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The Importance of Social Media in Crisis Management

Prohibition

Social media is an increasingly important element in a successful crisis management approach. With the recent increase in the use of social media in crisis situations, organisations across all sectors need to understand the benefits of incorporating it into their crisis plan. What is Crisis Management?

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5 Tips For Responding To Negative Online Reviews

The Hoyt Organization

A local consumer review survey by Brightlocal shows that 98% of consumers occasionally read reviews for local businesses. 53% of consumers say that they prefer to read a mix of positive and negative reviews from a business when buying online. When addressing negative reviews, be understanding and constructive.

Policies 100
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How COVID-19 will impact PR practice and skills

Stephen Waddington

The CIPR, #FuturePRoof, PRCA and Provoke Media have all polled the PR industry throughout the COVID-19 crisis. We’ve been able to observe the impact of the virus on consumer behaviour and media consumption thanks to data from Brandwatch, OFCOM, Reuters Institute and YouGov, among others. Photo by domin_domin/iStock / Getty Images.

Crisis 151
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FIDIC Climate Change Charter: what does it all mean?

Practical Law Construction

If we are to come anywhere close to achieving net zero by 2050 , the construction and engineering community must play a crucial and immediate role. An estimated 70% of global carbon emissions come from the building and operation of infrastructure with a staggering seven percent of global carbon emissions coming from concrete alone.

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4 Corporate Communications Lessons From Hurricane Harvey

PRSay

In corporate settings, outside crisis management experts can use their mental and physical distance from a crisis to see it clearly. Similarly, companies can anticipate many of the resources they’ll need if a crisis strikes. The middle of a crisis is the wrong time to find the right resources. Find your allies.

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How a World-Class Convention Center Became a Beacon of Hope During the Pandemic

PRSay

Sclafani recounted how the Javits Center, home to the International Auto Show and New York Comic Con, worked with 20 different local, state and federal agencies to convert the 2.1-million-square-foot The Javits Center has 4,000-5,000 construction workers. All of us were thinking we could bring the crisis home to our families, right?

Crisis 87
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Behind the Headlines With Chris Shigas

Cision

From local community events to global campaigns, we should use our communication skills to benefit not only our business, but also to improve the human condition. We truly can run the world without consuming the earth. The benefit of a personal relationship becomes apparent during a crisis. You need to talk to people.