Prohibition
JANUARY 17, 2022
Social media is an increasingly important element in a successful crisis management approach. With the recent increase in the use of social media in crisis situations, organisations across all sectors need to understand the benefits of incorporating it into their crisis plan. What is Crisis Management?
Stephen Waddington
DECEMBER 2, 2019
It’s indicative of the fact that outside of customer service social media engagement has largely become a paid activity. Clients expect PR agencies to deliver on the following services: online press release distribution (51%), digital crisis management (49%), image-based content (46%), and social influencer outreach (43%).
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Newsfile
JANUARY 30, 2024
AI Integration in Daily Tasks According to the latest annual McKinsey Global Survey on the State of AI , the most commonly reported uses of generative AI tools are in marketing and sales, product and service development and service operations. AI research In 2023, 58% of PR pros surveyed tapped into AI to conduct research.
Prohibition
APRIL 7, 2022
Facebook becomes the go to for customer services enquires and launches Facebook reels. For customer service, Facebook messenger is becoming the go-to for dealing with queries, with customers increasingly turning to Facebook to find out about brands and address queries on messenger.
Prohibition
APRIL 7, 2022
Facebook becomes the go to for customer services enquires and launches Facebook reels. For customer service, Facebook messenger is becoming the go-to for dealing with queries, with customers increasingly turning to Facebook to find out about brands and address queries on messenger.
The Hoyt Organization
FEBRUARY 19, 2024
A local consumer review survey by Brightlocal shows that 98% of consumers occasionally read reviews for local businesses. This means that one of the first things potential customers will do is look up your business online. Therefore, having online reviews is crucial for your business’s success.
Cision
MAY 18, 2015
According to a paper published by the Semantic Technology Institute , social listening may encompass one or all of the following functions: Reputation management. Event detection, issue and crisis management. Influencer detection and customer relationship management. Product and innovation management.
Expert insights. Personalized for you.
118 
Let's personalize your content