Mark My Words

MARCH 18, 2024

Princess Kate apologized in a personal statement released on Monday, saying, “Like many amateur photographers, I do occasionally experiment with editing. I wanted to express my apologies for any confusion the family photograph we shared yesterday caused.” ” [link]

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PRSay

JUNE 21, 2022

My most important crisis communications test didn’t come through my PR work with PayPal, Snowflake or Tetris. ” For LGBTQIA people in public relations, that creates a unique challenge: How do you run your professional PR program with the personal one in your life? Photo of the author above right. It came in college.

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PRSay

JUNE 30, 2021

Mayor Trantalis eventually apologized with what many of his constituents called a “non-apology” that only added to the confusion. “It This crisis could have occurred earlier in the weekend at a Juneteenth observance or at any number of festivals, fairs and other public events in any community across the country.

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NewsWhip

DECEMBER 9, 2021

Last Wednesday, just one day after plans for the company to go public hit the wires, the Better.com CEO Vishal Garg shocked the world when he fired 900 employees on a Zoom call, and the apology he’s given since then has actually done little to help. Media and Public interest to articles about Better.com CEO firing employees.

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Onclusive

JUNE 29, 2018

This month, AirPR hosted the webinar “How to Protect Your Brand in a PR Crisis.” From Facebook to Starbucks, no brand is safe from a communications crisis. How crisis communications has changed. A crisis can accelerate more rapidly and responses from your brand need to occur quickly. Understand your audience. Be flexible.

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ImPRessions - Crenshaw Communications

DECEMBER 19, 2023

Most of the so-called PR disasters that unfolded in 2023 went well beyond public relations strategy or execution. Consider your stakeholders: OpenAI Arguably the greatest PR fiasco of the year was the public ouster – and swift reinstatement – of Open AI CEO Sam Altman.

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Mark My Words

MARCH 15, 2024

People Princess Beatrice and Zara Tindall Have a Blast at Horse Race as Kate Middleton Photo Controversy Continues Mark Borkowski, a London-based public relations and crisis communications expert, tells PEOPLE that the palace didn’t calm concerns by sharing a new image with the public — “in fact, it’s made it worse.”

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The Stalwart Blog

FEBRUARY 12, 2021

Public relations experts say it’s key to make sure your restaurant’s crisis plan is in place and updated—at all times. “It It certainly is a ‘pay me now’ or ‘pay me later’ scenario,” says David Oates of San Diego- based Stalwart Communications , which offers crisis public relations for restaurants and other businesses.

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ImPRessions - Crenshaw Communications

SEPTEMBER 20, 2017

Public relations people like to talk about anticipating or “getting in front of” a crisis; in fact, for a taste of a real-life crisis simulation, check out this stress-inducing story by The New York Times ‘ Sapna Maheshwari. And what can we learn from how Equifax handled the crisis?

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Mark My Words

MARCH 14, 2024

The People A palace insider downplayed the PR crisis, telling PEOPLE exclusively that although the situation is a “bump in the road, it’s not an earthquake.” ” “[Kate] has apologized and graciously so,” the insider says. “You’re always on display and always got to be perfect.”

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Mark My Words

MARCH 12, 2024

Belfast Telegraph After Monday’s apology, Kate was seen leaving Windsor in a car with William as he was driven to the Commonwealth Day service at Westminster Abbey. Public relations and crisis consultant Mark Borkowski described the photograph as a “massive own goal” and said the unedited photograph should be released to regain trust. “I

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NewsWhip

APRIL 29, 2021

This move, one that was supposed to “ save the sport ,” backfired spectacularly on all 12 teams, becoming a PR and marketing disaster as public outcry opposing the league poured in both digitally and physically. . Let’s take a look at the public reaction to the news, as well as which outlets were driving the most engagement.

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The Stalwart Blog

JANUARY 5, 2020

I actually found myself as my own Crisis PR client to start 2020. Instead, I responded with a posting that essentially apologized that he took it that way, noted that I did not intend for anyone to feel offended and that veterans like myself often chide others in such was, all in good fun. Yeah – not kidding.

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The Stalwart Blog

FEBRUARY 16, 2020

Crane should take a lesson from Cuban’s playboy on how to handle a crisis – and fast. The guy could not have screwed up any more from the press conference he did last week offering a poor attempt to apologize for the cheating scandal. This is how bad it’s going to get.

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Prohibition

DECEMBER 9, 2021

In the midst of a crisis, reputations that have been so hard to build can be easily destroyed and the effects can be hard to undo. It doesn’t take much to provoke a crisis, sometimes just a simple mistake on social media can be enough. Nowadays, it can all be done in the public domain. How to prepare and fix a PR crisis.

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Katie Paine's Measurement Blog

MARCH 29, 2023

The first thing I noticed is that 17 years of crises is a lot of bad publicity. And, conversely, if you are open and honest, then you can survive a crisis more easily. In one of my earliest columns, I applauded Nabisco for getting in front of a budding crisis by sending a “Cookie Inspector” into a classroom to publicly count chips.

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Cision

JULY 31, 2015

Verticals don’t matter; a B2B brand is just as likely as a B2C or nonprofit to face a crisis at some point. Establish a crisis communication plan now rather than later. Crisis management involves pre-crisis, mid-crisis and post-crisis phases. A public crisis demands a public apology and public action.

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ImPRessions - Crenshaw Communications

JANUARY 6, 2022

NFTs benefited further from press attention to the metaverse, driven by Facebook’s very public commitment and rebranding as Meta. QR code usage first soared after the COVID-related lockdowns, of course. and abroad for contact-free transactions and many kinds of public information campaigns. The PR Losers. Better.com.

