Onclusive

APRIL 22, 2021

The best way to prepare for a crisis is to invest in a crisis communications response and management program. In a time of crisis, communicators need to act decisively and quickly with transparent responses. However, with structure, you can put together an effective crisis communications plan.

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5W PR

JULY 1, 2019

Crisis communication is an aspect of doing business that many find uncomfortable, but it’s something that must have a defined protocol in order to effectively employ it. Find a way to put crisis communications into practice before an actual problem occurs. Why is this so important? Because consumers want transparency.

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Melissa Agnes

SEPTEMBER 29, 2017

It has taken Equifax several attempts (and CEO’s) to get their crisis communications right, following the massive data breach that has impacted more than 143 million people. He wrote: Why can’t organizations seem to get their crisis communications right the first time? He’s right.

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Reputation Antistress by Sergii Bidenko

APRIL 21, 2023

However, skilled communicators have their protocol when dealing with a crisis, akin to the actions of algorithms for catastrophe doctors. Monitoring summaries will provide operational information and paint a picture of the type of communication in social media, chat rooms, and comments on news sites.

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Crisis Communications Crisis Communications How To 52

Cision

AUGUST 28, 2015

But that doesn’t mean you shouldn’t make them, particularly when it comes to crisis management. Crisis communication pros use the term “vulnerability audit.” Are you ready for a crisis? Click here to get Cision’s free crisis communication tip sheet! Determine communication channels.

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Onclusive

APRIL 29, 2021

Before, during and after a PR crisis, information and communication are key. There are very few crisis situations where less communication is better. It is almost always the case that more communication, and more well-informed communication, is the best strategy. DON’T avoid a crisis.

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Crisis How To Crisis Communications Reputation 367

Melissa Agnes

FEBRUARY 10, 2015

How to minimize the risk of a data breach crisis. If so, how secure is this database? Does your organization communicate confidential information and trade secrets via email? If so, how secure it your email service provider and are your employees required to change their passwords regularly?

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Melissa Agnes

FEBRUARY 3, 2015

Can any organization be a crisis communication pro? Being crisis-ready, crisis-intelligent, isn’t a mysterious quality that only a few people or organizations possess. So what would it take for your organization, your team, to be considered a crisis communication pro? Absolutely, why not?

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Prohibition

DECEMBER 13, 2021

This is where crisis management comes in. Crisis management is the reaction to an unexpected event that could have long lasting consequences on the organisation’s finances or reputation. Crisis management is not preventing a crisis, but rather managing an existing crisis.

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Melissa Agnes

SEPTEMBER 2, 2014

When you hire a crisis management professional or firm, whether prior to or during a crisis, expectations of both parties need to be clear. Surprises are not something you want to experience while managing a crisis, the crisis will present you with enough of those on its own! Effective communicator.

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Cision

JUNE 8, 2015

The airline continued to communicate via social media throughout the ordeal and was universally lauded for its social media response to this crisis. Social media adds an overwhelming complexity to crisis communication. What I want to do in this post is to examine how to best use social media for crisis communication.

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HMA Public Relations

MARCH 23, 2021

Part of public relations and what HMA does lies in crisis management and communication. In today's post, Justin Liggin shares how he incorporates crisis management in his client's social media strategies.

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Melissa Agnes

SEPTEMBER 21, 2014

Faced with this utmost and devastating challenge, how did the airline fare in their crisis management and what lessons can you take away to strengthen your own organization’s crisis plan? These are the questions Jonathan Hemus and I discuss and answer in this episode of The Crisis Intelligence Podcast.

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Prohibition

JANUARY 7, 2022

Crisis management is something every company needs to implement as part of its business processes. Without a documented plan, how would you handle a crisis? If you think you could never be the victim of a crisis, think again. How do you define crisis management? What is a crisis?

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Cision

JUNE 26, 2015

Without a crisis communication plan in place to stop threats from escalating to crises, brands often fail to save their reputations from becoming tarnished. Want to learn how to crush a crisis before it begins? Peter advises implementing these eight steps into your crisis communication plan: 1. Identify Influencers.

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Melissa Agnes

JULY 28, 2014

Join Melissa Agnes, international crisis speaker and president of Agnes + Day , for a free webinar discussing how to survive a crisis in this 21st century, on Thursday, August 7th at 12:00 Noon, EST! The expectations of your audiences: Your audiences’ expectations of your organization in a crisis are ever-evolving.

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Melissa Agnes

OCTOBER 20, 2014

I’m always on the look out for new ways to leverage social media and mobile technology for crisis management. Listen: TCIP #020 – Managing The Ebola Crisis With Bill Boyd. How to determine what social channels to use for crisis communication. Kudos to BBC! Photo credit: BBC.

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Melissa Agnes

JUNE 6, 2015

When the company Monika Lancucki worked for went into receivership, they knew they were in for a crisis management challenge. In this episode of The Crisis Intelligence Podcast, Monika shares her story of how her and her team managed this crisis in real-time. About guest, Monika Lancucki.

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PRSay

APRIL 6, 2018

From a crisis management point of view, 2017 had it all! Why new rules are needed for crisis management. As creators of the award-winning digital crisis management platform, “In Case of Crisis,” we talk regularly to crisis management practitioners. Wells Fargo. Viral videos.

