Delta Troop Fail - Consider the Bigger, Less Popular, Business Picture
Bad Pitch Blog
JUNE 8, 2011
The military will also ship excess items on its own transportation. But I wondered if Delta could have avoided this problem by aligning marketing more with customer service. Pete Blackshaw (now with Nestle) has been talking about the need for customer service to be aligned with social media efforts by companies for years.
Let's personalize your content