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Delta Troop Fail - Consider the Bigger, Less Popular, Business Picture

Bad Pitch Blog

The military will also ship excess items on its own transportation. But I wondered if Delta could have avoided this problem by aligning marketing more with customer service. Pete Blackshaw (now with Nestle) has been talking about the need for customer service to be aligned with social media efforts by companies for years.

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NoRTH ITALIA Corporate Chef Chris Curtiss Hosts Virtual Cooking Event to Benefit One Step Beyond HUG Campaign

HMA Public Relations

Culinary training programs take place in a commercial kitchen with an emphasis on customer service, healthy dietary planning, food preparation, and proper sanitation skills that equip participants with the necessary skills to seek employment in the food industry.

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Is AI Chat the Ultimate Cheat Code?

Mindful Marketing

However, ChatGPT’s answers were not entirely above reproach: When asked to offer excuses that an employee, who had “no good reason” for being late, could give to their boss, the bot suggested saying that there were traffic tie-ups, public transportation issues, or personal matters that needed to be addressed.

Ethics 98
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Future of PR and social media for International Air Transport Association crisis communications conference

Stuart Bruce

When Tom Foremski quit the Financial Times he was the first big mainstream media journalist to start making a living from a blog. How often does the Financial Times write stories about itself? Now we have an opportunity to talk directly to them in real time. But to publish quality content. You know the answer.

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Brand conversations during COVID-19

Stephen Waddington

The nature of organisational conversations depends on how both they and their customers have been impacted by the crisis. Businesses in lockdown The lockdown has had a dramatic impact on entertainment, events, retail, travel and transport. Netflix, SkyTV and Zoom are all focused on customer service.

Brand 157