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Melissa Agnes

JANUARY 18, 2017

One important aspect of your organization’s successful crisis management, is being able to reach out to, and communicate with, all impacted and relevant stakeholders, in a timely and efficient fashion. Who’s responsible for these communications? Next steps for your crisis preparedness program.

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Crisis Communications Crisis Communications Crisis Management 100

Melissa Agnes

OCTOBER 6, 2014

The growing demand for immediate and real-time communication and updates in a crisis can be overwhelming. So how can you meet this demand while not compromising – but rather enhancing – your crisis management? FYI, this needs to be one of your crisis management goals. To communicate.

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Reputation Antistress by Sergii Bidenko

JULY 10, 2023

This is a valuable skill for any crisis manager. When a client is in a crisis, it is essential to remain the calmest person in the room. Donovan knows how to build professional relationships so that professionals perceive his call for help as a priority. For me, the best brief is a short brief.

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Melissa Agnes

AUGUST 27, 2014

Social media for healthcare will explore the strategic ways that social media can be applied to help the healthcare industry better communicate with key target audiences in real-time. Expectations of key audiences – and how to meet these expectations. Understand how to measure results. Implementing strategies.

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Melissa Agnes

DECEMBER 14, 2014

Amongst other things, successfully managing a global crisis means understanding the impact that different cultures have on your crisis communication – and being prepared to communicate effectively with all of the different cultures involved in the crisis. Follow Brigitte on Twitter: @stockmedia.

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Crisis Communications Crisis Management Crisis Communications 210

Melissa Agnes

APRIL 18, 2016

This episode of The Crisis Intelligence Podcast discusses: The importance of using the right language within your crisis communications. How to control the accuracy of the information you share in a crisis, while still meeting the expectation of real-time updates.

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Prohibition

AUGUST 24, 2023

Their expertise lies in managing communication and reputation for food-related businesses, including restaurants, food manufacturers, distributors, and retailers. These agencies are adept at handling various aspects of public relations, from brand building to crisis management , with a specific focus on food safety.

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Melissa Agnes

JUNE 28, 2015

In her experience, one of the things she sees far too often is people rushing in with the best of intentions for helping, but too often forgetting to first take the time to speak with the communities to get their take on things, their needs and preferred means of communication. How to identify and measure results.

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Community Crisis Communications Crisis Management 140

Melissa Agnes

AUGUST 15, 2016

Because successful crisis management often requires an appearance, in some capacity, by the organization’s leadership. So what does this mean for your crisis preparedness? The last thing you want in a crisis is to communicate ineffectively. Image credit: Photographee.eu / shutterstock.com.

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Reputation Us

AUGUST 1, 2016

Similarly, a key thing to remember with PR is that you will someday face a crisis or receive negative publicity. Communicating Internally. Here are a few ways we can learn from the nature of bees working across a team to respond to a crisis with clear communication: Have a solid plan and defined roles.

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Melissa Agnes

AUGUST 17, 2016

With so many platforms and tools available to us today, how do you choose the right communications platform for your organization to leverage in a crisis? The post How to Choose Which Communications Platforms to Use in a Crisis appeared first on Melissa Agnes - Crisis Management Keynote Speaker.

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Cision

JULY 31, 2015

Establish a crisis communication plan now rather than later. Crisis management involves pre-crisis, mid-crisis and post-crisis phases. Each one is important, but the post-crisis is the one of concern at the moment. A public crisis demands a public apology and public action.

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Prohibition

JANUARY 14, 2022

But you can guard against them by putting in place a PR crisis plan before they happen – and reacting quickly if your business is struck with bad publicity. Here’s how to put your plan together, what to remember and how you can access specialist support. What is a PR Crisis? When Should You Set Up a PR Crisis Plan?

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Shift Communications

JULY 24, 2017

Whether a brand has experience with controversial news or has yet to meet a crisis challenge, having a communications plan in place in advance of a potential incident is a must. Speaking of media relationships, it’s important to know who’s on your side during a crisis. Luckily, G.W. Before the attack. Create a plan.

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PRSay

JULY 21, 2020

On July 15, Cision hosted a webinar titled “Demanding Change: How to Best Communicate Brand Action,” which focused on best practices for internal and external communications in challenging times. It’s very important for companies to communicate their efforts along this journey. Now is the time to listen and learn.

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Melissa Agnes

SEPTEMBER 19, 2016

When it comes to crisis communication, timeliness is important. This is a lesson that Samsung has been learning the hard way while managing their Galaxy Note 7 crisis. They gave too much information too soon at the onset of the crisis. But so is accuracy. What did Samsung do wrong? Take a look!

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Prohibition

JULY 7, 2023

By leveraging various PR tactics such as media relations , influencer partnerships , and event marketing , food and beverage businesses can effectively communicate their brand story, values, and offerings to the right audience. It’s also essential to evaluate the agency’s communication style and approach.

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Melissa Agnes

DECEMBER 14, 2014

Amongst other things, successfully managing a global crisis means understanding the impact that different cultures have on your crisis communication – and being prepared to communicate effectively with all of the different cultures involved in the crisis. Check out Brigitte’s blog.

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