Crisis Management Customer Service Presentation 
Melissa Agnes
OCTOBER 22, 2014
As it’s an online event, once registered, you have the option to attend live (and benefit from the live Q&A sessions) or to receive the recorded presentations and watch them at your leisure. Note: all registrants will receive access to the recorded presentations, whether you attend the live event or not).
Melissa Agnes
FEBRUARY 16, 2016
Crisis communication is one of the most important aspects of your crisis management. In fact, whom you communicate with in a crisis, along with when and how you communicate with them, can mean the difference between successful crisis management and crisis management failure.
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Prohibition
DECEMBER 9, 2021
But other times share values falling sharply, lawsuits, contaminated or dangerous goods, investigations, or even a new, slightly controversial, marketing tactic you couldn’t wait to try may be enough to damage a brands reputation and enter a real crisis period. And not every company has an appropriate response to that specific crisis.
Melissa Agnes
JANUARY 18, 2017
One important aspect of your organization’s successful crisis management, is being able to reach out to, and communicate with, all impacted and relevant stakeholders, in a timely and efficient fashion. Ensuring that your crisis communications are able to be seamlessly executed, is your pre-crisis responsibility.
Critical Mention
NOVEMBER 5, 2019
Social Media Improves Customer Service. Social media channels present opportunities for businesses to respond to praise, concerns and questions. . Oftentimes, consumers rely on social media reviews and online customer service to finalize purchasing decisions. Share Tweet Share.
Melissa Agnes
OCTOBER 22, 2014
As it’s an online event, once registered, you have the option to attend live (and benefit from the live Q&A sessions) or to receive the recorded presentations and watch them at your leisure. Note: all registrants will receive access to the recorded presentations, whether you attend the live event or not).
Rock the Status Quo
MARCH 30, 2015
” “People will be able to have personal conversations with companies – specifically, customer service representatives – and be able to make requests, ask questions and get quick responses in an ongoing thread.” It could help customers by saving them a few mouse clicks. ” Okay. Triple hmmmmm.
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