PR Solutions.

“Hell-on-Wheels” Crisis Communication Strategies

Reputation Us

Communications Tools Crisis Pay Attention PR Best Practices Public Relations Reputation business communications crisis communication crisis communications crisis management internal communications public relations reputation reputation managementThree Strategies For Moving Forward I just returned from my fourth annual Cycle Oregon trip last week. If you are not familiar with Cycle Oregon, you should be.

PR and the International Crisis: 3 Lessons from the Smolensk Crash

Cision

What happens when two countries in an international crisis present to the world two drastically different versions of the same event placing blame on one another? crisis communication

4 reasons why your internal strategy should drive and dictate external efforts

PR Daily

Here’s why your internal messaging should shape, influence and animate all your communication. The line between external and internal communication is thinning, to the point of being erased. Malin Teles is communications manager at EGGS Design.

Future of PR and social media for International Air Transport Association crisis communications conference

Stuart Bruce

Stuart Bruce speaking at the IATA Crisis Communications in the Social Media Age conference. (c) This morning I gave a keynote at the global ‘Crisis Communications in the Social Media Age’ conference in Istanbul. Their sensor technology and ability to communicate will accelerate and magnify the changes we are already seeing. Today he’s one of the world’s foremost thinkers on the future of media, journalism and communications.

5 crisis communications lessons from horror movies

PR Daily

Silence does not bode well in a crisis, either. that the first 48 hours of a crisis are crucial in determining whether the company will survive. There will be “High Tension,” but a communication plan must be executed within 24-48 hours of the crisis onset. Company officials should communicate with key publics what happened and what the company is doing to solve the problem. When addressing a crisis, take off the mask and be transparent and sincere.

Why Your Event Needs a Crisis Communications Plan

Cision

Without a crisis communications plan in place, no one will know what to do when problems arise during your event,” says Cision Content Strategist James Rubec, one of the speakers during next week’s Managing Communication Challenges webinar. “No ET, James will be joined by Finsbury’s Peter Land for a conversation about the crisis communications tactics brands need to master to effectively manage a big event. Events equal opportunity.

PR using owned media for modernised crisis communications rebuttal

Stuart Bruce

Amazon is the latest big company to use modernised crisis communications to rebut attacks in mainstream media. At the time there was a much shared rebuttal post on LinkedIn by an Amazon engineering manager and Jeff Bezos circulated an internal memo to employees, which was published by several media outlets (itself a good example of how in today’s porous corporate environment all internal communications is external communications).

Experts lay out the role internal comms should play in refreshing and reinvigorating the workforce

PR Daily

It also speaks to the massive challenge facing communicators tasked with engaging and uplifting workers amid the worst public health crisis in a century. RELATED: Showcase your crisis comms work ]. Norton, head of internal comms at Thumbtack.

COVID-19: What?s changed (and has not) about internal communication

PR Daily

More people than ever are working from home, which is profoundly altering the business landscape for communication professionals and the audiences with whom we communicate. The extraordinary crisis and pace of change as it continues to evolve has pushed many communication professionals into reactive mode. Routines are drastically different, including everything from where, when and how we work to what tools we use to communicate.

3 crisis communications lessons from Southwest’s intrepid pilot

PR Daily

Communicators can learn a thing or two from airline pilots. Navy fighter pilot who safely landed a Boeing 737 in Philadelphia after a mid-air explosion took out one of its engines—also gave a master class in crisis communications at 190 mph. It’s crucial for communicators to do the same—even those used to rapidly responding every day. Having a clear protocol in place when a crisis hits saves valuable time and allows practitioners to focus on the issue at hand.

How video bolsters your internal communications

PR Daily

With more employees working from home due to COVID-19 concerns, video is becoming increasingly valuable for internal communications. Video offers many benefits for internal communications, even in ordinary times–and these are anything but. With more employees working from home due to COVID-19 concerns, internal communicators can turn to video to help their make messages land and stick with employees. Team communications.

5 crisis communications lessons from Kellogg

PR Daily

The way an organization reacts in the first hours of a crisis will probably determine whether it succeeds or fails in regaining public trust. responded to the release of a video depicting a disgruntled employee should serve as a model for handling a PR crisis. When crisis strikes, here are five best practices to adopt—as exemplified by Kellogg: 1. Kellogg’s crisis managers could not have seen this damaging situation coming.

Become your organization’s go-to crisis communicator

PR Daily

The right response to a crisis? When faced with a crisis, the tendency is to focus on external media," she explains. You should instead focus on internal audiences because they''ll help spread your message.". It saw 64,000 broadcast and one billion online media impressions related to its handling of the Ebola crisis—and most of the coverage has been overwhelmingly positive. Of course, there''s far more to Emory Hospital''s crisis response strategy.

State of Crisis Communications and Social Media from a Professor’s Perspective

Waxing UnLyrical

Social media and crisis communications has become one of the fastest growing areas of both practice and research for today’s communication landscape. A recent report from Continuity Insights in 2014 shows that “over half (58%) rated mobile technologies [are considered] as absolutely vital in carrying out crisis communications plans, up 5% since 2013” (page 4). Go to the International Risk and Crisis Communication Conference ( ICRC ).

TrendKite’s Comprehensive Guide to Crisis Communications

TrendKite

" Sound like the crisis strategy you know you should have in place? The crisis strategy with contingencies for everything that could go wrong on top of the crisis itself— like not being able to get ahold of the point person for executing the plan or someone else in the chain of command for approvals, for example. There are many reasons it's time to pull out and dust off your crisis strategy for this year and beyond. Communicate as necessary.

TrendKite’s Comprehensive Guide to Crisis Communications

TrendKite

" Sound like the crisis strategy you know you should have in place? The crisis strategy with contingencies for everything that could go wrong on top of the crisis itself— like not being able to get ahold of the point person for executing the plan or someone else in the chain of command for approvals, for example. There are many reasons it's time to pull out and dust off your crisis strategy for this year and beyond. Communicate as necessary.

5 Steps to Becoming a Crisis Communication Pro

Melissa Agnes

Can any organization be a crisis communication pro? Being crisis-ready, crisis-intelligent, isn’t a mysterious quality that only a few people or organizations possess. So what would it take for your organization, your team, to be considered a crisis communication pro? To be considered a crisis comms pro, you need to prove that you are a crisis comms pro! You wanna know what real crisis communication pros do?

Creating an internal task force around return to the workplace

PR Daily

A look at how communicators are navigating this complex issue. Whether a percentage of your workforce has returned to the office, or will remain remote in the short or long-term, this is an issue that employees have questions around—and you need to be prepared to answer.Regardless of your organization’s timetable to returning to the physical office, waiting to create an internal task force on this issue is not recommend.

Doing Crisis Communications Right – Your Follow Up Questions Answered

Melissa Agnes

Since the podcast on “ doing crisis communications right “, with Captain Chris Hsiung and Shino Tanaka, aired last week, I’ve received some really great follow up questions from listeners. Note: If you have any follow up questions during or after listening to any episode of The Crisis Intelligence Podcast , don’t be shy to send them to me so that I can get them answered for you. Your follow up questions answered: Doing crisis communications right.