The Snowball Effect: How Your Company Culture Affects Your Customer Service and Informs Your Communications Strategy
AUGUST 22, 2019
It’s also the foundation for customer service, which in turn shapes the company’s brand and communications strategies. When your company’s culture, customer service and communications strategy are all aligned – it can help your business maintain a healthy reputation and even lead to brand loyalty. When your customers believe in your organization like your employees do, it means more business. How do you define company culture?