Melissa Agnes

FEBRUARY 3, 2015

Can any organization be a crisis communication pro? Being crisis-ready, crisis-intelligent, isn’t a mysterious quality that only a few people or organizations possess. So what would it take for your organization, your team, to be considered a crisis communication pro? Absolutely, why not?

Crisis Communications 169

Crisis Communications Crisis Communications Crisis Management 169

PRSay

MARCH 19, 2020

As the situation continues to unfold, here are six crisis communications lessons from past pandemics to keep in mind: 1. Given the uncertainty about the coronavirus and what still lies ahead, ongoing crisis planning should concentrate on worst-case scenarios. Plan for the worst. Keep people first.

Crisis Management 214

Crisis Management Crisis Crisis Communications Employee 214

Reputation Us

AUGUST 1, 2016

If we think of a colony as a community, working in many ways like a company, one bee’s sting works something like a fire alarm going off. The pheromone she releases sends a crisis signal back to the hive, relaying information quickly: Act! When a crisis occurs, the bees respond appropriately. Keep lines of communication open.

Crisis Management 60

Crisis Management Crisis Crisis Communications Internal 60

Melissa Agnes

JANUARY 27, 2015

There is currently a huge divide between police officers / agencies and the communities they serve. The industry needs an emergence of leadership that is seriously lacking right now. His goal and his passion is in helping police agencies leverage social media to communicate effectively with their communities.

Community 100

Community Crisis Crisis Management Crisis Communications 100

Melissa Agnes

OCTOBER 19, 2014

As the Ebola crisis continues to make waves in the United States and around the world, the CDC, government, hospitals and countless others are being looked to to lead the public through this epidemic. With this responsibility comes the need for effective, credible and authoritative crisis leadership.

Crisis 248

Crisis Government Crisis Communications Crisis Management 248

Melissa Agnes

AUGUST 13, 2014

It worries me when crisis communication professionals are still advising their clients to avoid social media in a crisis. Just because people may vent and lash out against your organization is not a reason to hide and refuse to communicate on the channels that demand communication these days.

Social Media 252

Social Media Crisis Crisis Management Crisis Communications 252

Melissa Agnes

OCTOBER 19, 2014

As the Ebola crisis continues to make waves in the United States and around the world, the CDC, government, hospitals and countless others are being looked to to lead the public through this epidemic. With this responsibility comes the need for effective, credible and authoritative crisis leadership.

Crisis 100

Crisis Crisis Management Government Crisis Communications 100

PRSay

MARCH 23, 2018

In corporate settings, outside crisis management experts can use their mental and physical distance from a crisis to see it clearly. Similarly, companies can anticipate many of the resources they’ll need if a crisis strikes. Such allies need to be organized, however, for crisis management messages to be consistent.

Corporate 86

Corporate Communications Crisis Management Crisis 86

PRSay

DECEMBER 18, 2019

For PR practitioners, crisis managers, and the organizations they counsel, the NBA episode offers some valuable tips. As social media has empowered popular movements, large corporations have learned to react with increasing agility in their communications — and in their internal decision-making. Tip 1: Live your values.

Corporate 81

Corporate Crisis Management Crisis Government 81

PR Conversations

MAY 1, 2017

Catherine: We do a great deal to educate practitioners on the practical aspects of managing a crisis but rarely do you encounter a crisis plan which addresses the need for support for people involved with crisis communication. Second, I’d like to consider more the notion of superhero status in crisis management.

Crisis 63

Crisis Crisis Management Leadership Training 63

PRSay

OCTOBER 21, 2019

Communities were at the center of everything we did,” she said. And there continue to be activities that are human-based and community-based.”. As all the communities were in the same circumstances, they had to put together solutions, Torres said. “We The entire community of Paradise was devastated in the fall of 2018.

Conference 88

Conference Crisis Community Internal 88

PRSay

MARCH 23, 2021

On emergencies and crisis planning: The Javits Center was a staging area for first responders after 9/11. We view the building as a New York City community partner. I focused on making sure [the Javits Center was] seen as a good community partner because that’s going to last way beyond COVID. We remember stories.

Crisis 86

Crisis Employee Trade Shows Local 86

Waxing UnLyrical

APRIL 11, 2012

Getting media trained helps you stay on message and bridge back to you talking points without sounding like a robot or some disingenuous suit – a *big* problem to avoid when you’re in crisis mode. Take the time to develop a crisis communications plan. It’s a real relationship, people – you have to cultivate it.

Media Training 70

Media Training Crisis Training Crisis Communications 70

5W PR

JANUARY 31, 2024

Crisis Management PR: Addresses and mitigates potential damage to a tech company’s reputation during challenging situations or crises. It’s important to have a plan in place before a crisis might arise. Thought Leadership: Establishing key executives or experts as thought leaders in the industry is a common goal.

Technology 78

Technology Product Launch Crisis Management Case Study 78

PRSay

MARCH 16, 2020

What follows are basic guidelines and resources that PRSA members can use to initiate and support factual conversations in your community and with your internal and external audiences. Garland Stansell, APR, PRSA’s 2020 chair, has discussed the topic at PRsay as well as several trade publications, including PRNews and Bulldog Reporter.

Crisis 218

Crisis Communications Publicity Resources 218