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The Snowball Effect: How Your Company Culture Affects Your Customer Service and Informs Your Communications Strategy

Barokas

It’s how the environment fosters and promotes growth, creativity and new ideas. It’s also the foundation for customer service, which in turn shapes the company’s brand and communications strategies. To put it simply, your company culture is ultimately what will drive your customer service. New research from Inc.

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#19: Building a framework for reputation management

NewsWhip

Building a framework for reputation management: Christopher Rivera @ Samsung. Christopher Rivera, Director of Reputation & Risk, Samsung Electronics America. Chris Rivera has led as the Director of Reputation & Risk at Samsung Electronics America for more than three years. The reputation and risk landscape| Jump to text.

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Your profession needs you

Stephen Waddington

Lego’s purpose is to inspire and develop children to think creatively and release their potential. Increasingly our public services, from swimming pools to transportation, are driven by profit rather than public service. I highly recommend his Social Leadership Handbook and 100-day workbook.