“A Lightbulb Moment”: Inside the Content Program That Helped Marriott Weather the Pandemic
Contently - Strategy
JULY 22, 2021
Even harder to know what to say, which is why so many “Our brand is here for you in these unprecedented times” emails flooded our inboxes. Communication about safety protocols and points flexibility was crucial, but the brand’s marketing team also knew that their audience wanted more than memos. But in travel?
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