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Crisis Communications: 10 Steps for Building an Effective Plan

Onclusive

Think of your monitoring and measurement tools as your early warning system that will activate your crisis communications strategy. Whether it’s your blog, your LinkedIn page, a landing page on your website or a pre-prepared dark site, consumers are looking to you to be the source of truth. Empower Your Employees and Advocates.

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Why Boeing’s Reputation Radar Failed

ImPRessions - Crenshaw Communications

It’s not unusual that Boeing CEO Muilenberg viewed his crisis in the context of his short-term responsibility to employees and shareholders. Equifax was slow, even clumsy, in responding to the scope of the breach and the impact on those affected, in part because it lacked those early-warning systems that signal a major public backlash.

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Less publicized but more interesting takeaways from 3 reports on marketing and PR

Sword and the Script

The company’s measures are based on the pitches sent through their systems. The survey asked respondents who they thought were the most influential people in persuading consumers to take action. So, says Propel, which provides PR software. Is that good? Studies show the average email marketing campaign has a 20% open rate and 2% CTR.

Report 106
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The Undeniable Allure of Fun: A New Tool to Nudge Behavior

Stern + Associates

How do you motivate employees and influence customers in positive directions? This has dramatic effects on employee engagement and retention, as well as significant impacts to a brand’s bottom line as customers gravitate toward enjoyable products and services. How do leaders bring about change?

Tools 110
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20 PR and Marketing Predictions for 2022

Sword and the Script

Year of the employee. 2022 is going to be known as the year of the employee. Finally, with continued remote and hybrid work, PR teams need to invest in systems that will help them collaborate efficiently and build strong relationships. But it’s employee retention and engagement that will take priority.

Marketing 215
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Allegory report examines emerging corporate digital risk

Stephen Waddington

These include failures of systems, including the Post Office Horizon scandal, and the misuse of personal data such as the facial recognition system removed from London’s King’s Cross in 2019 amid protests from the public and privacy campaigners. However, data breaches or leaks have become commonplace.

Corporate 141
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How does PR fit into marketing

Onclusive

Including publicity into your marketing mix allows you to proactively put your positive stories in front of your audience with more credibility and relevance than traditional advertising, which can be viewed by consumers as irrelevant and suspect.

Marketing 195