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Critical Mention Launches Media Contact Database, Expands Earned Media Suite

Critical Mention

The product launch is one of the company’s most significant since its founding in 2002 and will allow customers to leverage a powerful Earned Media Suite when combined with Critical Mention’s TV, Radio, Social Media and Online News Monitoring. Customer support is available 24/7/365. . www.criticalmention.com.

Media 108
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Does Social Media Marketing need a Reboot? Drew Neisser Chimes in

Flack's Revenge

Second, you need to have very different strategies for each channel, recognizing that Twitter is for real-time engagement, including social customer service. First, social media will be around for many years to come, just like TV, outdoor, radio and even print. What comes after social media?

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How to Choose a Media Monitoring Service

Critical Mention

Marketing and PR professionals invest time and money on increasing brand awareness across a variety of media channels including television, radio, social media, online news and licensed print. 24/7/365 customer service. As marketers know well, we live in a multichannel world. Robust analytics and reporting.

How To 60
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Uncertainty in the Media Monitoring and Earned Media Market: What It Means For You

Critical Mention

Marketing and PR professionals invest time and money on increasing brand awareness across a variety of media channels including television, radio, social media, online news and licensed print. 24/7/365 customer service: “Always-on” support is often overlooked but should absolutely be considered during your vetting process.

Media 60
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Should your C-suite tweet? Maybe!

Stuart Bruce

That includes face-to-face, print, radio, TV and today online including Twitter. One of the perceived dangers of a CEO or c-suite Twitter account is that it will be ‘swamped’ or ‘attacked’ with questions and comments on every aspect of the business from sales and customer services to CSR and recruitment.

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How to Stop a Nightmare: Listen to Your Customers

Cision

At Cision we can track conversation anywhere on social media, the news media, radio, broadcast and print and synthesis what’s been said into data. Overbooked flights, the current process to fix this, and the PR response to bad customer service is a combination that is bad for business and bad for customers.

Airlines 137
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How to Stop a Nightmare: Listen to Your Customers

Beyond PR

At Cision we can track conversation anywhere on social media, the news media, radio, broadcast and print and synthesis what’s been said into data. Overbooked flights, the current process to fix this, and the PR response to bad customer service is a combination that is bad for business and bad for customers.