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ImPRessions - Crenshaw Communications

APRIL 10, 2018

Most public relations experts agree that the rules of the public apology are relatively simple. But if apologizing is so simple, why do so many CEOs botch the apologies ? But in a high-stakes situation where a strong apology is required, most leaders need help with the art of expressing remorse.

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PRSay

FEBRUARY 21, 2020

A significant part of public relations isn’t just communicating with the media to pitch them and share positive developments about client projects — it’s also about being frank, open and professional with journalists during a time of chaos and crisis. Be prepared to address the public.

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5W PR

JUNE 6, 2017

Before talking about building trust after a crisis, let’s at least mention the need to build trust with your clients and customers on an ongoing basis. Nature of the Crisis. The reason for the crisis will make a difference on how your proceed as well as what to do early on and later. Or if not, more likely to forgive faster.

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Reputation Us

APRIL 12, 2017

Whenever a corporate crisis or public gaffe occurs, I often get questions from colleagues, friends and family on what my PR perspective is. Like most, our LT Public Relations team has been appalled by this week’s actions (or lack of actions) by United Airlines in the wake of the many blunders. SPOKESPERSON.

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Prohibition

JANUARY 14, 2022

Are you prepared for a PR crisis? Whether it’s a product recall, staff injury becoming public news or something else entirely, a PR crisis can happen to any business. Businesses of all shapes and sizes can fall victim to a PR crisis at any time. What is a PR Crisis? What is a PR Crisis Plan?

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ImPRessions - Crenshaw Communications

APRIL 10, 2019

Any expert will tell you that coming back from a public disgrace is a long haul. So far, only one – Huffman – has taken the first public steps toward recovery. For a public person charged with a crime, the smartest legal strategy may be in conflict with the best public relations advice. Apologize.

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The Stalwart Blog

JULY 18, 2019

Here’s the catch that could turn into a crisis PR if they’re not careful. If it’s not true to your brand, if it is not something that is core to your values, it could come back and bite you quick, and then it’s really hard to recover from, even in the best of crisis PR circumstances.

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Prohibition

DECEMBER 13, 2021

Any company, big or small, can experience a crisis. According to research, about 75 percent of companies will experience a crisis at some point due to the increasing complexity of modern business and the growth of social media in our fast-paced world. This is where crisis management comes in. What is Crisis Management?

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Shift Communications

JULY 28, 2017

s best efforts, the Shark Week crisis issue is really hammer(head )ing his donut business. He’s done his research so he knows that sharks are getting a bad rep for no good reason, but his few tweets and one-on-one conversations with customers aren’t doing enough to turn the tide of public opinion. publicize his side of the story.

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5W PR

DECEMBER 18, 2018

Crisis communications, on its surface, is easy to comprehend and understand – when something bad happens, respond accordingly. However, crisis (as it is simply referred to in PR) much like the industries it serves, is constantly evolving to effectively and efficiently respond in times of need.

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ImPRessions - Crenshaw Communications

DECEMBER 29, 2019

For most experts in public relations , it’s easy to identify episodes where companies or individuals made mistakes, often making a bad situation worse. They may be about the brand that punches above its weight, one that makes a comeback against the odds, or even the crisis that didn’t happen.

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ImPRessions - Crenshaw Communications

APRIL 10, 2017

The public relations team at United had probably just started to breathe easy after the infamous “leggings” crisis when a second PR disaster hit. But for public relations and crisis experts, United’s immediate response was also troubling. We apologize for the overbook situation.

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ImPRessions - Crenshaw Communications

JULY 15, 2020

The foundation of a good public relations campaign is reputation management, and it’s important now. Security attacks and scams increase during times of crisis, and the coronavirus shutdown has encouraged phishing and identity theft scams by bad actors. This is true in public relations and reputation as well.

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ImPRessions - Crenshaw Communications

OCTOBER 27, 2016

For most of us, it would be awkward at the very least, but for a public figure or corporation, disclosure of private communications amounts to a full-blown public relations crisis. The unauthorized disclosure of private information is particularly tricky in crisis management terms. Have a digital media policy.

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ImPRessions - Crenshaw Communications

FEBRUARY 1, 2021

PR, on the other hand, with its ties to reputation and crisis management, is thought to play a more defensive role, designed to protect the corporate brand. A strategic public relations campaign can build significant corporate and product brand value, especially over time. A sudden market shift or crisis.

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ImPRessions - Crenshaw Communications

DECEMBER 31, 2018

For public relations and reputation experts, it’s easy to point out the brands and personalities who mishandled bad news or missed opportunities after public mistakes. Eventually the media and the public move on. Our list of the PR losers of the past 12 months is out, but what about the good news stories of the year?

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MaccaPR

FEBRUARY 19, 2018

and Pepsi’s “ Black Lives Matter’’ TV ad bungle with Kendall Jenner – it would be easy to miss one of the smaller yet most portentous PR crisis of this year: The CrossFit Gym Member-Shaming Instagram Fail. CRISIS LESSON #1: EVERYTHING YOU BELIEVE IS PRIVATE WILL BE SHARED PUBLICLY. The first rule for any online crisis ?

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The Stalwart Blog

JULY 17, 2020

Lofthouse tried twice to apologize in official statements. The second one, probably written by somebody who is better quality on PR, had Lofthouse profoundly apologizing for his actions and said he would now try to make amends by taking an anti-racist class and reflecting on his actions. This instance serves as a good lesson for CEOs.

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Prohibition

JANUARY 7, 2022

Crisis management is something every company needs to implement as part of its business processes. Without a documented plan, how would you handle a crisis? If you think you could never be the victim of a crisis, think again. If you think you could never be the victim of a crisis, think again. What is a crisis?

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