Why are many social media marketers still working from the 2015 playbook?
Communications Conversations
JUNE 18, 2020
However, even with these big changes in the first half of 2020, many social media marketers seem to still be working from the 2015 social media playbook. Meanwhile, consumers seem to be screaming that they want better customer service! If you think back to the early days of social, it was all about customer service, in a way.
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