PR 20/20

JUNE 6, 2023

It includes features such as ticketing, knowledge base management, live chat, customer feedback collection, customer satisfaction tracking, and automation tools. It also provides a library of email templates that can be customized and used to save time while maintaining consistency in communication.

Knowledge Base 52

Knowledge Base Customer Service System Analytics 52

Shift Communications

NOVEMBER 14, 2017

Thanks to technical writers’ ability to communicate technical functionality clearly and accurately, users can autonomously navigate a new product without having to reach out for assistance from support. And customers want to self-serve with the resources such as knowledge base articles and FAQs those technical writers provide.

Engineering 87

Engineering Knowledge Base Software Creativity 87

Contently - Strategy

NOVEMBER 27, 2018

According to executive director of content and communications John Fox, the marketing team made a choice to adjust the brand’s point of view as they prepped for the launch. “At A company like Marriott, for example, isn’t just battling other hotel chains for consumer attention.

Strategy 112

Strategy How To Content Marketing Analysis 112