5W PR

SEPTEMBER 7, 2017

With the rise of social media, it’s easier than ever for brands and their customers to interact, and followers form opinions at the speed of text. How can companies embrace the authenticity trend in a way that works for their brand? Organizations from the MTA to United Airlines have learned this the hard way.

Trends 108

Trends Airlines Social Media Crisis 108

Burrelles Fresh Ideas

MAY 23, 2023

Major airports experience increased passenger volumes, and airlines may offer more flights and vacation packages to cater to the demand. In response, hotels and airlines are implementing eco-friendly practices and promoting sustainable tourism initiatives.

Travel 40

Travel Tourism Airlines Hotels 40

ImPRessions - Crenshaw Communications

MAY 15, 2018

DeleteFacebook quickly became a trending topic. He spoke from the heart — without regard for the airline’s possible culpability. Starbucks routinely engages with its customers on Twitter and other social platforms, responding to many questions and customer service issues.

Crisis 136

Crisis Privacy Airlines Facebook 136

NewsWhip

JUNE 10, 2021

It comes down to every customer service interaction. The Miracle on the Hudson, United airlines. 17: How PepsiCo’s Creators League transforms trends into brand activations. Chris: We have to be aware of everything, quite frankly. It comes down to product launches. So I’ll give you one quick story. read more. #17:

Reputation 78

Reputation Crisis Management Crisis Enterprise 78

Cision

OCTOBER 1, 2015

Families are very aware of the high cost of air travel, with the need to buy multiple airline tickets. Paying attention to trends, such as environmental awareness and the need for healthier menu options. For example, families’ social discussion of spring trips was 53 percent higher than average discussion levels.

Travel 120

Travel Hotels How To Airlines 120

Prohibition

DECEMBER 17, 2021

A crisis communications plan is more important than ever to prevent your company from becoming a trending topic because of something that’s not true. United Airlines initially maintained that its decision to remove the passenger was justified. Malaysia Airlines’ MH 370 disappearance.

Crisis Communications 62

Crisis Communications Crisis Communications Crisis Management 62

Stuart Bruce

OCTOBER 30, 2014

Low cost smart Android and Windows smartphones are accelerating this trend as many emerging economies move straight from low levels of internet access to fast 4G networks without ever developing widespread fixed line broadband. The instant reaction from customers was at odds with the expert opinion from journalists and pressure groups.

Crisis Communications 148

Crisis Communications Transportation Conference Social Media 148